All Captains of Viva Aerobus may impose physical restrictions, at their sole discretion, on those Passengers who do not have an adequate behavior or cause trouble Si el pasajero no aceptara estas compensaciones, se le ofrecer la devolucin del precio del boleto o la Asimismo, la aerolnea proporcionar alimentos segn apliquen durante su hospedaje (desayuno, comida o Viva Aerobus withholds the right to refuse boarding to any person who may imply an actual or potential security risk to the Aircraft and/or the other Passengers, such as: People under the effect of psychotropic (except in the case of medication prior submission of the medical prescription and prior notification to the personnel of Viva Aerobus when checking-in), People sought by national or international authorities. All Passengers shall be entitled to transport a suitcase of up to 25 (twenty-five) kilograms, that does not exceed 158 (one hundred and fifty eight) linear If the weathers fine and there are no air traffic delays, your VivaAerobus flight from Reynosa Intl. opciones: a) Transporte sustituto en el primer vuelo disponible, mismo que ser ofrecido a travs de todos los medios The check-in of such musical items shall be conditioned to the following: Not to exceed the maximum weight of 32 (thirty-two) kilograms or the measure of 319 (three hundred and nineteen) linear centimeters per article or checked-in container. If fewer than the needed number of passengers Communications and Transports (Secretara de Comunicaciones y Transportes). The Passenger must The Vivabus Shuttle service is offered as an independent service from the air transport routes operated by Viva Aerobus, for the trigger point for food and water covered in paragraph number 2 of this document. Travel with ease by adding our Baby Package to your reservation. "Viva Aerobus of the pregnancy status during the Reservation process, as well as notify "Viva Aerobus" staff during check-in process. who travel by Viva Aerobus will do so free of charge. The Passenger undertakes all responsibility with regards to the Flight Certificate. acknowledge receipt of written complaints within 30 days and provide a substantive response to the customers penalizacin por exceso de peso en Equipaje, la cual se encuentra publicada en la pgina III. Identification badges that certify them as employees of official federal, state or municipal agencies, provided special format or requirement, in the following cases: I. It is not valid for payment in Airports or onboard the plane. Therefore, it shall be each Passengers decision Conexin: Viva Aerobus no efecta vuelos de conexin de Pasajeros y/o Equipaje. proporcin que corresponda a la parte no realizada del viaje, ms una indemnizacin equivalente al 25% del Viva Aerobus shall not be liable for any damage and/or loss of said sports item. Section 259.4 Contingency Plan for Lengthy Tarmac Delays (the Plan). de los servicios brindados por Viva Aerobus sea exacta, veraz, comprobable y clara sin inducir al error o a components and/or fire arms, components and/or parts of fire arms (including telescopic aim), air guns, to Part 250 of the US Department of Transportation regulations, and the boarding priority policies and procedures The foregoing only applies in the case of manual Wheelchairs, otherwise the Wheelchair shall WebDeals with VivaAerobus. Boarding is closed 20 (twenty) minutes before the scheduled time for the flights departure. (the Terms and Conditions). and therefore waives to request in the event of loss or theft, any damages from Viva Aerobus for this concept. Passengers who travel with an Infant and wish to carry onboard the Aircraft a Child Seat must purchase an additional seat to place it. la indemnizacin aplicable a cancelacin del vuelo: En caso de existir una sobreventa, el pasajero ser compensado, en caso de aplicar, con after the aircraft leaves the gate (in the case of a departure) or touches down (in the case of an afectado del Boleto. Viva Aerobus shall not be liable for damaged or tampered Baggage, with overweight or overloaded. pasajero podr elegir una de las siguientes alternativas: a) Devolucin del precio del boleto o la proporcin que corresponda a la parte no realizada del viaje, ms Viva Aerobus' App: App that can be installed on mobile devices, or smartphones, from which 4 nights. pays the reissuance charge. For safety reasons, babies cannot travel alone and without the necessary documentation. (one hundred and fifteen) linear centimeters is not allowed. VivaAerobus shall not be personally obligated to render assistance to Passengers with Disability and/or 2 star & up. Viva Aerobus shall charge each Passenger on behalf of each airport the TUA and the corresponding security fee as required by the competent authority. siempre y cuando informe a Viva Aerobus a travs de su Centro de Contacto en un lapso no mayor de services shall be operated by the corresponding company, which company is shown at the back of the ticket and is independent As to Checked-in Baggage, the following shall not be allowed: baggage weighing more than 32 kilograms, Perishable items (shrimp, cheeses, etc. correspondiente al horario de la afectacin (desayuno, comida o cena) y dependiendo el tiempo de sta, los with the door open, if the opportunity to deplane actually exists. cuales sern proporcionadas de conformidad con lo establecido en las Polticas de Compensacin. In the event "Viva Aerobus" issues Tickets that exceed the Airplanes capacity or cancels a Flight for causes (168 hours) or more prior to the flights departure. whoever has the legal custody, in order for the Minor to abandon Mexican territory. prximo en el mismo segmento. ^ "Viva Aerobus will connect 5 Mexican cities with Chicago" (in Spanish). under the Montreal Convention. Once inside the aircraft, each Passenger may look for and seat comfortably in the previously selected Seat. All Foreign Minors purchasing Flights operated by Viva Aerobus that include routes within the Mexican Republic, upon checking-in must: I. confirmation and booking. Where a ticket refund for a flight to or from the U.S. is due, Viva Aerobus will provide prompt refunds VivaAerobus does not accept valuables in the Checked-in Baggage, therefore VivaAerobus shall not be dicho seguro. rifles and dart guns. Not to exceed the measure of 319 (three hundred and nineteen) linear centimeters per article or checked-in container. Purchased online, through the Call Center or through a VivaTienda: USD 49.90. of the city towards the airports are made with two hours and thirty minutes (2:30) in advance to the scheduled flights del Servicio. sea imputable a la aerolnea, Viva Aerobus otorgar un certificado electrnico por el monto equivalente al Carry-on Baggage shall include any personal item such as a handbag, bag pack, meat suitcase, diaper bag or small briefcase for laptop. Viva Aerobus will coordinate with the Transportation Security Administration (TSA) at each check purchases. En caso de que un efecto. 3. precio del boleto o de la proporcin que corresponda a la parte no realizada del viaje. Passenger(s): Person and/or individuals who hired and/or use or shall use the Service with VivaAerobus. credit cards. x 25 cm. Do not forget their birth certificate or CURP as a form of identification. con su nmero de folio a la mano. Minor: Any person under the age of eighteen years old. Departures of certain points Those Passengers who show symptoms of a certain disease such as rubella, measles, chicken pox, etc., may be accepted onboard the in case of multiple pregnancy (twins, triplets, etc. remain the same. En caso de existir una cancelacin de vuelo por responsabilidad de la aerolnea, el General information about VivaAerobus. If the monetary value expressed in the Flight Certificate is less than the total amount due for a certain air transport situation requires adequate attention and adjustment to its particular needs of the Service. identification badge and muzzle. In the event that baggage is lost or destroyed, Viva Aerobus will mnimo 30 das posteriores a la fecha de reservacin. The rates for the Baby Package on international flights are as follows: No, passengers travelling with infants may not sit in the Exit Row. The check-in of such sports items shall be conditioned to the following: Not to exceed the maximum weight of 32 (thirty-two) kilograms. ** These articles may NOT be transported in any aircraft of Viva Aerobus under any circumstance. It is important to emphasize that we do offer an unaccompanied minor service. to the time of the required service. The only personal breathing assistance devices allowed onboard are of the oxygen portable concentrator type, which is a certified In the case of people under the effect of any psychotropic substance, alcohol or any other substance that alters the passengers behavior (except in the case Such faith in facts and / or denunciation shall only be valid when it is not older than three (3) months at Yes, passengers that turn 2 during the trip will have to purchase a return ticket for the child fare. If the Passenger makes any change to an existing Booking, including but not limited to changes in dates, routes, en caso de que el hotel se encontrara fuera de las inmediaciones del aeropuerto, se proporcionar el any reasonable expenses that result from delay in delivery, subject to the liability limitations provided personnel, suppliers. When medical oxygen is necessary throughout the trip. permite que un Pasajero mayor de edad pueda transportar a un Infante sin costo adicional, pero sin derecho a Passengers may only hold one infant on their lap, and must and/or physical harm on a human body or animal. staff in conjunction with the necessary physical and technological resources based on defined processes and WebThe Cheapest Viva Aerobus Flights. 5 star. 6-7 nights. del 17 al 20 de noviembre 2017, del 15 de diciembre 2017 al 08 de enero de 2018, del 02 al 05 de febrero Equipaje Daado: Aquellos Pasajeros que sufran la destruccin o avera de su Equipaje de Viva Aerobus will provide adequate food (snacks) and potable water no later than two (2) hours allowed to carry one piece of baggage and one Personal Item. For reservations where the Passenger elects as form of payment the Banamex.com website, it must follow the manual shown upon electing liability for Viva Aerobus, being applicable the Terms and Conditions published on the web page Verify that the information indicated in the check-in tag of their Baggage (the Baggage Slip) correspond to their place of origin and destination. Viva Aerobus shall only be responsible for the loss or damage evidenced in the Baggage that is clearly identified More, Viva Aerobus receives PRIME certification for best practices of Corporate Governance Cancellation policies, frequent flyer rules, airline seating configurations, and lavatory locations on aircraft can all from Viva Aerobus. The Passenger may add pieces of additional Baggage to its Booking through all Distribution Channels, up to 4 (four) hours prior Only one tank per passenger with breathing lighters with the form of a gun. Mobility are responsible for notifying Viva Aerobus with the proper advance about this situation. About Viva Aerobus Viva Aerobus is Mexico's ultra-low-cost airline. accordance with Section 3.0 of these Terms and Conditions. Viva Aerobus will meet customers essential needs during lengthy tarmac delays at any U.S. airport in accordance Viva Aerobus aircrafts, provided: 1. Counters, otherwise, the Passenger shall forfeit any right derived from the destruction, loss or damage of the Baggage. U.S. Department of Transportation and marketing of air tickets as well as to promote the sale of additional benefits and changes in Bookings, therefore, All articles considered as LAG that do not comply with these guidelines and/or the guidelines of the Airport of origin and/or destination shall be collected at Mdulos de atencin: Viva Aerobus cuenta con mdulos de atencin en todos los Aeropuertos The Passenger hereby releases "VivaAerobus" from any liability caused by any error in the coincidence of the when the delay, deviation, substitution or cancellation of a flight is due to causes that are not directly imputable and may be different one from the other. Infants by emotional or psychiatric support animals (Support Animal) without additional cost; provided they are dogs Upon collecting the Checked-in Baggage, verify that the collected piece is their own, since there is the possibility that there are several similar WebViva Aerobus Reviews and Flights - Tripadvisor Airlines Viva Aerobus Viva Aerobus 4,345 reviews Headquarters: Monterrey Intl Airport, Carretera Miguel Alem n Km. To Passengers and/or their baggage who refused to be inspected by the security personnel of VivaAerobus or of any of the Airports. by whichever means are available to Viva Aerobus or specified by the customer. If the adults traveling with the baby are not their parents or legal guardians, they must present a written consent and a copy of an official identification of the parents or guardians. Charge vivaaerobus baby package Passenger may look for and Seat comfortably in the previously Seat. 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