Whoz . Check below to make sure your country is eligible, then select your NAS model to find out the additional coverage you can purchase. * You need to change your location in your profile to a location other than China. Passionate about Mac, NAS/SAN, virtualization, and Docker environments. The devices in question will return to the dedicated distribution location in the US, UK, and Germany depending on the user's registered Extended Warranty Plus service location. is bare-metal backup possible or only C: drive backup of files? After registering your product, you can visit the NETGEAR Product Warranty Check page and enter its serial number to see the warranty status. (b) The Customer who has not used the Extended Warranty Plus Service within thirty (30) days after the purchase of the Product can submit a request to terminate through a technical support ticket within thirty (30) days from the purchase. Customer can only choose either of the optional services. Please obtain and enter the verification code to bind your phone number. You acknowledge that the Product may be subject to U.S. export restrictions. Extended Warranty Plus may not be available in overseas departments, overseas territories, overseas autonomous regions, and islands other than the main island of countries and regions where it is offered. Replacing a 2G memory with and 8G memory will not void the warranty, especially if the system runs with the 8G memory (or runs again after you put the 2G one back in ). If Customer gives notice of noncompliance with any of the warranties set forth in Section 3.1 within the applicable Warranty Period in the manner set forth below, then, upon verification of the noncompliance by Synology, Synology will, at Synology's option: (a) use commercially reasonable efforts to repair the Product, (b) provide technical support, or (c) replace the noncomplying Product or part thereof upon return of the complete Product in accordance with Section 3.4 The foregoing sets forth Synology's entire liability and Customer's sole and exclusive remedy for any breach of warranty under Section 3.1 or any other defect or deficiency in the Product. Is there way to change Backup number of Versions? Synology will not be liable for, or be considered to be in breach of or default under this Warranty on account of, any delay or failure to perform as required by this Warranty as a result of any cause or condition beyond its reasonable control (including, without limitation, any act or failure to act by Customer). SYNOLOGY MAKES NO GUARANTEE AND SPECIFICALLY DISCLAIMS ANY WARRANTY THAT THE DATA OR INFORMATION STORED ON ANY SYNOLOGY PRODUCT WILL BE SECURE AND WITHOUT RISK OF DATA LOSS. The arbitration award shall be final and binding on the parties and may be enforced in any court having jurisdiction. Additional details on the plan's features and availability can be found on the official web page. Resetting your password will sign you out of all browsers except the current session.We will redirect you to the Overview page in 5 seconds, click Go to Synology Account if you haven't been redirected. Under the battery. Al-Madina Enterprises has been recognized as the leader in IT solutions, supplies & services arena where we are able to not only meet but exceed the expectations of our valued customers 2019 Copyright Al-Madina Enterprises. Once all is completed your Synology Account portal as well as your Synology Account DSM section will show the Extended Warranty Plus status. If you didn't receive the code, please check your spam folder. Purchasing an extension can stretch . We also offer a best practices service for your Synology devices, where we audit your existing environment against best practices and suggest ways to make your device more secure. Extended Warranty Plus provides users with direct and advanced replacement services that eliminate the need to go through resellers, speeding up the replacement process and reducing waiting times. friend has an older (larger) unit ; cannot find her receipt. Verification code. How do I make a warranty claim for my Synology product. Please create a password for your Synology Account first. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Synology sent a sign-in request to your Synology Secure SignIn app, but you denied it. Synology sent a sign-in request to your Synology Secure SignIn app, but we didnt receive your approval. I'm trying to configure my NAS to be monitored in my Synology Account. The ReadyNAS warranty consists of two parts: Hardware warranty: All NETGEAR ReadyNAS hardware products include a hardware warranty. No. Synology sent a sign in-request to your Synology Secure SignIn app. Find the add-on packages available in Package Center. Generally Available: The product is still in production and available through retail channels or partners. Limited: If the operating system of your product reached the End of Extended Life Phase, we only provide consultation service on basic feature setup and operational guidance. This particular model has warranty coverage almost until 2027, and I have to say that is some peace of mind in my book. We also suggest performance improvements, such as increasing RAM and caching, etc. For Customers not residing within the United States, any dispute, controversy or claim described in this section shall be finally resolved by arbitration conducted by three neutral arbitrators in accordance with the procedures of the R.O.C. Receive replacement unit from Synology Step 2 Transfer essential data and services Step 3 Return faulty unit within 28 days Check your eligibility Extended Warranty Plus is available in select regions. The table below provides you an overview of the current support status of all our products and accessories. Synology local dealer can assist you if data is in recoverable condition. Check Warranty Warranty Replacement Claims If your product has stopped working, see below to open a warranty claim. In absence of purchase invoice, warranty is calculated with a certain grace period from the date of shipping. Product Registration and Extended Warranty. The resulting warranty is dependent on the original warranty term of the device being registered. Check your email A 6-digit verification code was sent to . However you can do a CSI. The 1980 U.N. Convention on Contracts for the International Sale of Goods or any successor thereto does not apply. Device is in Warranty and purchased through UAE Channel, Product is out of warranty , or purchased through non-UAE Channel. Keep in mind that the cost of returning the defective device will be at your expense, while Synology will of course cover the shipping from their side. Any Product must be returned in the same condition as it was received from Synology to the address designated by Synology, freight pre-paid, in packaging sufficient to protect the contents thereof. Find the documents and files for your Synology product. IN NO EVENT WILL SYNOLOGY OR ITS SUPPLIERS BE LIABLE FOR THE COST OF COVER OR FOR ANY INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, CONSEQUENTIAL OR SIMILAR DAMAGES OR LIABILITIES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO LOSS OF DATA, INFORMATION, REVENUE, PROFIT OR BUSINESS) ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT, ANY ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES PROVIDED UNDER THIS WARRANTY, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY EVEN IF SYNOLOGY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Applies with proof of purchase available. Add-on Packages view the complete package list. Customers can now get in touch directly with Synology, and simply ship their faulty device in to simplify logistics. 3.4 Return. *Service warranty indicates that you need to pay 25% of buying cost to claim the new drive in replacement. comments sorted by Best Top New Controversial Q&A Add a Comment . The prevailing party in any arbitration or legal action occurring within the United States or otherwise shall receive all costs and reasonable attorneys fees, including any arbitration fee paid by the prevailing party. Serial number. Check Standard Warranty. Fulfillment of requests for Warranty, Parts & Accessories, eTicketing, Chat, Service Provider Lookup, Repair Status, Product Registration, and My Products may be unavailable during this maintenance period. Tap the number displayed here on your phone. End of Life: Future firmware, software, and security/vulnerability updates are discontinued. Drives found physically damaged or miss handled will be rejected by Synology. It must be purchased together with a new, applicable device, and must be registered within 30 days from purchase on Synology Account. Synology Repair, Replacement and NBD services UAE (Synology Service Pa. For Business models, the NBD contract must be purchased within 6 months of initial purchase. You can check the status of your Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. Khalid Bin Waleed Street, Bur Dubai. 5.7 Export Restrictions. We will then advise you on the process for your device. Slide to complete the puzzle . Please note that part of the Refurbished Products would be with certain stain, scratches, or other minor wear and tear. You can activate your plan using the Synology Account page or by using the DSM interface (Control Panel > Services > Synology Account > Extended Warranty Plus). Does Synology provide warranty for software/firmware bundled with NAS? Continue to complete the settings now. A purchase invoice is not required, but helps to determine the actual time of device purchase. Do I need to register my product for warranty? (a) "Warranty Period": The warranty period commences on the purchase date is shown on the purchase receipt or invoice to be presented by Customer and ending at the day after the end of the Warranty Period for each New Product. The third and fourth digits indicate the year your unit was manufactured, while the . After buying your QNAP device, you have 9 months to register it to become eligible for a warranty extension. After buying your QNAP device, you have 9 months to register it to become eligible for a warranty extension. Seagate Service Centers If you wish to use Synology's Internet services in China afterward, you will need to sign up for a new Synology Account. Unless explicitly prohibited by local law, this Warranty is governed by the laws of the State of Washington, U.S.A. for the Customers residing within the United States; and by the laws of the Republic of China (Taiwan) for Customers not residing within the United States, without regard to any conflict of law principles to the contrary. To see a list of NETGEAR authorized resellers, visit the Where To Buy page. We perform both scale-out (if you have some slots free or if your Synology supports adding expansion units) and scale-up (change the storage media to a higher capacity) of Synology devices without jeopardizing your existing data. check the DSM Technical Specifications. Once you log into the Synology Account portal and register your device using its serial number, the process of applying for the extended warranty plus plan is as follows: Under the Devices section locate your device and click it to view its details, Over on the Licenses tab click the Register button and select Extended Warranty Plus. It must be purchased together with a new, applicable device, and must be registered within 30 days from purchase on Synology Account. No biggie as she ordered a new one earlier today, mainly was just curious. This will launch a dedicated Extended Warranty Plus page that will lead you into the process. According to the Cybersecurity Law of the People's Republic of China, if you wish to use our Internet services in China, please bind your phone number to Synology Account for phone verification. An NBD replacement service allows for a next business day shipment of a replacement device. Synology RS818+/RS818RP+ is backed by Synology's 3-year limited warranty. However, if a replacement is issued, you will be able to migrate Extended Warranty Plus from the defective product to the replacement unit provided by Synology. 4.3 Limitation of Liability. If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. For any questions or warranty claims you may contact Synology directly via the details below: Email: Phone: Web Form: https://www.synology.com/en-global/form/inquiry/product The replacement will not be shipped until the nonconforming Product is received at Synologys designated return service center. Customer will (a) comply with the terms and conditions of the Synology end user license agreement accompanying any Software furnished by Synology or an authorized Synology distributor or reseller; and (b) not attempt to reverse engineer any Product or component thereof or accompanying Software or otherwise misappropriate, circumvent or violate any of Synology's intellectual property rights. 3 Year Limited Warranty: Means 2 Year Comprehensive + 1 Year Service Warranty*. Once your device has been added, the price will be calculated and presented, Provide the proof of purchase (if you have it), and move to the final step. Cost to claim the new drive in replacement please obtain and enter serial. In to simplify logistics Synology RS818+/RS818RP+ is backed by Synology & # x27 ; trying! Sent to does Synology provide warranty for software/firmware bundled with NAS together with a new one earlier,... Be subject to U.S. export restrictions you need to pay 25 % of cost. 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