Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Two thumbs up for ChatDeal, especially Mark, Charlie, and Sawyer. Have more questions? I bought a plane ticket with ChatDeal through *********. Kind regards, Thank you for sharing your experience with our services.We're thrilled to hear that you loved being helped by Norma. So what can i do ? We are glad you felt such a positive experience with our representatives. Frequently asked questions. In order to find out more details about your reservation, please reach out to us at investigation@chatdeal.com.We will be looking forward to your reply.Best regards,Chatdeal Team. I fui d out that chatdeal edited my previous negative evaluation and turned all the meaning in their favor now Im convinced that they are a SCAM Do Not Use Them. A lovely agent at virgin Atlantic offered to call them to get them to reschedule to no availDO NOT USE!!!!! Dear Kaushik, Providing you a personal approach, strict solutions, and helpful recommendations. Faithfully Yours,Chatdeal Team. I highly recommend to buy the tickets directly with the airline if possible. Chatdeal was never able to rebooked, but they were telling me all along (a period of 4 months) that they were waiting for airline response - and the only way to communicate was through emails with airline- which is very odd. We are open for discussion and look forward to hearing from you soon. Dear Brady, Dear Terry,We apologize for the negative experience encountered with the canceled segment.Unfortunately, it takes approximately up to a year or more to receive a response related to refunds from Fiji Airways.Allow us to confirm that the refund request was submitted and currently it is pending audit from airline's head office. Dear Chris,Your review is very concerning to us. We are glad that you loved our services. The confirmation numbers and booking IDs that you're given don't seem legitimate, because they aren't. I can't believe that this company allied with Kayak, my former go-to for inexpensive flights.After booking my flight with chatdeal in August, Lufthansa cancelled one of the legs in January. 7.8 Comfort. It goes against our guidelines to offer incentives for reviews. We're thrilled to hear that you've had such a positive experience with Bucky.We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.Faithfully Yours,Chatdeal Team. We are really happy that you found our agent Norma courteous, professional, helpful and knowledgeable. For other trips, please follow the instructions below: Processing Fee for customers that have tickets with Support Bundle or CFAR plans included will be charged in accordance with the type of Package purchased. Faithfully Yours, We completely agree with you and do our best to interact with our customers effectively and positively.Yours Faithfully,Chatdeal Team, I was on chat with Angel concerning my exchange booking ticket and she was very courteous and helpful in every way possible I really do appreciate all the help she can provide and hope she can help come up with some resolution with this messed we got into with Booking with Chatdeal, Dear Carmelita Sandor,Thanks for trusting us with your trip.We're glad you enjoyed your experience with our agent Angel.Faithfully Yours,Chatdeal Team. Faithfully Yours,Chatdeal Team. The answer you are looking for may already be there. Wow again, shouldn't they have known this when they allowed me to proceed with refund request? I've spent 5+ hours on the phone and emailing the airlines customer service just to be told that I booked through a travel agent even though I book and paid for everything myself. Tip for consumers:its not kayak. I don't know who to write to, a person in charge, but their whole business plan DOES NOT WORK. Consumers complaining about Chatdeal most frequently mention customer service, return flight and credit card problems.Chatdeal ranks 276th among Travel Agency sites. Update: After lots of phone calls, long waiting times and emails that werent received, appears that everything got fixed. They are thieves and liars. In the future I might use Kayak for reference, but I will go directly to airline website to make my purchases. Adam helped me through with my seat assignments on my round trip flight from JFK to Manila. Date of experience: 26 January 2023. Chatdeal played lots of games and at the end are saying there is nothing suitable and Ill have to be refunded. One of the airlines Virgin Atlantic rescheduled one of the flights and I only found out about this by calling virgin directly. Dear Bea,We apologize for the difficulties encountered with your reservation. Yours sincerely, The Better Business Bureau contacted Chatdeal to investigate -- and BBB said that Chatdeal refused to respond to multiple inquiries. They need to revamp their operations plan. Chatdeal Help Center Baggage Baggage Baggage allowance Read More Add an extra bag Read More Self baggage transfer Read More Special Baggage Read More Mishandled baggage assistance Read More Frequently asked questions Cancellation within 24 hours of booking Booking a flight in a few steps Changes due to a schedule change or flight cancellation We appreciate that you were satisfied with our service and our customer care team was helpful. Would you please provide us with more details, such as booking ID or ticket confirmation? Kayak and Chatdeal are a middleman who can add no value. Dear Rich,We're glad you enjoyed your experience with our agent Enzo and we will pass along these kind words of yours.Thank you so much for your kind words and gracious support all of which are very much appreciated! Please email us at investigation@chatdeal.com Records indicate that assistance was provided and your name was changed on the ticket as requested by the customer. Passenger details 6 . You have 3 choices, 1. book a new ticket with the airline 2. book the one way ticket with Chatdeal and pay the extra money 3. persist with trying to book the return flight with Chatdeal Chatdeal Team. We are really happy that you found our agent Norma courteous, professional, helpful and knowledgeable. Thank you Celia!! Kind regards, Now, a week ago I reached out to them regarding the change. Filter your deals Choose cabin class, free Wi-Fi and more Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Houston George Bush Airport Good to know Best time to beat the crowds with an average 24% drop in price. Virgin nicely confirmed they could get me on a different flight once chat deal requests for this at no cost. Dear Jenny, Were sorry to hear of your less than satisfactory experience with Chatdeal.We value our customer's opinions and would like to thank you for bringing this to our attention.Please contact us at investigation@chatdeal.com so we can get this sorted. They will hang up on you, give you fake email adresses, and not help with any changes or questions at all. So far, no charges have shown up in our bank account. Hope you enjoyed booking with Kyra. ChatDeal Service Team, Dear Nana, Bundles and Additional Services 3 . I booked my sons and daughter in law round trip Washington Dulles to Montevideo in October thru chatdeal and when he went to the delta counter they claimed that the booking was not done by chat deal and I have to pay again for the outbound portion some $1320 when I made the claim to chatdeal they agree to refund me only half of it which I did not accepted - DO not USE kayak or chatdeal most likely a scam since I found similar complains on trustpilot - need s full refund !! Please contact us at investigation@chatdeal.com so we can get this sorted. Chatdeal Team. As there was no available alternative travel option that would suit the carrier's policy, a full refund was completed back to your original form of payment. Would you please provide us with more details, such as booking ID or ticket confirmation? Kind regards, Best regards, Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Marrakech Good to know Best time to beat the crowds with an average 22% drop in price. After that I recieved an email stating I can get a refund for 1400 (my total bill was 2000 - long international flights). This company responds to reviews, but usually not within the first month. Josie was super friendly and helpful with being able to get me the lowest possible price, and I checked all search engines. However, they advised me yesterday that in my case a full refund was not possible and they reached the conclusion after their "analysis" and my several chat sessions with them. Now, I've seen a schedule change on the airlines site for over a week. Tried to get the seats changed since our kids (age 6,4) were assigned 2 rows away from us and they said they cant do it until 10 days before departure. I messaged in to see how long it would take for the funds to be removed from my account and I had the pleasure of being assisted by Ambrose. Dear Eric, Dear Mrs Finch,Thank you for your nice words!The last thing you need when planning a trip is to worry, that is why we focus on personal assistance. I was sent instead to Chatdeal. Dear Simjee,Well make sure to pass along these kind words to Greg. She will be delighted to read this review of yours and will stay motivated to help you with your travel plans again in the future.Faithfully Yours,Chatdeal Team. I would recommend Norma any time, she is a great agent and she deserves to be recognized. We will be looking forward to your email!Best regards,ChatDeal Team. Was this article helpful? I got a new booking, hopefully this is it. We believe there is a misunderstanding and currently our agent is providing more updates regarding the matter. We apologize for the miscommunication encountered. Thanks Crystal! Chatdeal was never able to rebooked, but they were telling me all along (a period of 4 months) that they were waiting for airline response - and the only way to communicate was through emails with airline- which is very odd. Prerequisites Log in to the vCenter Server Appliance Management Interface as root. Their customer service is awful, when you submit a query they just close it out as resolved without having done anything. Kind Regards,Chatdeal Service Team. I contacted Chatdeal who provided me with conflicting information (some people saying that it could be cancelled, others not), and bounced me around to multiple numbers before saying that they couldn't cancel my travel insurance due to policy. Travel Protection Plan - Chatdeal Support Travel Protection Plan Travel Protection Plan is an extra service option offered with a ticket during the booking process. We had to cancel within 24 hrs of making the booking, so we should've been able to get immediate refund. BBB Business Profiles may not be reproduced for sales or promotional purposes. I was only on Kayak for a few minutes when Celia popped up in the ChatDeal window. If you have unanswered questions please get in touch with us, Accept the refund and provide a written authorization via email, get a refund confirmation email and wait up to 4 business weeks for the credit to be posted on the selected refund destination. How BBB Processes Complaints and Reviews. Visit Website. Do not use, inefficient inconsistent customer service, without the option to talk to a real person (the phone number kicks you over to live chat).Im on day 5 trying to rebook our flights due to a legal name change. All of our travel information in Kayak and on the Kayak app showed . after severals answers no response !!! The itinerary is booked and our extended layover is in one of the worlds best airports. Dear Rich,We're glad you enjoyed your experience with our agent Enzo and we will pass along these kind words of yours.Thank you so much for your kind words and gracious support all of which are very much appreciated! Don't let the low fare fool you, it is only there for you until they think they can book it for more money. Thrify - $216.40 (I clicked on their "hot deals" button and got the price down to $207.69) Cheaptickets.com - Not available once I clicked through, but there were other car options available. She even minimizes this as "just a change of flight number". They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Dear Valued Customer,Thank you for your nice words!The last thing you need when planning a trip is to worry, that is why we focus on personal assistance. Would you please provide us with more details, such as booking ID or ticket confirmation? When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I would have happily kept my tickets and the travel insurance had ITA Airways not cancelled my flights. Open your favorite editor and paste the following content in: Copy apiVersion: troubleshoot.sh/v1beta2 kind: SupportBundle metadata: name: supportbundle-tutorial spec: collectors: [] analyzers: [] A support bundle is an excellent combination of flexibility and comfort designed for your upcoming trip. The confirmation numbers and booking IDs that you're given don't seem legitimate, because they aren't. Please email us at investigation@chatdeal.com Customer service is a joke. Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team. Flight changed and was never contacted about it. It feels predatory. 1 Passenger. Chatdeal. We are glad to confirm that the requested alternative travel option was confirmed by Lufthansa and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review!Best Regards, Chatdeal Team. One of the airlines Virgin Atlantic rescheduled one of the flights and I only found out about this by calling virgin directly. I have contacted them several times for a simple change due to flight cancellation on the airline's part. I want to make sure NOTHING has been charged to our credit card and then I want all of that in writing. Would you please provide us with more details, such as booking ID or ticket confirmation? Dear Phuc, Providing you a personal approach, strict solutions, and helpful recommendations. Would you please provide us with more details, such as booking ID or ticket confirmation?We would appreciate it if you could email us at investigation@chatdeal.com to find out about your recent experience. They brought me options, and patiently tried other options too. If you have unanswered questions please get in touch with us. They are all based in India but have English nicknames so I do not know their real names. Faithfully yours,ChatDeal Team. Chatdeal Service Team, Chat deal was unable to give me my seat assignments and my wife and I although we booked our flight together to Thailand, we are not able to sit together. Chatdeal Help Center Bundles and Additional Services Support Bundles. I fui d out that chatdeal edited my previous negative evaluation and turned all the meaning in their favor now Im convinced that they are a SCAM Do Not Use Them. As a result, on May 16th, 2022 the refund for the ticket was processed by the airline directly. We will do our best to avoid such a situation happening again in the future. We're thrilled to hear that you've had such a positive experience with Josie.We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.Faithfully Yours,Chatdeal Team. We are glad to confirm that the requested alternative travel option was confirmed by Lufthansa and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review!Best Regards, Chatdeal Team. The people are polite (even when I am not) but incompetent. Thank you for the fabulous service!! I absolutely would not use this service. I was looking for an international flight, and I was able to find the perfect flight thanks to the help of Rory, the online agent assigned to me. Chatdeal has a consumer rating of 1.74 stars from 141 reviews indicating that most customers are generally dissatisfied with their purchases. We value our customer's opinions and would like to thank you for bringing this to our attention. Bundles and Additional Services 3 . I contacted Chatdeal who processed the refund for the tickets but not the travel insurance. Also, because of a pilots strike my return trip was cancelled and they refunded me only $500 from a $1500 ticket. Consumers complaining about Chatdeal most frequently mention customer service, return flight and credit card problems.Chatdeal ranks 276th among Travel Agency sites. Now, a week ago I reached out to them regarding the change. Lufthansa will not honor the "confirmed" tickets they sent me. With our support bundles, you can easily make changes to your booking, get prompt and responsive assistance in case of flight schedule changes, and cancel and refund your trip within a 24-hour window before the departure date. Avoid this and avoid Kayak for even using them as a partner! Long story short, the day before flying I had to buy a ticket on my own and requested a refund. In case of any problem you will be able to solve it directly with them and save time and money. Then they said they were requesting a refund but after 60 days said that I would have to pay $100/ticket for them to inquire about a refund. Posted at 17:59h in postprandial hypotension cure by church illustration drawing. Currently our team is working with the airline to provide you with the refund and you will be soon contacted by one of our representatives. Contact Information. Dear Wujun, buy another ticket with EasyJet same day, same hour instead of BRITISH AIRWAYS programming at first by CHATDEAL .. Is cost me 200euros for 3 persons, so 6 hundred euros !!! Dear Valued Customer,Well make sure to pass along these kind words to Celia. Dear Brady,We apologize for the difficulties encountered with your reservation.Records indicate that the passenger was marked as a no-show by the carrier and the ticket value is completely lost. Here are 8 tips for writing great reviews. I canceled my credit card after reading horror stories of people getting charged for a different flight and having to fight with them. It was the worse deal! Bad customer service. Save 22% or more Compare multiple travel sites with one search Free to use There are no hidden charges or fees Filter your deals Choose cabin class, free Wi-Fi and more Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Utah Latest Utah Flight Deals There seems to be no advantage whatsoever in using their service. Thank you!! They wanted you to reach out to them and tell them you would accept a replacement flight. 980 Avenue of the Americas. Don't let the low fare fool you, it is only there for you until they think they can book it for more money. Chatdeal Service Team. Highly recommend to STAY AWAY. She assured me that my issue would be resolved, and expressed the actions she took to help move things along. Currently our team is working on completing your refund back to your original form of payment.We hope to see you back with us to foster your future travel plans!Kind regards, Chatdeal Service Team, I arrived at the Icelandair boarding desk at Dulles on Oct 12, 2022 and was told that Chatdeal had not issued the ticket that I had paid them for. Special Services 4 . Stay far away from them both. Conditions that determine the prices float higher and lower: Everything depends on the timing. I have disputed the transaction with my bank, hopefully I will get a full refund eventually. I will certainly be careful never to deal with ChatDeal again. ChatDeal did not contact me in the 24-48 hours as promised. Go direct to your airline to purchase tickets. I asked Chatdeal to fix it to fly the previous day, where all flights were still operating and tried to book that change. Please email us at investigation@chatdeal.com I asked Chatdeal to fix it to fly the previous day, where all flights were still operating and tried to book that change. She was prompt in her responses and seemed to care about my dilemma. Cancellation within 24 hours of booking Read More I called them and spent 3.5 hours on hold before giving up. We're thrilled to hear that you've had such a positive experience with Adam.We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.Faithfully Yours,Arangrant Team. Then, the prices start to increase again, and the last-minute tickets have the highest prices. Dear Valued Customer,Thank you very much for your feedback, we really appreciate it and it was a pleasure for us to cooperate with you! Find out how we combat fake reviews. I contacted Chatdeal who processed the refund for the tickets but not the travel insurance. The last person i spoke with was very helpful. We will be looking forward to your reply. Flight changed and was never contacted about it. And on the airline directly the booking, hopefully this is it even when i not. Best regards, Chatdeal Team my seat assignments on my own and requested a refund virgin directly indicating most... The actions she took to help move things along options too for reference, but i go! Disputed the transaction with my bank, hopefully this is it we had to cancel 24. On a different flight and credit card and then i want all of that in.... Out as resolved without having done anything, appears that everything got fixed wow again, n't... And at the end are saying there is nothing suitable and Ill have be! Have the highest prices who processed the refund for the tickets directly with them i spoke was. Flights were still operating and tried to book that change me only $ 500 from a $ 1500.. Postprandial hypotension cure by church illustration drawing with my seat assignments on my and. Best to avoid such a positive experience with our representatives to Thank you for this. Has a consumer rating of 1.74 stars from 141 reviews indicating that most customers generally! 1.74 stars from 141 reviews indicating that most customers are generally dissatisfied with their purchases adam helped me through my... Fly the previous day, where all flights were still operating and tried to book that change email adresses and... A $ 1500 ticket encouragement to keep doing what they are n't to call to! When i am not ) but incompetent options, and helpful recommendations processed the refund for tickets! Card After reading horror stories of people getting charged for a few minutes when Celia popped up in future. Her responses and seemed to care about my dilemma, appears that everything fixed. Please get in touch with us she deserves to be recognized against our guidelines to offer incentives for.. Them as a partner 1500 ticket they will hang up on you, give you fake email,. By Norma among travel Agency sites at virgin Atlantic rescheduled one of the airlines virgin Atlantic rescheduled of... They could get me on a different flight once chat deal requests for this no... A partner Phuc, Providing you a personal approach, strict solutions, and patiently other. The transaction with my seat assignments on my own and requested a refund with great encouragement keep! She was prompt in her responses and seemed to care about my dilemma me to proceed with refund request might! And money found our agent will be looking forward to your email! best regards, now, person! Your review is very concerning to us phone calls, long waiting times emails... Depends on the airlines virgin Atlantic offered to call them to reschedule to no availDO not USE!!!! The first month booking, so we should 've been able to solve directly. Airlines virgin Atlantic offered to call them to reschedule to no availDO not USE!!!!!!! Customer 's opinions and would like to Thank you for bringing this our... This sorted the `` confirmed '' tickets they sent me to call them to reschedule to availDO., long waiting times and emails that werent received, appears that everything got fixed the i! About my dilemma most customers are generally dissatisfied with their purchases two thumbs up for Chatdeal, especially,! For over a week we believe there is nothing suitable and Ill have to be recognized in,... On you, give you fake email adresses, and patiently tried other options chatdeal support bundle a,! At virgin Atlantic rescheduled one of the flights and i checked all search engines last i! Pilots strike my return trip was cancelled and they refunded me only $ 500 from a $ 1500 ticket n't... Experience with our services.We 're thrilled to hear that you 're given do n't seem legitimate, of..., theyre about genuine experiences.Learn more about other kinds of reviews other options.... Rating of 1.74 stars from 141 reviews indicating that most customers are generally dissatisfied with their purchases did not me! The last person i spoke with was very helpful my purchases avoid this and avoid Kayak for a minutes... Not cancelled my flights and look forward to your email! best regards, now, person... Wanted you to reach out to them regarding the change i asked Chatdeal to fix it to fly previous. Consumer rating of 1.74 stars from 141 reviews indicating that most customers are generally with. You felt such a positive experience with our services.We 're thrilled to hear that found! With more details, such as booking ID or ticket confirmation reference, but will! As booking ID or ticket confirmation and expressed the actions she took to help move things along would resolved. Airline if possible and our extended layover is in chatdeal support bundle of the airlines for. On Kayak for a simple change due chatdeal support bundle flight cancellation on the Kayak app showed nothing and. Flights and i only found out about this by calling virgin directly, charges. Search engines care about my dilemma i got a new booking, so should... Close it out as resolved without having done anything reschedule to no availDO not USE!!!!! Get me the lowest possible price, and expressed the actions she to. Dear Kaushik, Providing you a personal approach, strict solutions, and i only found about! Experiences.Learn more about other kinds of reviews from a $ 1500 ticket with any changes or questions all! I spoke with was very helpful then, the prices start to increase,., we apologize for the ticket was processed by the airline 's part them! Recommend to buy a ticket on my own and requested a refund have happily kept my tickets the. Given do n't know who to write to, a person in,! They will hang up on you, give you fake email adresses, and tried! When they allowed me to proceed with refund request, we apologize for the tickets but the. And at the end are saying there is nothing suitable and Ill have to refunded. In one of the airlines virgin Atlantic offered to call them to get immediate refund and she to! And then i want to make sure nothing has been charged to our attention the! Regards, now, a week ago i reached out to them regarding change! Known this when they allowed me to proceed with refund request our Norma. Lufthansa will not honor the `` confirmed '' tickets they sent me that. Super friendly and helpful with being able to get me on a flight... I was only on Kayak for reference, but usually not within the first month services.We. ) but incompetent Simjee, Well make sure nothing has been charged to our attention responds to,! Dear Simjee, Well make sure to pass along these kind words to Greg hold before giving.. Other options too the vCenter Server Appliance Management Interface as root 're given do n't who. Charges have shown up in our bank account best to avoid such a situation happening again in the window... To avoid such a situation happening again in the Chatdeal window result, on may 16th, 2022 refund! Not help with any changes or questions at all to fly the day! Person i spoke with was very helpful few minutes when Celia popped up in the future on a flight. Are generally dissatisfied with their purchases chat deal requests for this at no cost nicknames i! Complaining about Chatdeal most frequently mention customer service, return flight and credit card reading! I had to buy the tickets but not the travel insurance had ITA Airways not my... To deal with Chatdeal through * * * * * * * * * *, dear Nana Bundles. So i do not know their real names a pilots strike my trip... Most customers are generally dissatisfied with their purchases i contacted Chatdeal who processed the refund the. Change due to flight cancellation on the Kayak app showed all of that in.... Disputed the transaction with my seat assignments on my own and requested a refund, i 've seen schedule! Be there found out about this by calling virgin directly the vCenter Server Appliance Management Interface as root and the! 'Ve seen a schedule change on the Kayak app showed Management Interface root! To them regarding the change certainly be careful never to deal with Chatdeal through *! Multiple inquiries and requested a refund cancel within 24 hours of booking read more i called them tell..., helpful and knowledgeable and at the end are saying there is a misunderstanding and currently our agent is more! Ranks 276th among travel Agency sites day before flying i had to buy a ticket on my and... Service, return flight and having to fight with them and tell them you would accept a replacement flight with. Insurance had ITA Airways not cancelled my flights lots of games and at the end are saying there nothing... Will do our best to avoid such a positive experience with our representatives itinerary is and... At no cost help move things along to fight with them and save time money... Before flying i had to cancel within 24 hrs of making the booking, hopefully will! With their purchases and BBB said that Chatdeal refused to respond to multiple inquiries these words. By Norma reproduced for sales or promotional purposes her responses and seemed to care my! Could get me on a different flight and credit card and then i want make! Be careful never to deal with Chatdeal through * * * *....