We requested Feb 2019. I am willing to be place anywhere. Airasia did not refund my money after they cancelled my flight. Its against human rights what they did. Its taking them too long to process refund. Source: support.airasia.com. 164K views, 857 likes, 35 loves, 973 comments, 534 shares, Facebook Watch Videos from airasia Super App: Since Jan 2020, 1.5 million people have received their refunds, 2.9 million people have. I have tried to communicate with your BO but it was unabe to find my booking number and was not helpful at all. Able to use credit account on Airasia flight booking. Dont use airasia ever, they are stealers!!! We ask them politely to consider but he gave us hard time. We thank all of our guests for their patience, and look forward to welcoming everyone back on board once again with our steadfast commitment to providing the best accessible, affordable and inclusive air travel in the region.. No refund money to ixigo till now. Jan. 28. You can read the full FAQ on the AirAsia X Travel voucher here. they have twice asked me for my bank details to refund me but this seems to be a stalling tactic Unlike the blanket no-refund policy of KLM, AirAsia will grant refunds on a case-by-case basis. Tap New Chat icon, then select New Contact. AirAsia Group recently raised RM336 million through a private placement exercise and received a RM300 million loan from the Sabah Development Bank. Able to use credit account on Airasia flight booking, Carry on baggage cant be computed as combine weight for 3 passengers. I already used your app to convey this concern but it is really disappointing because I havent heard timely feedback from your management support for resolution. The hefty compensation paid out to airline co-founders Tony Fernandez and Kamarudin Maranun, who took home close to 30 million ringgit ($6.8m) combined last year, has also raised eyebrows. The customer service rep can only log your concern internally. As we could not make this additional payment, being in a remote location, we were forced to make fresh booking and payment through our external contact. Answer You will get a refund confirmation email within 48 hours and it will be reflected in your bank account 7-14 working days. If yes po, may binawas po bang cancellation fee and is the surcharge also refundable? We had notified them that she could not negotiate stairs. In particular, some have questioned why it is so difficult to reach customer service to request a refund, even for flights booked since the lifting of pandemic restrictions. they dont intend to refund thats why its hard to contact them . I want to sue AIR ASIA because they are not refunding mine and keep offering credit services. What should I do? Desired outcome: From 1st March, AirAsia still offers Penang to Kuching flights with a . Air Asia had endured the impact from the high and increasing fuel costs for these years. And so i requested for a refund. I bought an Air Asia flight ticket directly on the Air Asia web. I DONT WANT TO FLY WITH THEM EVER AGAIN. I havent received my refund yet. Eligible lang sa Refund/Credit Account or Rebooking ang mga may Travel Date na March 23 onwards. its sad to hear about that. I have been trying to contact AirAsia for support and assistance on my booking. Betak decided against accepting the offer due to uncertainty over when restrictions would be lifted and concerns about catching COVID-19. However, in 2020, the revenue of Air Asia Berhad has decreased terribly due to the Covid-19 pandemic. The Poor Traveler is managed by WanderGeneration, Inc.Email us: yoshke@thepoortraveler.net. I need a confirmation email of my cancellation request. May I ask if you took your case further with legal action and if so was it successful? Airasia, you have no right to hold customers money. Now AirAsia don't have a call center or a number you can dial and speak to a human. PETALING JAYA: AirAsia has announced it will refund customers affected by flight delays. Updated: 09 Apr 2021, 04:04 PM IST Rhik Kundu All refunds have been processed to the original. 29 2565 AirAsia Aviation Group Limited (AAAGL) (Refund) -19 2 . im trying the live chat and its not connecting also no customer service to call. You rebook your flight wihout additional charges. I have tried utilizing their virtual assistant and even had to comment on their social media post to get attention but to no avail. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Please kindly refund the full return fares against Air Asia booking reference Y2H4SG at your earliest convenience. With the resumption of domestic flights and reopening of borders in most of our key markets, we are very pleased to note that 88% of credit accounts that we issued have been utilised, signifying a strong appetite and confidence for air travel amongst the public. they keep saying that the flight is still operating and cannot be refunded. Is this your company? Dear Sir or Madam - on 21st October, 2019 my wife and I booked and reserved return flights with Air Asia from MNL to MPH. REFUND OF THE PAYMENT MADE FOR THE ABOLRTED FLIGHT. Some AirAsia passengers, including from overseas, asked why Loke had not taken the opportunity to address the issue of flight delays, cancellations and problems with refunds reported since 2020. This website is owned and operated by AirAsia Berhad (284669-W) (AirAsia). So if you need to cancel your ticket now, change its date or get a refund, the fastest path is to talk to the AirAsia AVA chatbot. Hope this helps us all. This is unquestionably a quicker option than waiting in line at a call center. Papahirapan nya tayo for the refund no matter what . Rohana Betak, 60, said she requested a refund of 4,000 Malaysian ringgit ($911) after the airline cancelled her flights between Senai and Kota Kinabalu, the capital of Sabah state, following the introduction of a nationwide lockdown in March 2020. KUALA LUMPUR, Nov 25 Financially crippled budget airline AirAsia X Bhd (AAX) sought to explain why it cannot give refunds in cash to passengers who are also listed as "creditors" in its debt restructuring scheme. Desired outcome: Flight cancelled on above PNR during July/Sep 2022 and refund request progressed. In 2001, the airline which was heavily indebted was purchased by Tony Fernandes's company Tune Air Sdn Bhd. All applicable laws apply and will be enforced. Please kindly refund the full return fares against Air Asia booking reference Y2H4SG at your earliest convenience. Not resolved. I asked them how many months will it take before they credit the refund in my account. On November 20th 2022 we had requested wheelchair assistance with Air Asia flight reference DY7U3R from KL to Bangkok (BKK) on arrival there was no assistance my wife had to climb down stairs in pain to join the Bus. So, nganga na lang? This includes you as our guests and your current refund case, credit account application or upcoming flight following the recent company announcement made or to be made by AirAsia X Berhad (D7). It is our intention that once the restructuring scheme is approved and we are back to business as usual, the airline will be in a position to extend travel credits to our guests. Even if the airline didnt cancel the flight, even if its a voluntary refundthose airlines allow them to refund. 6 months and still no refund. My understanding is that you should contact your credit card company. Oh My GOd Airasia Been waiting for refund for 4 months already still u havent given back my money is airasia a scam? I complained but no help whatsoever. that is our money! SEPANG, 29 March 2022 - AirAsia Aviation Group Limited (AAAGL) wishes to clarify that it has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years. In Malaysia for example, our current refund progress is only left with 0.03 percent of the refund requests we received and we are looking forward to completing the refunds exercise for all outstanding queries within the next few months, the spokesperson said, adding that the past two years had been the most challenging in the history of commercial aviation. immigration departments, tourism boards, airlines, hotels, brands). Id like to have someone to please review the performance of this guy. I am waiting for my return payment. We are now in the process of lodging a complaint with Ombudsman and we are very disappointed that an airline can treat people the way we got treated. o One (1) or more guests did not board the flight (s). They promised they Was your issue resolved? Untuk penerbangan Domestik karena ada peraturan pemerintah soal refund tiket maka semua tiket Domestik Airasia BISA DI REFUND apapun alasannya, dengan syarat sebagai berikut : 1. In the event of a 'no show' at your own volition, the refund policy for your Flight Booking is subject to the applicable fare rules and conditions of the Airline and/or any applicable governing domestic laws and we disclaim any liability arising thereof. Betak, who planned to visit the area around Mount Kinabalu, Southeast Asias highest peak, with her family in October 2021, said the airlines automated online customer service only offered her the option of travelling on different dates. 1 / 10 I am livid!!!! Under investigation It said since January last year, some 1.5 million people had received refunds while 2.9 million accepted credit accounts in exchange for money. Travel to Sabah before October 2021 was strictly limited to certain categories of travellers, including those travelling for work and those born in the state. Till today, payment is not received and refund request cancelled as well. Until the proposal is approved by the scheme creditors and sanctioned by the court, AirAsia X Berhad (D7) is unable to fly or operate business as usual and during this time, we are also not able to provide any refunds, credit accounts or move flights for guests (these being your Guest Entitlements). Passengers name: Jun Tamayo, Lorie Jane Rosales, Aricia Julienne De Peralta, Josh Ryzen Kendrick De Peralta. Its been almost 2 years that we were not able to reschedule the flight so I just want to get the money from my air asia credit account. I totally agree with you. And also I paid thru 7 eleven by cash so why the hell they are asking for a bank account?? Where is my refund airasia? For duplicate booking, you will also need to enter the booking number of the second booking. There is no contact number provided to speak to someone. it can only be used by rebooking a flight. #FOOD AirAsia Food : Singapore I filled an eform to request a refund the tax portion of our tickets. I need to know ASAP. However, I still havent received my money as of now. Hope you can help me with my problem thank you false Any update regarding your refund request? Hi! Hi Iyanna! If your request is successfully submitted, you will receive a case number at the end of the conversation with AVA which will also be sent to your email address. WHICH IS BETTER: Exchange Money or Use ATM Abroad? The airline group said it has resolved more than 90 percent of refund requests and is committed to resolving a small number of outstanding claims as soon as possible. I would like to ask if you were able to transfer your refund to your debit? Tap on the floating AVA button on the lower right corner of your screen. We . They act like theyre going to give you a refund. I was denied boarding in Vientiane on the 30th of Jan until the very last minute because one of the AirAsia staff, male with glasses, at the check in counter was unsure if unvaccinated travellers could transit in DPS. My name is Tai Chun Yip Danny (email address: [protected]@yahoo.com.hk), I just return to Hong Kong from KL by AirAsia yesterday (flight number AK138). "The problem child is AAX and while air . And I laff at those buy unlimited pass rm 499. The spokesperson added that our passengers remain our number one priority and the airline will continue to enhance our services to deliver the very best in terms of safe, affordable and reliable air travel. Thank you for answering. No compassion for passengers. Im wondering the same thing refund request submitted in March 2020; been told itll take up to 3-4 months, its been way longer. Hotel-only Booking. But before anything else, it is important to highlight that not all bookings are refundable. So frustrating. Many of the complaints have been directed towards AVA, AirAsias online chatbot, which is the only line of communication between customers and the airline for issues involving bookings or flights. Please take a moment to watch the video as Tony Fernandes addresses the refund issue. Photo: AirAsia AirAsia IATA/ICAO Code: AK/AXM Airline Type: Low-Cost Carrier Year Founded: 1993 CEO: Riad Asmat He is terrible to deal with and at this point in time I think will be late for our flight. hope you get your refund soon! Air Asia has a strict policy that needs to be adhered to. Till today, payment is not received and refund request cancelled as well. I still don't have refund. Any of these may not be reproduced on another blog/website without the author's expressed written consent. Airasia did not refund my money after they cancelled my flight. The carrier is seeking to raise between RM800 million and RM1 billion through its rights issues and another RM1 billion from bank borrowings (underwritten by Danajamin Nasional Bhd). Anong klasing airlines Yan pinapaasa Lang kami Hanggang ngayon walang nangyaring respond Sabi Nila 4month Lang makukuha na but hanggang ngayon wala parin. Mandaraya sila gusto nila itago yun mga pera suppose to refund to customers. Covid-19 pandemic began to spread in the final week of January 2020 at Malaysia and until this. Need. Please note that the time frame of AirAsia's refund process usually takes up to 30 working days . Anyways, thanks for the info. 2. Cant seem to find out how to get my refund :(. We wish to thank the millions of guests who have said they will take their refund in the form of a credit account which is the best way to help support our recovery. I purchased tickets January 2019 from Manila to Cebu and back. same here, I waited 2 months only to be informed that the information I provided doesnt match the one I input during the booking and that the case is already close. I guess those who are successful with their refund request have not bothered to show up because they didnt feel the need to seek help and read through this particular article. I booked an AirAsia flight on 11 Feb 2023, roughly around 12:40am through Expedia. This will takes time and we cant fly anywhere at the moment so we have to be patience. Like many other AirAsia X customers, we are on the same boat. AirAsia had handled over 90 per cent of refunds and it was not an issue as we had been transparent. With AirAsia, airport tax refund can only be filed within 6 months after the supposed departure date or one year from the booking date. Thanks for your comment. That means that there is no possibility to transfer it to your own credit/debit card. Any company that doesnt appreciate receiving an unauthorised loan from it customers, showing no empathy or appreciation and even appearing to show contempt towards them, will lose customer confidence once held. The 3months cover that they have emailed was not applied in their system. But seeing the horror stories here highly discourages me from proceeding! Desired outcome: Thank you. Flight from Chennai to KLIA 2 In my view, its equivalent to theft. Hello, have you actually tried mag-refund ng Korean flight voluntarily as per Korean law? AirAsia continues to lie to its customers. I booked a flight for my Lola going to Puerto Prinsesa worth P 10,694.68 for two people. If you fail to make a request within this period, you will not be able to get a refund. But they never gave the refunds. Follow us on Instagram! Unlike other countries, They apparently only have a computer-generated live chat through their website for those who are in the Philippines, to be able to request or file for a refund; but once I got in an available chat room, nobodys responding from their end. As you have Guest Entitlements towards AirAsia X Berhad (D7), you have also been included as scheme creditors and therefore entitled to participate in the restructuring exercise. FIX: Please find customer service mail-id and share your concern with attaching Ti. You may like to visit our dedicated AirAsia X Berhad (D7) support pageClick Herefor more information. As you are aware, the ongoing pandemic has impacted our business significantly and all airlines are in a similar position due to COVID-19 and must consider ways to overcome the situation. Kiwi.com Credit it's the fastest way to receive your refund.Kiwi.com Credit appears in your account within a few minutes and is ready to use to book another trip with us. Step-by-Step Guide on How to Request for Refunds on Airasia Step 1: Visit Airasia's Customer Support Page. I have the same issue but the status is still in process. Were actually contemplating whether we should request a refund (instead of crediting the amount to my AA account). When i wanted a refund, they put me on hold for 4 hours to speak to a person who promptly told me that I cant get a refund to my bank, but I'm stuck in the airasia eco system with their shitty Big account or something. My flight has cancelled during COVID-19 lockdown period, details is CCU to GAU dated on 5th April, I paid for my ticket and it did not register in the system so I tried to get my refund for my tickets. There is no way to get in touch with them to get refund. - NSTP file pic. DO NOT FLY WITH AIRASIA! Now as we are flying again in all of our key markets, we can fast track any outstanding requests as soon as possible. never again. PLS MY AIR TICKETS 18 MARCH DELHI TO KUALAMPUR AIR ASIA FLIGHTS D7183 PNR NO DRUM4Y PLS CANCAL & REFANDS Desired outcome: Hi, I booked a flight for my dad using a credit card, 1 week after, the flight was canceled for some reason. Earlier this month, AirAsia X had announced that it will be going through a restructuring process [] after being hit hard by the COVID-19 pandemic which has severely restricted air travels throughout the world. So sad. I want my 5 luggage tomorrow morning in KLIA2 airport. Airasia did not refund my money after they cancelled my flight. Across all airlines in AAAGL, we have provided a cash refund or credit shell to over three million bookings to date. You cannot just up and suggest the cancellation of flight tickets. Your email address will not be published. It has been declared World's Leading Low-Cost Airline 2014 two years in a row. You clearly have not gone through this process yourself. To make it sure i put my self as emergency contact person. Download. About three weeks ago, AirAsia sent an email saying they were cancelling the flights and she could either get a refund or a travel credit. Good luck to them. The current primary support channel for AirAsia is the AVA Live Chat. We can't be held responsible for any untoward incident due to participation in this site. not to mention the phone helplineLolno one works for the service departmentseriously. should not pay AA / or reclaim the money from them. I waited morethan 15 minutes to chat with a human who kay ubderstand what i am saying because that AVA thing does not accept any explaination and its very frustrating and traumatic.. Bisher von 2 Kunden gesehen. Airasia cancelled our flight bec of Covid19 and told us they would refund us within 5 months, i understand that there are many requests, but 2 yrs is too much. Thank you. He shared with The Edge AirAsia's funding plans, which include loans from three banks, pending approval from Danajamin Nasional Bhd, and a rights issue. AirAsia is set to resume its scheduled domestic flights commencing with Malaysia on 29 April 2020, followed by Thailand (1 May 2020), the Philippines (1 May 2020), India (4 May 2020) and Indonesia (7 May 2020), subject to approval from the authorities. I still dont get my money back as of now. [protected]. Our guest understood that we have been supportive although there had been some noise and press making an issue out of it," he told reporters at the virtual launch of airasia Super App's new Super+ plan today. Sounds easy,in reality bullshit,try getting your money. They probably never wanted to actually refund it. Yosh has won 3 Philippine Blog Awards and a Palanca Award . Much appreciated! Fernandes was candid throughout the close-to-two-hour interview at Wisma Tune, in which he addressed concerns over funding, and his optimism over a domestic airline recovery. And it was intact and show no sign of damage untill we undress the cover. Meanwhile, the large majority of our guests across the Group have opted for a credit account which is processed immediately and valid for up to two years for booking from the date of issuance. Point : 12000 Remember to follow me at www.instagram.com/placesandfoods and www.youtube.com/placesandfoods. Hi Roger, did you get your refund already? Frustrated customers chasing AirAsia for refunds. Its been 14 months. If you've had a cancelled or delayed flight and are looking for information about a refund or AirAsia flight compensation, we are here to help. Before the flight took off she had a mental breakdown and the flight managers removed us like she committed a crime. I submitted my request last March 3,2020. But Fernandes warned it would take three to four months to process a refund. Return 29th March, 2020. I always choose the original form of payment. Following the release of Capital As Annual Report 2021 last month, some social media users vented their frustrations on Fernandezs personal Instagram accounts, with one comment slamming AirAsia as the one and only airline that does not have a customer service phone number.. Ive been advised by AA that it will take 12-16 weeks (Im passed this time period). - Case id 120478040 - want to cancel and take refund of my booking d552m. AirAsia X Flight Cancellation and No Refund Issue. Pero bukod sa FB Page ng Air Asia, hindi na namin alam kung san pa ba kami pwede maglabas ng sama ng loob on how they are handling COVID19 Refunds. 26/12/22- flight to Kuala Lumpur got rescheduled to the 27/12/22 with not even 24 hours notice. Under AirAsia's current refund policy, the airline offers customers a refund, credit or a new travel date whenever a flight is cancelled or postponed. Im really disappointed, up until now my dads still in Malaysia waiting for an available flight. 1.Confirmation:P52CQM Ever since 2009, AirAsia has been consecutively named by Skytrax as World's Best Low-Cost Airline. Hi, my flight is on march 23 etd 00:30 mnl -dvo. This is illegal selling, forcing you to spend your money in their company after they cancel the flight. AirAsia X is facing severe liquidity constraints. Cindy Law Hence we requested for refund back to credit car. I am also familiar with Microsoft Office, Canva, Adobe Photoshop, iMovie, etc. Worst flight ever. KUALA LUMPUR: AirAsia has settled over 90% of passenger refunds thus far, says Capital A Bhd (formerly known as AirAsia Group Bhd) chief executive officer Tony Fernandes. After waiting 8 months for a promised refund, I cant see way forward except making a claim through my credit card company. You can check the status of your request using the "My Cases " feature accessible by logging into your airasia rewards memmber account. Hi. Check with CCco and if any problem you can tell them you will find a CCco that doesnt allow such behavior. Tama naman po lahat ng details na prinovide ko kaso nitong January 14 nag-update sila na di daw match yung booking name o route. Using live chat with AVA does not work, as well. And i must say talking to that AVA is absolutely useless . Kebijakan Refund dan Reschedule AirAsia Indonesia 2021. Were travelling with my mom who had a heart surgery. TERMS OF USE & We will update once we have new updates on the AirAsia X restructuring scheme in the future. I have applied for a refund for booking number U9VW7R which was due booked in 2020 and cancelled due to covid. My flight was cancelled by AirAsia a month ago. ticket is in progress. He has been a Board member of AirAsia X since 2012. Please refund in cash or refund by air tickets to my destination, Hi can you help Ive booked two flights one from Bangkok to Phuket 18th March and Phuket to Bangkok on the 1st April Ive made a mistake as Ive booked wrong airport the airport should be not don mueang airport is there any way I can move bookings to that airport as dont have enough time to catch flights as flying into bkk bookings are under morritt my mobile is [protected] we are in uk, Desired outcome: Excuse me fuckers, who the hell out few thousands in airline credit that gives no interest. All Rights Reserved. They announced a restructuring plan geared at facilitating an injection of fresh equity which will allow the airline to fly again. AirAsia X passengers from a number of countries have voiced disappointment over the lack of ticket refunds for flights cancelled as far back as two years ago due to the border closures brought on by the Covid-19 pandemic, coming together as part of an organisation to hold the low-cost airline accountable to its customers. For advertisements, contact me at [emailprotected]. AirAsia started operating on 18 November 1996, it pioneered low cost travelling in Asia. My trip was cancelled and I requested a refund in June 2020. Your comment is now queued for moderation! AirAsia and its subsidiary AirAsia X (AAX), both owned by Capital A Berhad, grounded thousands of flights in 2020 and 2021 after the Malaysian government shut state and international borders to curb the spread of COVID-19. 2. PHILIPPINE AIRLINES: List of Operational Flights for June 2020, CEBU PACIFIC: List of Operational Flights for JULY 2020. Credit card My account with them is just useless!! AirAsia India issues refunds for 99% of tickets cancelled in nationwide lockdown 1 min read . Hes name is Rolly. If you could help me. Enclosed herewith the photo to proved the damage luggage. I will never book any flight with them anymore. The problem here is that AA is still refusing to refund passenger fares despite not being able to offer any alternative flights except to limited destinations. Also, if you wish to go to live chat, youll be waiting forever. If you are using the AirAsia mobile application, just simply open the app, click the chat bubble, then click on "AirAsia Support - Live Chat". Travel and border restrictions have grounded all scheduled flights and there is no imminent return to normalcy. | Pelajari lebih lanjut pengalaman kerja, pendidikan, dan . 2 Euphoric_Mist_613 1 yr. ago We've taken the time to write instructions for how to solve some of the most common AirAsia customer problems. :) Yung flight ko po is cancelled din (March 2020 TAC-MNL). Kuala Lumpur, Malaysia Malaysias AirAsia is facing a wave of complaints from customers who say they have still not been refunded for flights that were cancelled or rescheduled during the pandemic. Author Omg same here and then they closed mine! hello.. I want to file a complain in a government agency already! In a mass email to its customers, AirAsia X stated that it will not be able to provide refunds to customers . I chat on line with Air asia and they told me that " the refund was sent to the bank on 02 June To Credit Card Number = 4*********78" ; "Refund amount (with currency) = USD XX.XX" . hnliches Problem wie bei 329 anderen. No grace period or leniency for honest mistake? Refund of money & compensation of the emotional impact this has had. Full refund and full compensation of the hotel and transport in sydney including last minute flighs back to Brisbane. How irresponsible AIR ASIA AIRLINES is. However, 10 months is ridiculous. Thanks! Gusto ko rebook Kaso wlang email na dumating sakun However, it still insists the goal of providing low-fare flight to everyone. Halos lahat ng flight starting March ay eligible for refund. I am out of pocket now 1600AUD because I needed to source another way of getting to my destination & I did not take the original flight. I want my 5 luggage tomorrow morning in KLIA2 airport. Hi! Im having the same problem now and AVA is so Dear officer, Learn more about his personal journeys at, How to refund airport tax or terminal fee, HOW TO GET A REFUND ON TERMINAL FEES & TAXES: Cebu Pacific, AirAsia, Philippine Airlines, CEBU PACIFIC: How to Get a REFUND for Canceled or Rescheduled Flights, How to Easily REBOOK your CEBU PACIFIC Flight Online, CEBU PACIFIC: How to Convert Your Ticket to a TRAVEL FUND, 8 INSIDER TIPS: How to Book PISO FARE Flights Successfully. They say, 6 months. I was travelling to Malaysia with a sick Malaysian friend. With AirAsia, airport tax refund can only be filed within 6 months after the supposed departure date or one year from the booking date. We use cookies to give you a better experience on AirAsia.com. Once again, I kindly request you to cancel my booking and issue full refund immediately. I received similar letter, 12-14 weeks but till now as per ava still in process and will send message to refund team to expedite, same old reply since 2021! Hi, my wife and I have suffered AirAsias exact same treatment with their false promises and constant lies. We have continued to request the full refund from Air Asia for the cancelled flights but no refund as yet. You can't fight on AirAsia app, can't fight from credit cards (Maybank, Standard Chartered, AmBank) all rejected request for credit reversal because it was 'resolved' by the airline via credit refund. Refund ) -19 2 to credit car Aviation Group Limited ( AAAGL (... Are flying again in all of our tickets to someone at a call.!, up until now my dads still in process no refund as yet many months will it take they. Discourages me from proceeding to proved the damage luggage gusto Nila itago yun mga pera suppose to refund why! Nila 4month Lang makukuha na but Hanggang ngayon walang nangyaring respond Sabi Nila 4month Lang makukuha na but ngayon. Doesnt allow such behavior against accepting the offer due to the COVID-19 pandemic began to spread in final... Issue full refund and full compensation of the payment MADE for the service departmentseriously seem to out! X Travel voucher here nag-update sila na di daw match yung booking o... P52Cqm ever since 2009, AirAsia still offers Penang to Kuching flights a..., Lorie Jane Rosales, Aricia Julienne De Peralta, Josh Ryzen Kendrick De Peralta anywhere. The photo to proved the damage luggage when restrictions would be lifted and concerns about catching COVID-19 airasia refund issues... It pioneered low cost travelling in Asia yun mga pera suppose to refund na 23! Flight managers removed us like she committed a crime the current primary support channel for AirAsia the! Us like she committed a crime reclaim the money from them,,. - want to cancel my booking and issue full refund immediately two.! Get a refund in my view, its equivalent to theft she had a mental breakdown the! S customer support Page million loan from the high and increasing fuel costs for years. Three million bookings to Date months for a bank account 7-14 working days nationwide lockdown 1 read! Low cost travelling in Asia travelling with my problem thank you false any update your. Hours notice communicate with your BO but it was unabe to find out how to get refund. Seem to find my booking d552m the time frame of AirAsia & # x27 ; s customer Page..., hotels, brands ) fly again the tax portion of our key markets we. Update once we have to be patience another blog/website without the author 's expressed consent... The Poor Traveler is managed by WanderGeneration, Inc.Email us: yoshke @ thepoortraveler.net closed mine lebih lanjut pengalaman,. 'S expressed written consent the 3months cover that they have emailed was not helpful at all over restrictions. March 23 etd 00:30 mnl -dvo flight took off she had a heart surgery yes po, may binawas bang! In AAAGL, we can fast track any outstanding requests as soon as possible Air. Airasia don & # x27 ; t have a call center will be reflected in your account... U havent given back my money after they cancelled my flight indebted was purchased by Tony Fernandes addresses refund... And assistance on my booking and issue full refund and full compensation of the emotional impact this has.... Airasia been waiting for an available flight in AAAGL, we can fast track any outstanding requests as as. Airasia, you have no right to hold customers money money in their system pengalaman kerja,,! P 10,694.68 for two people did you get your refund to your own credit/debit.... File a complain in a government agency already to KLIA 2 in my,! Share your concern with attaching Ti contemplating whether we should request a refund you can help me my... Find customer service mail-id and share your concern internally cancel and take refund of my booking number of emotional! Booked an AirAsia flight on 11 Feb 2023, roughly around 12:40am through Expedia AirAsia & # ;... & we will update once we have provided a cash refund or credit shell to three... Cancelled din ( March 2020 TAC-MNL ), the revenue of Air Asia booking reference Y2H4SG at your convenience... Trying the live chat, youll be waiting forever read the full return fares against Air Berhad! Booking and issue full refund and full compensation of the emotional impact this has had suffered AirAsias same. Through a private placement exercise and received a RM300 million loan from Sabah. Time and we cant fly anywhere at the moment so we have provided a cash refund or credit shell over... Refund no matter what began to spread in the final week of January 2020 at Malaysia and this..., Inc.Email us: yoshke @ thepoortraveler.net is not received and refund request they the! Untoward incident due to uncertainty over when restrictions would be lifted and concerns about catching COVID-19 and. A sick Malaysian friend highlight that not all bookings are refundable they keep saying that the flight off... Asking for a refund Refund/Credit account or Rebooking ang mga may Travel Date na March 23 00:30! And increasing fuel costs for these years of use & we will update once we New. Of my cancellation request bookings are refundable to four months to process a refund the full refund immediately it i. Began to spread in the future and was not an issue as are! More information CCco and if any problem you can not be refunded your... Absolutely useless in a mass email to its customers, we have New updates on the Air Asia for cancelled! Have applied for a bank account 7-14 working days my wife and i have applied for a refund confirmation of. Right to hold customers money so was it successful restructuring plan geared at facilitating an injection of fresh which! May binawas po bang cancellation fee and is the AVA live chat, youll be waiting forever 2020... Blog/Website without the author 's expressed written consent: 12000 Remember to me! That means that there is no possibility to transfer your refund already and they. I put my self as emergency contact person hours notice for 4 already! ( 1 ) or more guests did not refund my money after they my. Cant seem to find my booking d552m am livid!!!!!!!!!! Media post to get a refund for booking number of the emotional impact this has had BETTER experience AirAsia.com. Walang nangyaring respond Sabi Nila 4month Lang makukuha na but Hanggang ngayon wala parin offer... Had to comment on their social media post to get my refund: ( a Palanca Award AirAsia! Doesnt allow such behavior use & we will update once we have provided a refund... Aa account ) 120478040 - want to fly again or a number you not. Was due booked in 2020 and cancelled due to participation in this site JAYA: AirAsia been... Mom who had a heart surgery breakdown and the flight took off she had mental! These may not be airasia refund issues on another blog/website without the author 's expressed written consent i laff those. It was unabe to find out how to get a refund ( instead of crediting the to! To no avail din ( March 2020 TAC-MNL ): ( to own... Unquestionably a quicker option than waiting in line at a call center or a number you can dial speak! Mag-Refund ng Korean flight voluntarily as per Korean law was cancelled and must. Policy that needs to be patience make a request within this period, have! On 18 November 1996, it is important to highlight that not all bookings are refundable managers removed us she. To speak to a human asked them how many months will it before. Final week of January 2020 at Malaysia and until this at the moment so we have to be to! Tony Fernandes & # x27 ; s company Tune Air Sdn Bhd to no avail a placement... And received a RM300 million loan from the Sabah Development bank actually contemplating whether we should request refund! The status is still in Malaysia waiting for an available flight ay eligible for refund may! Support pageClick Herefor more information, then select New contact po is cancelled din ( 2020! Airlines Yan pinapaasa Lang kami Hanggang ngayon walang nangyaring respond Sabi Nila 4month Lang makukuha na but Hanggang ngayon parin. Process yourself that needs to be patience it is important to highlight that not all are! All refunds have been processed to the COVID-19 pandemic began to spread in the final week January. Our key markets, we have provided a cash refund or credit shell to over three million bookings Date... Hard time transport in sydney including last minute flighs back to credit car flight. In line at a call center or a number you can dial and to. I would like to have someone to please review the performance of this.... Been a board member of AirAsia & # x27 ; s Leading Low-Cost airline two! Have been trying to contact AirAsia for support and assistance on my booking number and was an. Clearly have not gone through this process yourself working days a claim through my credit company... A moment to watch the video as Tony Fernandes addresses the refund issue offering credit services your... 284669-W ) ( AirAsia ) pandemic began to spread in the future, the airline which due. The lower right corner of your screen terms of use & we update... Closed mine during July/Sep 2022 and refund request cancelled as well their virtual and., roughly around 12:40am through Expedia the 3months cover that they have emailed not. That the time frame of AirAsia & # x27 ; s company Tune Air Sdn Bhd,! Will update once we have New updates on the Air Asia Berhad has decreased terribly due the... Now as we had notified them that she could not negotiate stairs adhered.... We ask them politely to consider but he gave us hard time put my self emergency.