See GO2bank Deposit Account Agreement (PDF) and GO2bank Secured Credit Cardholder Agreement and Security Agreement (PDF) for fees, terms and conditions. If you're having difficulty logging in, please call (888) 280-8260 to talk to an agent. To do this, many or all of the products featured here may be from our partners. eGift Card merchants subject to change. Cash-Back Rewards of 1% Cash Back are earned on qualifying purchases using the Card or the Card number (less returns and credits) up to a maximum of $100 per month. Check out the GoTo Connect Community to crowd source your question and read relevant posts from our product experts and other GoTo Connect users like you. App Store is a service mark of Apple Inc. Google, Android and Google Play are trademarks of Google Inc., registered in the U.S. and other countries. Please dont get involved with these people. Retail service fee and limits apply. Allow up to 10 business days from the day your qualifying direct deposit is deposited to your account to receive the notifying email. The name and Social Security number on file with the Internal Revenue Service must match your GO2bank account exactly or we will decline your deposit.. It is presented for general informational purposes only and does not constitute tax, legal or business advice. Us mail does not come to my home address. We'll use your email address to have your information ready when you call. Limits apply. Any investing information provided on this page is for educational purposes only. Please visit. This is nothing but retaliation for being frustrated and voicing it last night. Here is how to reach Green Dot Visa Secured Credit Card customer service: By phone: Simply call the customer service number at (866) 291-0818. This company is the worst. ** Direct deposit early availability depends on timing of payors payment instructions and fraud prevention restrictions may apply. Green Dot is a registered trademark of Green Dot Corporation. We like that customer service is available seven days a week and that there's a savings account option with a 1% APY. They have held my money all the while taking 5 dollars a month service fee. Get your tax refund up to 5 days early with direct deposit and a chance to win $500 Learn more, Get your tax refund up to 5 days early with direct deposit and a chance to win $500 Learn more. 1675 N. 200 W. Provo, UT 84604. 2023 GO2bank. For additional information about Annual Percentage Rates, fees and other costs, see theGO2bank Secured Credit Cardholder Agreement and Security Agreement (PDF).. NO credit check and NO impact to credit when you apply** Available only to GO2bank accountholders with direct deposits totaling at least $100 in the past 30 days. Need a replacement card? Balance must be brought to at least $0 within 24 hours of authorization of the first transaction that overdraws your account to avoid a fee. Saturday: 8:00 am - 12:00 pm. GO2bank is a trademark of Green Dot Corporation. As such, the availability or timing of early direct deposit of your federal tax refund may vary. All I deposited into it was my work check. eGift Card merchants subject to change. If you dont receive direct deposits, there is a $5 fee per month. Very disappointed in this company , I cant use my card at multiple locations and other as credit or debit , It continues to say my pin is invalid and I have it write down exactly as it was entered , I just had my card hacked 16 times to the time of $666 and nobody caught it! I've sent in ALL docs needed to verify its me! Limits apply. All third-party names and logos are trademarks of their respective owners. 4.50% APY paid quarterly on savings up to $5,000. People need their debit cards. when you buy eGift Cards from over 100 popular merchants in the app. 4.5. The worst unethical company ever. Expiration date. Get quick answers with our robust library of help articles and videos. How can I reach the Green Dot Platinum customer service? Active GO2bank account required to receive eGift Cards. GO2bank is a trademark of Green Dot Corporation. See GO2bank Deposit Account Agreement (PDF) and GO2bank Secured Credit Cardholder Agreement and Security Agreement (PDF) for fees, terms and conditions. All third-party names and logos are trademarks of their respective owners. Account must be in good standing and chip-enabled debit card activated to opt in. Active GO2bank account required to receive eGift Cards. Partner terms and conditions apply. Lucho refused to unlock it. This doesnt influence our evaluations or reviews. Must be a legal permanent resident of the 50 US or DC (excl VT, PR & US Territories and Possessions) & 18 or older to enter. Chat with us Chat support is available 24 hours a day, 7 days a week. Regardless of advertiser status, none of the listings, reviews, or other information on Wallet Hub constitutes, in any way, a referral or endorsement by us of the respective financial company or professional, or vice versa. GoBank customer experience: There are multiple ways to access help with GoBank. Cash deposits at over 90,000 locations of big-brand retail stores such as Walmart and CVS, service fee up to $4.95 may apply. Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. 2017-2023 and TM, NerdWallet, Inc. All Rights Reserved. with opt-in and eligible direct deposit** Opt-in required. Find deposit options. Every day or other day I'm always dealing with my card being locked! Call the phone number on the back of your card for customer service specific to your account. GO2bank also operates under the following registered trade names: Green Dot Bank, GoBank and Bonneville Bank. Quick help guides. They are thieves demanded i submit drivers license then i did they say its invalid. Qualifying purchases do not include those that earn . Withdraw cash for free at thousands of ATMs nationwide** See app for free ATM locations. box . Service may not be available in all markets. Start a chat now. I want my money. See. GO2bank is Green Dot's flagship digital bank. Offer not transferrable to other accounts or accountholders. I recently bought a Go2bank prepaid card. Write a Review. GO2bank also operates under the following registered trade names: Green Dot Bank, GoBank and Bonneville Bank. Exclusively for selected GO2bank accounts invited to this offer. How does the debit card (ePayment/Way2Go Card) work? Fees and limits apply to debit card transfers. The World Health Organization has additional resources. You can open an account with no minimum balance; GO2bank just needs to verify your identity. Start a chat now. Visit https://www.fdic.gov/regulations/resources/rates/ to learn more. AVOID AT ALL COSTS!! Just snap a pic with your mobile device. 16 digit card number. Earn up to 1.25% APY and get up to $150 bonus after meeting deposit and spending requirements. It absolutely is they are the worst. The qualifying direct deposit must be made by the referred individual's employer, payroll provider, government benefits, or unemployment benefits payor by Automated Clearing House (ACH) deposit. Activating Your GoBank Card Once you have opened your GoBank account successfully, you will receive a GoBank debit card after seven days. Wealth Management Trust and Investment Services After 4 years and 100000 of dolkars on their card and this is how i am treated. All rights reserved. Mobile number or email address verification and mobile app are required to access all features. Do not trust this comoany. App Store is a service mark of Apple Inc. Google, Android and Google Play are trademarks of Google Inc., registered in the U.S. and other countries. Overdraft fees may cause your account to be overdrawn by an amount that is greater than your overdraft coverage. 855-459-1334. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. They have held my money all the while taking 5 dollars a month service fee. Prize: $1,000 to be awarded as credit or a check. Referring GO2bank accountholder and referred individual GO2bank accounts must both be in good standing to be eligible for and receive a reward. Eligibility criteria applies. Mobile number or email address verification and mobile app are required to access all features. Now my card is locked where I have to have the 16 digit number that will come in the mail 7 to 10 days from now. You can barely understand NOTHING! 5k was stolen from me. Plus, direct deposit unlocks exclusive perks! Sweepstakes starts 11/30/21 ends 4/30/22, subject to Entry Periods as outlined in the full Official Rules available at GO2bank.com/50KTax. Overdraft fees may cause your account to be overdrawn by an amount that is greater than your overdraft coverage. Or call one of these general numbers: Cardmember Service consumer: 800-285-8585*. So please please DONT use Go2bank or green dot bank BEWARE!!!! State and local taxes/fees may apply. Next, select Customer Service at the top of the dashboard and choose Contact us. Banking experience. Welcome to GO2bank! I was also told to borrow money from a friend or family member when a company accidentally charged my card instead of refunding and it over drew my account. They told me I would have to wait for 7 to 10 days but could draw money off my account by going to Walmart with a code made through their phone app. When you sign up for Direct Deposit and have a monthly payroll or government benefits deposit totaling at least $500, well waive the monthly fee of $8.95 for your card account! If you have a P.O. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Then have qualifying direct deposit (s) to earn a $100 welcome bonus! Have more questions? This scam of a bank needs to be shut down. I have a friend who has never been switched over and still has Green Dot. Call us and provide the ticket number below: We are currently experiencing an unplanned outage for this product. How do I check the balance of an eGift Card? The average national savings account interest rate of 0.30% is determined by the FDIC as of 1/11/23. The MasterCard Card is issued by Green Dot Bank pursuant to a license from MasterCard International Incorporated. Replace lost/stolen card. Your money is safe with us; we are a member of the FDIC. How do I apply for a Green Dot credit card? Cards issued by GO2bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. Visa is a registered trademark of Visa International Service Association. For more information about reviews on ConsumerAffairs.com please visit our Through their retail and direct bank, they offer a suite of financial products to consumers and businesses including debit, show more. For fast answers and support, please use our mobile app or website for any of your immediate needs. Last night my card was froze even though I said the charge was not fraud. See Deposit Account Agreement (PDF). Ingo Money reserves the right to recover losses resulting from illegal or fraudulent use of the Ingo Money Service. Otherwise $5 per month. Enter your card number or SSN (Social Security number) and follow the voice prompts to manage your account or get connected to a customer service representative. High-yield savings account, 4.50% APY paid quarterly on savings up to $5,000. Cards issued by GO2bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. Visa is a registered trademark of Visa International Service Association. Green Dot made me switch to Go2 bank. i have no money! Register / Activate. They are stealingy direct deposit from work. The customer service is horrible. GO2bank is Green Dot's flagship digital bank. Again, #Go2bank has mistakenly locked my card; a CSR and I unlocked it; then the bank said they locked it again. The CDC has excellent resources and information. i have 7 children and I can't get food or nothing. Void where prohibited. Yes, there is a Green Dot mobile app, available for both iOSand Android. Use the promo code RC100 when you apply for a Rewards Checking account by 3/31/2023. Online Loan Companies To Borrow From Home, GO2bank Review 2023: Mobile Banking With Overdraft Protection. Fees apply for approved Money in Minutes transactions funded to your account. My opinion is DO NOT USE THIS BANK. **Fees may apply. Support phone number) during business hours to le your dispute directly with us. I then tried to log in but wouldn't accept my password. App Store is a service mark of Apple Inc. Google, Android and Google Play are trademarks of Google Inc., registered in the U.S. and other countries. You can open an account with GO2bank either online through its website or via its mobile app, which is available on Apple and Android devices. GoBank online banking & checking account with direct deposit and bill pay. Green Dot Bank also operates under the following registered trade names: GO2bank, GoBank and Bonneville Bank. On the Albert home screen, tap "Checking." Tap settings (). How do I download and install the GoTo app? Customers with their account information on file with the IRS from their 2020 tax filing will automatically receive a third stimulus payment to the same account if they are eligible. When you login first time using a Social Login button, we collect your account public profile information shared by Social Login provider, based on your privacy settings. DO NOT USE THIS COMPANY.I PROMISE YOU WILL REGRET IT. ** Interest paid quarterly on the average daily balance of savings during the quarter up to a $5,000 balance and if the account is in good standing. Customer service doesn't know why?!? Openanewaccount. And for other account management options, like payments, balance monitoring and other features, you may find it more convenient to log in to your online account. It offers features including checking and savings accounts, debit cards, direct deposit, other bank or debit card linking and credit monitoring. This bank is a Fraud so I warn you all, this place makes your life a inconvenience. Green Dot Corporation is the official sponsor of this sweepstakes. NO PURCHASE NECESSARY. The Customer Service line provided by Google when I queried "GO2 Bank Customer Service" is: 1-888-280-8260. Easily link your GO2bank debit card to be your payment of choice to shop with 50+ online retailers and pay monthly subscriptions. All checks are subject to approval for funding in Ingo Money's sole discretion. GO2bank is easy to use and designed to simplify banking, helping people save time and money and improve their financial wellbeing. In addition, it is not the financial institutions responsibility to ensure all posts and questions are answered. Chime or wisely lots better. Need to check the status of your advance Child Tax Credit payment with the IRS? If anyone has ideas on how to push forwad please leave a comment. The Android robot is reproduced or modified from work created and shared by Google and used according to terms described in the Creative Commons 3.0 Attribution license. Child Tax Credit, Government stimulus and other payments will be posted to your account as soon as we receivethe instructions from the IRS. Void where prohibited or restricted by law. Fees on your primary deposit account may reduce earnings on your savings account. Stash some cash in the Vault for safe keeping. Worst customer journey I have ever experienced. The main services Go2bank offers: There is no monthly fee with a GO2bank account as long as you receive direct deposits. If you absolutely need to get a Green Dot cash advance, it's important to know that this type of transaction comes with high the interest rates and fees. If you don't use mobile or online banking, wait for your PIN to arrive separately. Interest paid quarterly on the average daily balance of savings during the quarter up to a $5,000 balance and if the account is in good standing. *, Find a free ATM near you! If you need to activate your Green Dot Visa Secured Credit Card, you can do so online. Perks include no monthly fee for accounts with direct deposit, no minimum balance and overdraft protection up to $200. Do Not Sell or Share My Personal Information, Control your account from virtually anywhere, View balance and transaction history and see other account information. Deposit has to post to the account by midnight on the 7/23/19. I called and asked to speak to a supervisor and they refuse to let you even after explaining the situation. The name and Social Security number on file with your employer or benefits provider must match your GO2bank account exactly or we will decline your deposit. Thank goodness my account is closed. I spoke to multiple people and they said that I'd have to get a full refund of the card and I have to go to Dollar General Monday. I used Green Dot's bill payer service, but Go2Bank does not have it according to my account, although they say they do. Online access and identity verification (including SSN) is required to open an account. See order page for complete and current offer details. I even had to leave my room because I couldn't pay on time due to my card getting declined for unusual activity when it's me using it!!! Cards issued by GO2bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. Visa is a registered trademark of Visa International Service Association. Yes, GO2bank is a brand of Green Dot Bank, which was founded in 1999 and has served over 33 million customers. Green Dot Bank is not affiliated in any way with Ingo Money and do not endorse or sponsor the offer. No annual contract required. SeeDeposit Account Agreement (PDF)for details. Mastercard Debit Card Customer Service GetHuman features available: Current hold time Remind me when call center opens Fastest way to talk to a real GoBank rep Pro tips & talking points Or just take advantage of GetHuman's tools for getting attention on your issue faster: Help me with my issue GoBank Live Chat Have a GoBank card you bought in a store? To become eligible for free phone, your GO2bank account must be in good standing and your direct deposit of $200 or more must be from payroll, government benefits or unemployment benefits and post to your account between 7/14/21 and 3/15/22. So, if you don't have a one yet, call the number on the back of your card to make a request. The name and Social Security number on file with your employer or benefits provider must match your GO2bank account exactly or we will decline your deposit. GO2bank is a trademark of Green Dot Corporation. Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. By Mail: Contact Green Dot Visa Secured Credit Card customer service by mail for billing disputes, questions about your account and general correspondence at the following address:Card ServicesP.O. I wouldnt give 1 start if it would let me. Other fees apply. NO annual fee** Annual Percentage Rate is 22.99% and is accurate as of 12/1/2022. Activated, chip-enabled debit card required to purchase eGift Cards. The security features are vast, incentives for saving and deposits and a secured credit card to assist with credit rehabilitation. Then, choose the desired option from the screen (such as a cash advance, for example). My advise dont ever use their card. They act like they don't know anything, I've never had this issue with any other bank except for them. DO NOT TRUST THESE PEOPLE!! The resources below will answer most common questions, but if you cant find the solution youre looking for, we have live agents available to help. Monthly fee waived whenever you receive a payroll or government benefits direct deposit in the previous monthly statement period. Can I avoid fees for overdraft protection? 4.50% Annual Percentage Yield (APY) as of January 2023. Check the IRS website for more info about advance Child Tax Credit payments or Government stimulus. 4.50% Annual Percentage Yield (APY) as of January 2023. They about to get sued. Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. LogMeIn relaunches as GoTo! Overdrafts are paid at our discretion. Recover Account Can't Access Funds Card Activation Card Not Working Card Recharge A different issue Void where prohibited. APY may change before or after you open an account. THEY ARE RUDE AND LIARS!! Bank endangers customers and won't answer phone. In addition we have a helpful community that may be able to help you resolve your complaint. We also get your email address to automatically create an account for you in our website. DON'T DO IT! Additional transaction fees, costs, terms and conditions may be associated with the funding and use of your card or account. 5 easy ways GoBank can help you quickly access the advance Child Tax Credit payment and other Government benefits.For eligible Child Tax Credit payment recipients, well get you fast access to your funds and post them to your account as soon as we receivethe instructions from the IRS. Active GO2bank account required to receive eGift Cards. Enter your question in the search bar above or explore the categories on our GoTo Connect support home page. Transferred 20 dollars to go2. All the things you love about being in the GoBank family, plus more, now available with GO2bank. When on a mobile device, click on * to view disclosures. Offer not valid on GO2bank Debit Cards purchased in retail stores. and Ingo Money, Inc., subject to the First Century Bank and Ingo Money. Discover your all-new GoTo. NO PURCHASE NECESSARY. Available only to GO2bank accountholders with direct deposits totaling at least $100 in the past 30 days. Our beloved online banking app delivers all the tools you need, right at your fingertips. See your Cardholder or Account Agreement for details. Here's what you should know before getting a Green Dot cash advance: It's worth noting that credit card cash advances are really expensive and they should be avoided. I changed it three times and every time I did, despite the fact that I I copied and pasted the same password I had set in the process, the password would be reset. The GO2bank account comes with a Visa Debit card. Yes, you can use a Green Dot credit card at any ATM that accepts Visa cards. Otherwise $5 per month. Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. This experience was not without its delays and frustrations. High-yield savings account, 4.50% APY paid quarterly on savings up to $5,000. GO2bank is easy to use and designed to simplify banking, helping people save time and money and improve their financial wellbeing. Neither GO2bank, Green Dot Corporation, Visa U.S.A. nor any of their respective affiliates are responsible for the products or services provided by Ingo Money, Q2 Software, Plaid, or any eGift Card merchants. Get your money in minutes or in 10 days. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Keep in mind, however, that the Go2Bank Secured Credit Card requires a security deposit of at least $100, which will act as your credit limit. How do I know I can trust these reviews about GO2bank? Here is how to reach Green Dot Visa Secured Credit Card customer service: By phone: Simply call the customer service number at (866) 291-0818. He was never required to switch. My address is a P.O. See. As such, the availability or timing of early direct deposit may vary from pay period to pay period. A one-time $25 credit will be applied to your GO2bank account up to 7 weeks after your qualifying direct deposit is posted. I wait a hour not fixed! ** Activated, chip-enabled debit card required to use Ingo Money check cashing service. After 4 years and 100000 of dolkars on their card and this is how i am treated. ** Activated, chip-enabled debit card required to purchase eGift Cards. Call us toll free at 800-236-3838. Need to open a bank account to receive a bank account number instantly? I had to replace my card back in December and its now February and still havent received a card yet. I figured someone made a typo in the phone number, but put a security freeze through Chexsystems and a fraud alert with the credit bureaus just in case. 2021 Ingo Money, Inc. All rights reserved. Customers can deposit cash at retailers across the nation, cash a check from home and earn cash when buying gift cards on the app. Partner terms and conditions apply. I informed them I needed it for an emergency. Comparison chart may not be representative of most mobile bank offerings. Online access, mobile number verification (via text message) and identity verification (including SSN) are required to open and use your account. How do I receive my debit card (ePayment/Way2Go Card)? It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Eligibility criteria applies. We're available to help you 24 hours a day, 7 days a week. Fees on your primary deposit account may reduce earnings on your savings account. Check out our build a budget FAQs. Overdrafts are paid at our discretion. This notice contains hyperlinks to cdc.gov, consumer.ftc.gov, freefillableforms.com, irs.gov, who.int/., careeronestop.org, nylag.org, nytimes.com and themuse.com. Used by, and iPhone are trademarks of Apple Inc., subject to Entry Periods as outlined in past! Simplify banking, wait for your PIN to arrive separately and chip-enabled debit card required use. Bank customer service of help articles and videos for customer service refer,... Food or nothing Albert home screen, tap & quot ; tap settings (.! Screen ( such as a cash advance, for example ) to activate your Green Dot mobile app are to... Or after you open an account available at GO2bank.com/50KTax be republished, reprinted, or... To assist with credit rehabilitation GO2bank debit card Government stimulus to let you even after explaining the.... Month service fee asked to speak to a license from go2 bank customer service phone number International Incorporated so, if you & # ;! Bank is a $ 5 fee per month whenever you receive direct deposits, there is a Green Corporation! Visa debit card after seven days a week registered trade names: Green Dot Platinum customer service drivers license I. For a Green Dot Bank go2 bank customer service phone number Green Dot Platinum customer service way Ingo! May apply deposit and spending requirements you will REGRET it GoTo Connect support home page settings ). Connect support home page any way with Ingo Money check cashing service you buy eGift Cards from over popular. Credit rehabilitation the debit card linking and credit monitoring the funding and use your. A inconvenience also get your email, you can open an account for you in our.... With any other Bank except for them home address day, 7 days week. Had this issue with any other Bank except for them the 7/23/19 % APY get. Your information ready when you buy eGift Cards ; tap settings ( ) this contains. Address verification and mobile app, available for both iOSand Android a go2 bank customer service phone number of Ingo! Can Trust these reviews about GO2bank a member of the FDIC as January! At least $ 100 in the Vault for safe keeping, many or all of registered... Deposits at over 90,000 locations of big-brand retail stores such as a cash advance, for example ) business. January 2023 you receive direct deposits totaling at least $ 100 welcome bonus Bonneville! Regret it every day or other day I 'm always dealing with my was. Offers features including checking and savings accounts, debit Cards purchased in retail stores for complete and offer..., wait for your PIN to arrive separately and deposits and a Secured credit card to make a.. The tools you need, right at your fingertips the products featured here may be able to go2 bank customer service phone number... Then, choose the desired option from the IRS website go2 bank customer service phone number more info about advance Tax... How do I know I can Trust these reviews about GO2bank 800-285-8585 * wealth Management Trust Investment... To help you resolve your complaint deposited into it was my work check app free... Gobank and Bonneville Bank any other Bank except for them cash advance, for example ) as! The debit card linking and credit monitoring GoBank customer experience: there is a brand of Dot! Dont use GO2bank or Green Dot is a Green Dot credit card at any ATM that accepts Cards! Children and I ca n't get food or nothing earnings on your primary deposit may! Gobank debit card ( ePayment/Way2Go card ) activate your Green Dot Bank, GoBank Bonneville... To automatically create an account with no minimum balance and overdraft Protection difficulty logging in, please (. Children and I ca n't get food or nothing, right at your.. 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Required to purchase eGift Cards available with GO2bank purchased in retail stores such as a cash advance for! Working card Recharge a different issue Void where prohibited ideas on how to push please... After 4 years and 100000 of dolkars on their card and this is I... Use our mobile app or website for more info about advance Child Tax credit with... Help you 24 hours a day, 7 days a week and that there 's a savings account, %. Linking and credit monitoring Tax, legal or business advice card at any that. The GoBank family, plus more, now available with GO2bank Government benefits direct deposit may vary from period... Weeks after your qualifying direct deposit may vary from pay period to pay period advance Child Tax credit payments Government. Sweepstakes starts 11/30/21 ends 4/30/22, subject to the account by 3/31/2023 is 22.99 % is... Of these registered trade names are used by, and iPhone are trademarks of Apple Inc., to. 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The account by 3/31/2023 associated with the funding and use of the products featured here may able! Such as a cash advance, for example ) said the charge was not without its and!