return trip Munich to EWR This will surely increase the credibility of your complaint. This is a work policy that covers me for work or personal travel. We were interested to know if the quaintness of the river ships could be met with their "small" ocean ships. We already bought TripMate for that cruise; I wish we'd researched other options, but it's already done. Viking Sky ranks # 3 out of 8 Viking Ocean Cruises Cruise Ships based on an analysis of expert and user ratings, as well as health ratings. My wife was then persuaded by Viking representative to take vouchers in place of a cash refund. (Sorry, this is totally off topic, but had to add it.). We then rebooked for Dec of 2022. In November 2020, we rebooked, the Cities of Antiquity and Holy Land Cruise, scheduled for Nov-Dec 2022, paying the additional fare. CC Help Jenn Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp. A van tour of Rio plus a not so good helo ride for free. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Jupiter to Norwegian Fjords, Review for Viking Mars to Norwegian Fjords, .css-1v3efdk{font-style:normal;font-weight:400;}.css-1v3efdk::before{content:"\e0df";display:inline-block;font-style:normal;line-height:1;speak:none;-ms-transform:rotate(-0.001deg);-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;} Traveled with children, Review for Viking Jupiter to Europe - Western Mediterranean, Review for Viking Jupiter to Europe - All. We indeed used the vouchers to cover the cost of insurance for the second trip. We could not get a negative covid test in time for that trip and so we had to cancel again. All of the staff in the enfold and beverage department were on point. How is this hard? This account has been claimed by Viking River Cruises customer service / representatives through our verification process. Experience all Viking Ocean has to offer with the help of past, present and future Viking Ocean cruisers. Not crowded at all only about 900 . Two special restaurants on board, The Chef's Table and Manfredi's, require advance reservations. We had intended to rebook for Dec 2023 but my wife's condition worsened and she was told she could travel at all. Maybe Steve or Deanna may be able to answer your questions and find the right policy for you. Entertainment is not flashy stage shows (I never go on the other lines anyway) The speakers have talks on what you are actually going to see and you learn about the geography and wildlife, We had to jump through lots of hoops (apps, covid tests, proof of vaccination, etc) to get on this cruise, but it was worth it! provides only land-based alternative accommodations; Now that I've read section G again, it sounds like they cover the entire cruise if they are unable to sail; this. The crowds in the major cities were unexpected. The Chairman did have experience with ocean cruising, having been CEO of Royal Viking Line, but that was > 30-yrs ago, back in the 80's & 90's. Their ships always look new and are well maintained. Though, it was easy to adjust the restaurants when we were on board. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Manfredi's was okay, but not our favorite. Desired outcome: I too would like to see more unique stops added to Vikings itineraries in the Med. Perhaps if they had been larger with more extensive destinations prior to the pandemic that they might not have survived. Desired outcome: I want to take more Viking Ocean cruises, but I want to try new places. We choose this specifically to see the Northern Lightswhich we did! For the cabin on the cruise, we indicated separate beds for their cabin. Honestly, this sounds like a "comment". Be interesting to see how the Mississippi cruises work. Find helpful information and tips about Viking Ocean Cruises from the Cruise Critic community. By I booked the cheapest stateroom category (V2) for an upcoming Viking Ocean cruise - Italy, the Adriatic & Greece sailing Oct 7, 2024 aboard Viking Venus. Explore the world in comfort with Viking. Passengers who stayed in hotels during the one-day extension were all advised not to travel, Going up the Amazon was a bit different than the usual Caribbean jaunts. The first sailings were schedule for December, 2020 and we were booked for December2021. Powered by Invision Community. Given the shortfalls Viking has faced with Octantis shore-ex and port facilities after Antarctica, I can see the why they might be hesitant to expand. Started in Reykjavik Iceland. I purchased two of each of the following through ACH: However, we had a terrific, though not perfect, time and I would definitely, This cruise was by far the best I have ever been on. The very last thing your employee Share your photos and videos with others to prove the truth of your words. I wonder if it too covers trip interruption and bus diversion--I'm going to guess that it does not. A drinks package at the original cost, when I first tried to book it. To travelers that may be as unfamiliar with the coverage as we were, we would advise the following: Another . Started August 27, 2021, By Yazmin Hope and Libby Gallagher 2. I'll suggest they have further room to continue growing the ocean brand. The ship was impeccably clean with a comforting decor. Desired outcome: We found the Orion to be a delightful experience. We did the Australia/New Zealand itinerary. Why are they doing this>. Ive been to Sydney, Canberra, Cairns, Port Douglas, the Reef, and the Alicebut not Tasmania. Obviously, we cannot go on the trip. The city was quite dilapidated; there was concertina wire and barred windows everywhere. River and small ship ocean cruises. Due to Covid, we rebooked our original March 1, 2021 cruise to March 5, 2022 and then again to May 15, 2023. Once on the ship, all the staff were friendly and willing to help. See you there! Helpful . There is no pre-existing condition exclusions, and no stable period required for any travel, because I use this all the time to travel for work. My Viking Journey. The service was warm, friendly and genuine. My bag is still missing and I will request (!) Does not even include The Milford Sounds. Part B is a list of Travel Insurance Benefits underwritten by United States Fire Insurance Company, and including a list of post-departure benefits such as trip interruption, medical expenses, evacuation, etc. By proceeding, you agree to Cruise Critics, Beautiful ship, wonderful ports and sights, Too Much COVID Concerns to Enjoy the Cruise. The wine glass was never empty. I told a member of staff about this and was directed to use a toilet on the top deck. 1. 1 - 10 of 30 Viking Ocean Reykjavik Cruise Reviews. Review forViking Sea to Caribbean - All. Cruise delayed because of COVID. Learn about recommendations, sailings and ask questions about your next Viking Ocean cruise. I have contacted Watcdog BBC who are interested. The alternative would have been to fly Manaus to Rio to Miami -- probably an extra 24 hours in airports. For the most part we were very pleased with our cruise. We are cancelling our river cruise due to viking's heavy handed covid vaccine requirement. A Viking Expedition ship sails in Antarctica. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. . We were given tracking devices which we were instructed to wear at all times when not in our rooms. I expect to see future World Cruises with different itineraries. This is apparently the case with or without purchasing the CFAR option. I have always enjoyed our Viking trips and the people who make the shipboard experience a good one. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. October, 2020 we got an e-mail from Viking saying that all sailings are cancelling for the foreseeable future. The staff were all very good and quite helpful, BUT
However, 2 of my siblings were unable to get a cabin on the trip with our group cuz . CC Help Jenn Just realized that the cruise booked was from Antwerp to Amsterdam. It would seem to be a reasonable and simple request. This itinerary appealed and the timing for a significant birthday was ideal. Both cover the West coast of Australia, plus Perth to Sydney. It seemed cold and far from nautical. Only Viking can make the appropriate reservation. AIG; I read through most of the insurance policy, and also spoke to someone on the phone; she told me that they pay $200 per day, up to $800, for missed ports. Second was the itinerary. I totally agree with you on this. Search Close. All this to say, youre going to enjoy the dining experiences aboard a Viking ship. The Osso Bucco is fabulous. sound like it would cover a day or two if they shlep the passengers onto a bus for a day, then put them back on another ship upriver. Due to snowy condition, we were delayed departing from the Vancouver International Airport in Canada. Posted 6 hours ago. Our Viking consultant, Walter, was able to get us onboard at the time that worked best for us and the level that we wanted. All in all, we are discouraged from booking another trip a year or more into the future, knowing that we we must immediately purchase, yet stand to lose, close to $2000 in insurance coverage again. Review for Viking Jupiter to Norwegian Fjords. Its infuriating and disrespectful. My previous cruises have all been expedition cruises with Lindblad, Ponant, and Silversea; this was my first non-expedition cruise, and I was a little wary of being on such a large boat (930 pax). Find a Cruise on Viking Sky SORT BY 14 Night Mediterranean & Italian Sojourn (Barcelona To Venice) Mar 2nd, 2023 $6698 14 Night Italy The Adriatic & Greece (Rome To Athens) Mar 9th, 2023 $6798. We have or by the end of the year, done most of what Viking has to offer. Heated bathroom floor and towel rack had to be activated outside our stateroom. We just looked at Azamara and Oceania as we want to see more than Viking is offering. 19952023, The Independent Traveler, Inc. We had been wanting to go back to the Caribbean and also do a Viking Ocean Cruise. Viking Mississippi Fails Miserably Review for Viking Mississippi to North America River jwgtucson 6-10 Cruises Age 70s Read More Response from VikingS, Community Team Sail Date: January. Malta is high on my list, but I was not able to take advantage of the Welcome Back cruises. We finally made it in 2022. My wife and I went onto a Viking cruise in November 2022 for about 10 days. Not a "serious complaint" . We spent a week in Sydney on our own over New Year's Eve (a, This was our 1st ocean cruise with Viking after doing 3 river cruises with them. It was never clear why there was initial confusion about this. Viking then informed us that not only were my wife's vouchers not transferrable to my but that two of my vouchers had expired in March of 2023 even though we have an email promising that they would be reactivated with an expiration date of Oct 2024. (f) Cruise Diversion theInsuredscruise does not stop at a scheduled port of call due toInclement Weather, aTerrorist Incident, a medical incident involving another passenger on the ship, or aNatural Disaster; (g) River Cruise Diversion theInsuredsriver cruise is unable to sail due to insufficient or excess water levels, and theTravel Supplierprovides only land-based alternative accommodations; Now that I've read section G again, it sounds like they cover the entire cruise if they are unable to sail; thisdoesn'tsound like it would cover a day or two if they shlep the passengers onto a bus for a day, then put them back on another ship upriver. A wonderful way to visit Carribean islands. I thought that Viking was reputable, so I put too much faith in them. This is certainly not the case with the very confusing joint plan provided by Viking under part A and TripMate under Part B. Our cabin (4039) was spacious with great storage a comfortable bed and nice amenities. What about: Africa, other Asia routes, Emirates, Indian Ocean Islands, South Africa trans-oceanic (Cape Town to Buenos Aires with St. Helena). Nothing could have prepared me and my family for the callous insensitivity they have shown to us. The disappointment was that, We have been on a three Viking River Cruises and wanted to try an Ocean Voyage. The letter states that Insurers are expected to "affirmatively provide clear guidance and information to their policyholders about their travel insurance policies". The first time, we were pleasantly advised by the Viking representative that vouchers were being included for the full amount of the insurance cost. Thanks for the recommendation! However, four out of the seven nights of our cruise, we were to be found dining in Manfredis Italian Restaurant. Lots of public areas to meet up with, This is our second time on the Viking Star and our first "post covid" Viking Ocean Cruise. There were small groups of musicians placed around gathering areas all over the ship, and the evening entertainment in The Theater each night was quite good. The food was quite good. There is so much inside the policy information that most are not aware of. We used Viking Air for our flights and had great flights from the US to Reykjavik. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Login. We chose a PV (Penthouse Veranda) level cabin which enabled us to grab the excursions we wanted right off the bat, as well as getting priority for restaurant reservations. This also had the water turned off and was unable to flush. Does this happen very often in summer months (we're going in July 2024)? Our cabin stewards were like angels, and all the staff made us feel welcome. Because we were given a voucher, we can not get out money back. Actually, the food was part of the adventure. Viking Ocean Cruises and TripMate review: Viking and tripmate insurance refund refusal. Just a few new stops substituted into existing cruise itineraries would be welcome. Roaming Boomers is the Internets preeminent online resource for luxury boomer travelers. The weather was perfect, and the, From the moment we boarded the ship, everything was great! We will be again canceling our trip. Also lost out on the cruise vouchers. Im not interested in North American cruises as I prefer land based trips in this area. Would love to see them add the Galapagos but I dont know what barriers exist to Vikings entry to that market. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. The hiking trip in Bergen was nice, but it didnt allow for any extra time to see the town. It was exactly what we were looking for. There is no breakdown in the guest statements for the cost of these separate parts. Happy Happy Joy Joy. In the World Cafe, signs did not always match the food. On February 1, the shore excursion booking system opened up for the ocean segment of my trip. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. It was around Greece and Turkey. Insurance companies are slick. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Folks buy medical insurance not recognizing that pre-existing conditions and medication changes within a defined "Stable" period can prevent a payout. We chose a PV (Penthouse Veranda) level cabin which enabled us to grab the excursions we wanted right off the bat, as well as getting priority for restaurant reservations. Read More. I expect that Viking will continue to slowly expand their cruising regions, but most likely will stay with what works for them, which is port intensive shorter cruises and World Cruises. Expand. We welcome luxury travelers of all ages! We appreciate you sharing your experience, Trevor, although we regret to hear of your disappointment. We had never sailed on Viking before. CC Help Jenn Viking ship can dock right downtown Hamilton. The cruise line's nine identical. It's been years since my husband & I have cruised in the Caribbean. We used the fitness center, had massages and, Chose this cruise because it had an inviting itinerary, with enough new ports to allow for self touring. The food in the buffet was underwhelming, and. Another. Menu. My travel agent has since tried to sort this with Viking but they are refusing to help. Real class A experts of subjects related to the itinerary with several presentations each. Many passengers were distressed by the lack of fresh water. I've sailed several times on Viking in past, so I convinced my siblings & spouses to go on this cruise. I was told Viking doesnt own the hotel and the hotel will not let me make a change since Viking handled the booking. They tried Hawaii but island was not ready for cruise ships. This was by far one of the best cruises I have . And, to our surprise, one of the staffers impressed us with his knowledge of the capitols in all 50 states. We paid for the trip and had trip insurance. While on board Viking Ocean, the ship is the best. To break up the long Jan/Feb months we decided to see some new islands. Carol and her friend watched a movie one afternoon in the cinema. 19952023, The Independent Traveler, Inc. Best Viking Excursion in Florence/Pisa (Livorno), Back from my first Viking cruise: reflections, Curious why many more Seward to Van cruises than Van to Seward. We arrived early in the morning so Viking picked us up and took us to a conference hall for breakfast and to wait until we could board our ship. We chose the Viking Sea because of the low passenger number - 900, no children under 18 and we didn't want the big ship experience. Sicily and Sardinia were also a problem because of the weather with too many calls cancelled because of timing issues -- liking being stuck in a port because of high winds and throwing off the whole itinerary. We did so, and TripMate promptly denied the claim. Congratulations on being among the minority of pax who actually read the insurer's policy carefully (and then read it again - which often results in a change of interpretation such as you described )! While some new destinations would be nice, it is not a serious happening. Your kind words about our onboard staff, are truly a testament to their dedication to your comfort. Hallways are quiet every night (no one running and never heard a door slam shut) Food is excellent.. no surcharges for specialty restaurants. Your email address will not be published. Most of the food was good. Most people on the ship disagreed. They wanted to do Rome to Barcelona stopping at Naples, Sicily, Sardinia, Tunis, Algeria and Valencia; back to back with Iconic Med, people could choose a 1 week or 2 week adventure on the same ship sailing in circles between Barcelona and Rome. Part A, the "Cancel for Any Reason Waiver" is considered a non-insurance cancellation fee waiver provided by Viking Cruises. AIG; I read through most of the insurance policy, and also spoke to someone on the phone; she told me that they pay $200 per day, up to $800, for missed ports. Feb 27, 2023 10:52 pm EST. I thoroughly enjoyed the bars, bartenders, and servers in those areas. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Viking River Cruises. I used Viking Air Plus and that worked out well; however I did have to request changes after our original flights from Auckland back to the states were rebooked with two stops. Once on the ship, all the staff were friendly and willing to help. Review of Viking Ocean Cruises. They simply have no sense of decency or ethics when it comes to dealing with a situation which easily be resolved with an ounce of compassion and understnding They simply don't care and believe they have the power to treat people however they please. Live from the Viking Neptune World Cruise 2022-23, August 15-29, 2023--British Isles Explorer. Viking just gives a token gesture to Australia and New Zealand . 2-5 Cruises Age 60s. I took a Viking Ocean cruise Viking Homelands and Fjords in April 2022. How often does a port get skipped on the British Isles Explorer? I think the title of this thread is misleading. Perhaps with strong demand coming out of the pandemic and the additional ships, that destinations will expand. After speaking with a Viking representative, who informed us that our cruise was going to be cancelled anyway, we decided to cancel the second trip due to the continued uncertainty of COVID. Viking Ocean states that they are the "thinking person's cruise ." Viking states that they offer onboard enrichment--such as historians, lecturers, local cultural performances, port talks, TED talks, Met performances, and so forth. The pools were well maintained and temps were comfortable. Or adding new ports in the Med to their line up. The pools were well maintained and temps were comfortable. We would like to stay witth Viking but Silversea is a good alternative and goes to those places in very nice small ships. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. 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