However, despite buying the ticket via Trainline, costing him 7.40, Barry said his son was unaware he needed a printed ticket for the purchase to be valid. Trainline won't issue a refund because he used the ticket to come back, which he was able to use in the e-format. Under the railway byelaws, we can refuse to take any animal. Need a bit of information ahead of your next trip? Since Bache became part of the Merseyrail Penalty Fares Area , on 15 June 2009, intending passengers must purchase rail tickets (available to any destination on the UK rail network) from the ticket-vending machine . Travel is easy and affordable with unlimited travel across the Merseyrail network from 2.25returns or just 5.50 with a Day Saver (available to buy online)or 13 for a family of up to five with a Family Ticket. "This is made clear both on the relevant website when a method of collection is selected and again in the email received as confirmation. Use this tool to build your own journey or choose from an exciting range of specially selected tours. Timetable Tickets External Links www.merseyrail.org. From Wikipedia the free encyclopedia Chester to Liverpool has become the major rail link, allowing commuters in the south of the region quick access into the city. Station Location & Directions. Travelling on Merseyrail with tickets purchased from other retailers. Travelling with Merseyrail? Green Lane railway station. It's never been more important to stay in touch with the news, so subscribe now to the Liverpool Echo newsletter. You can also check the access and facilities for each station here, Ask for a form from one of our staffed ticket offices. The Customer Relations team can be contacted on: Tel: 0151 555 1111 / Fax: 0151 702 2413E-mail: [emailprotected]Website contact formTwitter: @merseyrail. Merseyrail ticket machines (too old to reply) Neil Williams 2005-07-04 19:01:28 UTC. Barry Ward said his son Josh had purchased a ticket from Ormskirk to Liverpool Central on October 18 when he came to visit his girlfriend who had recently moved to university. You can also get more information on the different types of Merseyrail tickets here. We will then contact you directly to confirm the arrangements. If you're after cheap Merseyrail train tickets, look no further. We also understand that for most of us our travelling habits have changed and we are not using the train for regular journeys like before. "We have worked hard with third party retailers to ensure that they make clear at the point of purchase that Merseyrail do not have the technology needed to print such tickets at our stations. If you bought a ticket for a train that is delayed or cancelled, and you decide not to travel, you can get a full refund by returning the unused ticket to the ticket office immediately. You will find a list of facilities and station information on each page. [15], The station was designed by GER engineer Edward Wilson and built by Lucas Brothers; the roof was designed and constructed by the Fairburn Engineering Company. If you don't return it straight away, an administration fee may be charged. Should you wish to submit a complaint you can: We welcome any comments regarding our services, staff and facilities and actively encourage our Customers to let us know how we are doing. Win a Family Ticket to Southport Pleasureland! Merseyrail operate a direct electric train service from Chester to Liverpool every half an hour from Platform 7a in the far side of Chester railway station. Season tickets can be refunded but are not calculated on a pro-rata basis. Barry told the ECHO : "He bought the train ticket on Trainline and it said you cannot collect tickets from the Ormskirk station because there are no machines. My train has been delayed and I cant travel, can I get a refund? Be quick though, as they sell out on busier routes. Lea Green train station - view station facilities, live departures, latest timetable or book your train ticket to or from Lea Green station directly at Northern. And why not plan ahead by checking outourMerseyrail train timespage? If you have the evidence you've bought it then that should be good enough. At most train stations you'll find ticket machines to buy or collect tickets, as well as customer help points if you need a helping hand. Ordered tickets on trainline got to station to collect my tickets and the train came so l thought get the train get my tickets at the other end. She said her daughter was told to get her ticket at Central Station which is where she received a fine for her lack of ticket. Yes, Merseyrail Flexi-Tickets are available for adult and child fares. - Timetable information is availablehere. Platform 1 (for Liverpool-bound trains) has a payphone, vending machine, and a waiting room. The station is staffed 15 minutes before the first service and 15 minutes after the last service. Any refund must be paid out in the same way the ticket was paid for. (Currently available in the UK app only). Sue Anderson said: " Appalling! Smoking on our underground stations and on trains isstrictly prohibited and is an offence enforceable under Byelaw 3 of the Merseyrail Byelaws 2014. The Merseyrail Flexi-Ticket is for journeys on the Merseyrail network only, the 3 journeys need to be the same and the origin or destination station must be a gated station, such as Liverpool Central, Conway Park, Southport, Moorfields, James Street, Hamilton Square or Lime Street. We understand that we are all trying to adjust to the new normal. Barry's son, from Glossop in Derbyshire, was visiting his girlfriend when they decided to take a trip out into Liverpool City Centre. Lime Street main line station ticket machines "64 of the 68 stations on the Merseyrail network have staffed ticket offices from the start to end of service, so it's quick and easy to purchase your . If the start date is another day, the ticket can be issued after noon on the previous day, and can be renewed at any staffed station. B. Ticket machines No Collection of pre-purchased tickets Yes, from ticket office Smartcards Smartcards issued Yes For more information and to apply for a cycle storage fob for your station click here. From kids to elderly people, there are great discounts out there to be had. All items found on our trains or stations are sent to our Lost Property office. The service is free of charge. The station's design reflects that it is the closest station to Aintree Racecourse, where the annual Grand National horse race takes place. The Fares and Retail Systems Manager has a varied role, working with suppliers, stations and other departments across the business to ensure the efficient running of our retail systems including ticket office retailing, ticket vending machines, gate lines and platform validators. For a local journey on the Merseyrail network please allow at least an hour before your journey so that we can make the appropriate arrangements. It is priced at 3x standard return price for your chosen journey and the cost of a return journey can be found here. "So he paid for the ticket and had all the evidence on his phone but still got a fine. Your ticket(s) will be emailed straight to you so you don't have to think about it at the station, just jump on the train and enjoy your journey! Travel from United Kingdom to Austria is: Unrestricted . Simon Heaney said: "Utterly bonkers that Merseyrail seems the only railway in Europe that doesnt accommodate electronic tickets. Christmas Day -There are no trains running. You can also check the access and facilities for each station here. "He doesn't know the area. Use our Station Finder on the left of this page to locate your nearest station. Smartcard Validator: Yes. During peak times, Chester to Liverpool trains run four services every hour, giving commuters flexibility in their travel plans. // End -->,