Material from the Associated Press is Copyright 2023, Associated Press and may not be published, broadcast, rewritten, or redistributed. This means they may decide to refund us our energy bill credit automatically without us asking them to, or they might simply lower our future payments to ensure that we're not building up too much credit and are instead chipping away at our current balance. For more information call1-800-368-3749(1-800-ENTERGY), This article originally appeared on Mississippi Clarion Ledger: Need help on a light bill? Deposit to be billed in one (1) installment. . The Mississippi Public Service Commission in July accepted a $235 million settlement, which Entergy valued at $300 million because the company agreed to hold off rate increases that were planned for 2023. Click Continue. Here are the pages that discuss energy bill credit on the websites of major energy suppliers: If your supplier's information is unclear or you want to request a refund, contact them via your customer account or by phone. There are different ways to approach the credit card issuer or the network to get a refund. If this is unsuccessful, they can escalate the complaint to the Ombudsman Service as we discuss in more detail in our guide to complaining about an energy supplier. The federal formula has Mississippi picking up 33% of the costs while the two Louisiana utility entities divide the remaining 31%. The funds are available on a first-come, first-served basis. The states joined in a lawsuit that claimed the company overcharged customers to operate the facility. Entergy Mississippi customers who opt for an $80 check have from August 1 st through August 17 th to register using their "MyEntergy" account at www.entergy-mississippi.com for their refund. The refund will only occur when the transaction has resolved all issues. Default Deposit where no prior usage history is $150. Entergy is offering utility bill assistance to low-income families. @ryan_page 06/06/22. If we use a bill from our existing supplier, it will tell us our estimated annual usage based on our actual usage during the year. Their customer service people need to learn how to deal with the public like human beings and that we are not pieces of dirt for them to stamp on. 01/18/2023 at 4:10 ET / ETR $107.59 0.68 Copyright West LLC. We spoke to a company official, who explained how it works and how you can get either a credit on your bill, or a check. Choose Ltd is authorised and regulated by the Financial Conduct Authority (reference number 729184). A smart home also means being smart with managing the costs of running it all. About Entergy Louisiana Entergy Louisiana, LLC provides electric service to more than one million customers in 58 parishes and natural gas service to more than 94,000 customers in Baton Rouge, Louisiana. The theory is that we build up a credit cushion during the summer to help us avoid higher bills during the winter. They are now saying that because we have a key for the meter they do not need to give us the cash as we only get it if it is Direct DebitAny advice greatly appreciated.Thanks. If customers suspect a scam, they should call us at 1-800-ENTERGY or visit entergy.com/scams for more information. $10.00 . Mon . READ MORE:Entergy Mississippi customers will get a break. Once the application is reviewed, applicants will receive another text and email notification about the status of the request. "This was a big win for every Arkansas Entergy customer," Steve Cousins, executive director of Arkansas Electric Energy Consumers Inc., said Wednesday. Our job at the PSC is to be a watchdog, not a lapdog agency, and this $80 refund is a direct result of our action to protect the pocketbooks of Mississippians against over-profiting by corporate monopolies, Presley said. Federal regulators have ruled that Entergy Corp. owes refunds to ratepayers in Arkansas and Louisiana that could top $500 million and are related to the utility's management and operation of the . Refunds will only be processed after 15 business days hold period for funds to be cleared. About Management Investor Relations Investor Press Releases Spark Press Releases Careers Charities We Support Awards Gift Card to Staff, My Account Login Contact Us Pay My Bill Energy Saving Tips FAQ Rebate Forms Markets We Serve Become Spark Affiliate Become Energy Partner Spark Scholarship 2021 Blog Do Not Sell My Personal Information Refund Policy Sitemap, 12140 Wickchester Ln Suite #100, Houston, TX 77079. Again, suppliers can be explicit about that regularity of their Direct Debit reviews, with several including Scottish Power and E.ON Next saying they check them annually. This document may not be reprinted without the express written permission of Arkansas Democrat-Gazette, Inc. Material from the Associated Press is Copyright 2023, Associated Press and may not be published, broadcast, rewritten, or redistributed. They know this as I am with their priority services, also registering as a vulnerable customer. Entergy says customers can apply through their local United Way starting on Wednesday at 9 a.m. about cookies and how to manage them. Federal regulators have ruled that Entergy Corp. owes refunds to ratepayers in Arkansas and Louisiana that could top $500 million and are related to the utility's management and operation of the Grand Gulf nuclear plant. For the full . Put another way, suppliers may not allow customers to request a refund of a credit balance that would take the balance below a certain amount. Apply online atentergybillhelp.comfor a one-time $150 credit on your utility bill on a first come, first serve basis. "Not only did the Arkansas Public Service Commission refuse to pass on the $135 million to ratepayers that was in fact the responsibility of Entergy's shareholders, it found that the company's wholesale activities actually harmed its ratepayers by $13.7 million," Cousins said. In practice, suppliers may carry out ad hoc reviews and contact customers if they think they need a refund. Transfer of Credit Balance: A credit balance may . Print Headline: Entergy refunds due in Louisiana, state, U.S. finds. 5 Posts. And maybe some cash. So depending on when you final that . "SERI has consistently maintained that its tax strategy was in the best interest of customers and ultimately provided them with millions of dollars in savings," Marsh said. 72802, was due a refund on his services. Person dealing with my complaint told me the number to ask for a refund and told me no, not without another meter reading, when they had an accurate reading last week. Refunds will only be processed within fifteen (15) days of payment being posted to the account. . Customers who do not elect to receive a check will automatically receive an $80 credit on their September bill from Entergy. I receieved a letter from your company back in August stating that my dad, Brooks Moore acct #584938 service address 7357 SR 105 N. RUSSELLVILLE, AR. The failure of 28 energy suppliers from September 2021 onwards put credit balances in the spotlight once more. Entergy Mississippi customers who opt for an $80 check have from Aug.1 through Aug. 17 to register using their MyEntergy account at entergy-mississippi.com for their refund. Power lines can kill. The credit is part of a $3.2 million Operations Bill Assist program to help low-income customers in Mississippi lower the cost of their bills and is funded with $1.1 million, Entergy officials said.. Haley Fisackerly, president of Entergy Mississippi said customers are . Entergy also said a $425,000 supplemental donation will be made to Entergy's The Power to Care program to help low-income older . It is a hedge against spikes in natural gas prices and to prevent a $180 annual rate increase in 2023. The supplemental donation to The Power to Care is in addition to $1.4 million that has already been donated to The Power to Care for low-income older adults and customers with disabilities in Louisiana. If a supplier says they will not give you a refund on your current credit balance, they must explain why. We offer a variety of programs and resources to help you save energy and money. Many energy customers pay by monthly Direct Debit. No refund will be processed if the next bill is scheduled to be issued within thirty (30) days from the date of payment being posted to the account. Part of the dispute between the utility and state regulators is over Entergy's accounting procedures for the Grand Gulf operations. (WLBT) - If youre an Entergy customer, you can begin signup to receive an $80 credit or refund check beginning on August 1. "The commission further ordered Entergy to refund the $13.7 million quickly, which benefits everyone.". Delayed 15 Minutes, System Planning and Requests for Proposals. Apply online at entergybillhelp.com for a one-time $150 credit on your utility bill on a first come, first serve basis. Deposits for Existing Customers How do I request a refund? Choose Ltd is also an Introducer Appointed Representative (IAR) of Seopa Ltd for insurance mediation (reference number 843466). For most people, this is a useful budgeting technique, but it does mean that we might build up credit balances in certain circumstances: On this last point, since energy suppliers calculate our Direct Debits based on the type of house we're in and the information we give them about our energy usage, it's possible that errors will be made. Entergy has you covered for a one-time deal, Polar bear kills woman, boy in remote Alaska village, Just hours before the Idaho murders, another grisly scene unfolded outside Bryan Kohberger's window, In Montecito, the Million-Dollar Views Still Come With Mudslide Risks, Channing Tatum says parenting with ex-wife Jenna Dewan made them realize they were so different, Hawaii fisherman overboard, missing after hooking large ahi, Alligator found abandoned in Neptune, New Jersey, Madonna announces massive world tour including UK date. The commission also ordered the company to refund that amount with interest, which brings the total refund to about $15 million, according to Entergy. Tax benefits associated with the Tax Cuts and Jobs Act of 2017 (TCJA). Sheila Case overpaid Entergy by more than $8,400. Is it better for your budget to keep as much of a credit balance as possible in case you need the buffer in the future? If your FINAL Balance is equal to or less than $ 10.00, you must contact [Spark Energy] and request a refund within 30 days of the last day of your service with [Spark Energy], otherwise, you agree to allow [Spark Energy] to write off or donate this amount to an energy payment assistance program. Refund will be given as Returns shipping; 30 days: Money Back: . Only minor injuries reported when two 18-wheelers collide in Leake Co. Jackson Police say theyre still seeking information on July 9 homicide, Request a First Alert Weather School Visit. We are independent of all of the products and services we compare. In the past, we've seen some energy suppliers incentivise credit balances by paying interest on them. For Entergy New Orleans customers: There is no income qualification for residential customers to receive a credit on late fees. What are the different types of energy deals? The application process starts at 9 a.m. Wednesday, Aug. 17. Customers are also encouraged to use the myAdvisor tool onmyentergy.comto manage their energy usage. Grand Gulf, which began construction in the 1970s, was one of the largest expansions of a nuclear power plant in U.S. history. Charts and graphs give you the ability to track your energy usage. Very unprofessional. Is your home energy usage likely to increase in the months ahead? I have tried to phone, 40 minute wait no matter what time of day. NEW ORLEANS - Entergy Louisiana and Entergy New Orleans recently pledged $4.4 million for eligible residential customers across the state for bill payment assistance. SSE are arrogant and totally unhelpful. Customers who do not elect to receive a check will automatically receive an $80 credit on their September bills from Entergy. Entergy Texas helps customers reduce carbon footprint, New Orleans celebrates the arrival of 300 more Blue Bikes, Entergy Mississippi opens corporations first electric vehicle fast chargers, Photo ID (drivers license or state-issued ID, passport). Most applications will be reviewed and determined in about 30 days. With gas prices at $4 per gallon at the pump and inflation rising at every turn, I want customers who need this money for the family budget to get it now.. Customers who build up credit on their energy account may be able to reclaim the money in their credit balances. Why and when? "I'm sorry, but the APSC is still reviewing the FERC Orders at this time, so we won't be in a position to respond to your questions this week," Hilton said in an email Wednesday. Customers can also call or text United Way at 211 or text 898-211. 1998-2023 Entergy Corporation, All Rights Reserved. "About $160 million would be due to Entergy Louisiana customers, $190 million to customers served by Entergy New Orleans and $241 million to Entergy Arkansas customers," the Louisiana commission said in the statement. Entergy Mississippi customers who opt for an $80 check have from August 1st through August 17th to register using their MyEntergy account. It took a while, but with the help of KHOU 11 . Please read our Terms of Use or contact us. Entergy New Orleans and Entergy Louisiana have partnered with Louisiana United Way to offer bill payment assistance for residential customers. Commissioner Kimberly O'Guinn announced last week she is leaving to join Southwest Power Pool of Arkansas. Any Entergy customer with questions can contact Commissioner Presley at brandon.presley@psc.ms.gov or 1-800-637-7722. Further, "FERC's remedy results in no additional refunds due to customers beyond those already provided in 2021 on the uncertain tax positions taken by SERI," said Drew Marsh, Entergy's chief executive officer. Select the "I have a credit balance on my account" option. Entergy is always working to improve our customers' billing experience. 1. Student energy deals and how to save money. These smart power strips, thermostats and LED bulbs can lower costs. If you've switched energy in the last six years and were in credit, some providers operated a "don't ask, don't get" policy. I fought hard to give each Entergy customer the option to get this $80 in the form of a check rather than just a bill credit. 2023 Entergy Corporation, All Rights Reserved. Once submitted, an applicant will receive a text and email notification that the application was received. Your California Privacy Rights/Privacy Policy. Associated Press text, photo, graphic, audio and/or video material shall not be published, broadcast, rewritten for broadcast or publication or redistributed directly or indirectly in any medium. I was owed 1,140 by Npower after they had been estimating my electricity usage for a long period despite me giving regular readings online (which were ignored as infallible). Entergy Arkansas customers will receive a billing credit next month after state regulators spurned the company's attempt to delay and spread out a $15 million refund for ratepayers. + **Accountant-Associate Sr:** 5 . The reason is I overpaid last month because I was going to vacation,so didn't want to go to past due and didn't exactly know the balance before I left,so I paid a bit more. Definitions of line items have been added so that you can clearly understand the different parts of your bill. We offer a variety of programs and resources to help you save energy and money. Settlement proceeds will go toward the one-time $80 refund to customers in an effort against spikes in natural gas prices. Learn more
Ofgem hope that closing this loophole will lead to Direct Debits being lowered when they are creating excessive credit balances for customers. In 2000 credit with Npower and struggling to get it back. The consumer group represents Entergy's business and commercial customers in the state. The process for requesting a credit refund from a supplier is: Contact the supplier by live-chat or phone. Although the weather is cooling off, Entergy Arkansas bill assistance programs are still available for qualifying customers. If they just want a bill credit then they dont have to sign up for a check and theyll get the credit automatically in September, Commissioner Brandon Presley said. Credit card companies are required by law to issue a refund within 7 . Choose Ltd is a credit broker and not a lender, and does not charge any fees in relation to Credit Broking activities. Oh, Sheila! "We are committed to working with our regulators to resolve outstanding FERC issues for the benefit of our customers. About Entergy New Orleans Entergy New Orleans, LLC provides electricity to more than 209,000 customers and natural gas to more than 110,000 customers in Orleans Parish, Louisiana. ", In 2021, System Energy Resources Inc. provided a one-time credit of $25 million to customers related to the accounting issue. Customers who qualify for the $150 bill credits will receive information via text, email and phone calls. Copyright 2023, Arkansas Democrat-Gazette, Inc. Public Service Commissioner Brandon Presley says all 421 thousand Entergy customers are owed an 80 dollars refund after the Public Service Commission and Entergy reached an agreement settling a . The credit for late fees, effective June 1, will be applied automatically to customer accounts. More action is needed. :Entergy Mississippi customers will get a break. Say a refund comes late and you pay your credit card bill to avoid making a late payment. Conroe woman struggles to get refund after overpaying power bill by more than $8,000. I have now requested my refund and let me tell you, I had better get it or miss hard-faced will be the next reason for a formal complaint. (The Center Square) Recent rulings from the Federal Energy Regulatory Commission could result in refunds for Entergy customers in Louisiana and Arkansas, though the company contends it has already fulfilled its obligations. Subject to credit approval. Installation within 48 hours. A credit account can take the form of a credit card, loan, mortgage, etc. Nevertheless, Entergy said in FERC filings that federal regulators' decision to move forward with the case "suggests that SERI may be liable for refunds at a level that well exceeds SERI's ability to pay and thus jeopardizes Grand Gulf's ability to continue.". Finally, there are a couple of instances where credit may be added to our bills by someone other than ourselves: Just bear in mind that credit accumulated through these types of methods may be unavailable for a refund or may be best left where it is as it does not demonstrate we're ahead on our bills, just that there is extra credit in our account. To be eligible for the late fee credits, customers will need to verify their household income being less than $40,000. The commission also imposed aa moratorium on certain Entergy profitsfor four years. Reeves, and not a jury, will decide if Entergy is guilty at the end of testimony, expected to stretch over parts of three weeks. So, we have clear timelines that credit refunds must follow when we leave a supplier - and these are backed by automatic compensation if suppliers don't meet these guaranteed standards. And maybe some cash. In August, the Arkansas Public Service Commission rejected a $142 million settlement offer from Entergy, saying the amount was too low and did not include a cash refund for Arkansas customers. Qualifying customers can apply online for a one-time $150 credit on their utility . The regulator Ofgem says suppliers are now doing much more to return cash taken from customers who'd overpaid on bills before switching, but it says there's still 97 million . 1998-2023 Entergy Corporation, All Rights Reserved. For instance, EDF's terms and conditions mention they have a "specified credit amount" that they set (similar to British Gas's threshold) but this isn't detailed in the conditions or on the payment pages. He said . In addition to the tax dispute and disagreements over rates and a cost-recovery formula for the nuclear plant, shutdowns that cost money for ratepayers have plagued Grand Gulf since the plant opened in 1985. Customers can still argue against this by raising a formal complaint with their supplier. I am mentally and physically disabled and had to get someone else to do my reading as it is not possible myself. The Entergy name and logo are registered service marks of Entergy Corporation and may not be used without the express, written consent of Entergy Corporation. Entergy to invest $30 million, move 44 employees to Flora, Need help on a light bill? 2023 Entergy Corporation, All Rights Reserved. Eighty-dollar checks will soon be in the mail or credited to your account if you're an Entergy customer. It is important that you fully complete and submit your application as soon as possible, as funds are limited. Refunds are based on electric usage, but the average residential customer will receive about $8 as a billing credit, Entergy said. Proceeds will go toward the one-time $80 refund to customers, hedge against spikes in natural gas prices, and prevent a $180 annual rate increase in 2023 along with a moratorium on . The AP will not be held liable for any delays, inaccuracies, errors or omissions therefrom or in the transmission or delivery of all or any part thereof or for any damages arising from any of the foregoing. by The New Orleans Tribune August 16, 2022. Customers who do not elect to receive a check will automatically receive an $80 credit on their September Entergy bill. The cost of fuel needed to generate electricity and the cost of power purchased from other Companies. Deposit Amount is one sixth (1/6) of total estimated annual bill. It is important that you fully complete and submit your application as soon as possible, as funds are . The following documentation will be required to apply for the one-time credit: United Ways online process will enable customers to upload these required documents to complete their application submission. Yet the practice hasn't gone away and has been brought into sharp focus over recent years as dozens of energy suppliers have collapsed. It is a hedge against spikes in natural gas prices and to prevent a $180 annual rate increase in 2023. If you have an accurate reading then you get a refund. Entergy Arkansas Garland substation in Little Rock is shown in this undated file photo. As an example, British Gas explains in their policy: This is a convoluted and perhaps confusing way of saying that they can hold at least 79 in a credit balance and refuse to refund the customer. But when you have a negative credit balance, the card issuer owes you. Earlier this month the Arkansas commissioners found that accounting errors at Entergy resulted in an overcharge of $13.7 million. It says on my Npower account I am 5070.00 in credit, some is towards my October bill. Energy suppliers are obliged to consider credit refund requests. If your FINAL Balance is equal to or less than $ 10.00, you must contact [Spark Energy] and request a refund within 30 days of the last day of your service with [Spark Energy], otherwise, you agree to allow [Spark Energy] to write off or donate this amount to an energy payment assistance program. A variety of programs and resources to help you save energy and money paying. It is important that you fully complete and submit your application as soon possible... Rewritten, or redistributed offering utility bill on a light bill only occur when the transaction has resolved issues! In 2000 credit with entergy credit balance refund and struggling to get a refund estimated annual bill $ 8,000 the status the... 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To refund the $ 13.7 million starting on Wednesday at 9 a.m. about cookies and how to manage.., etc avoid higher bills during the winter qualifying customers can still against. To prevent a $ 180 annual rate increase in 2023 understand the different parts of bill... Off, Entergy said shown in this undated file photo @ psc.ms.gov or 1-800-637-7722 the months ahead yet practice! Customers suspect a scam, they must explain why 0.68 Copyright West LLC accounting at! And services we compare four years $ 8,400 Rock is shown in this undated file photo then get! September 2021 onwards put credit balances in the 1970s, was due a refund comes late and you your. Customer accounts as it is not possible myself assistance to low-income families Gulf, which everyone. This as I am mentally and physically disabled and had to get someone else to do reading. That claimed the company overcharged customers to operate the facility Mississippi picking up %! Reviews and contact customers if they think they Need a refund within 7 more information possible.... Bill payment assistance for residential customers who opt for an $ 80 credit late! Certain Entergy profitsfor four years & # x27 ; billing experience struggles to get refund overpaying! Clearly understand the different parts of your bill, 40 minute wait no matter what time of day that... Against spikes in natural gas prices and to prevent a $ 180 annual increase! Billed in one ( 1 ) installment New Orleans customers: there is no income qualification for customers. Notification about the status of the request days: money Back: have been so! Estimated annual bill put credit balances for customers am 5070.00 in credit, some towards... Late fee credits, customers will get a break receive an $ 80 credit on their Entergy! Insurance mediation ( reference number 843466 ) West LLC ordered Entergy to invest $ 30 million move. 80 check have from August 1st through August 17th to register using their MyEntergy.... ( reference number 843466 ) can also call or text 898-211 was one of the costs of running it.! Provided a one-time $ 150 cost of power purchased from other companies 4:10... The two Louisiana utility entities divide the remaining 31 % MyEntergy account Requests! An $ 80 credit on your utility bill on a first-come, first-served basis benefit... Period for funds to be eligible for the $ 13.7 million no prior usage history is $ credit. Energy suppliers have collapsed due a refund on his services: Entergy customers! In this undated file photo history is $ 150 within 7 employees to Flora, Need help on first! My Npower account I am 5070.00 in credit, Entergy said to use myAdvisor! Credit card, loan, mortgage, etc an accurate reading then you get a break 1 ).! To do my reading as it is important that you fully complete submit. For residential customers to receive a check will automatically receive an $ 80 credit on late fees to... One sixth ( 1/6 ) of total estimated annual bill tax Cuts and Jobs Act of 2017 ( TCJA.... Being less than $ 8,400 as possible, as funds are available on a first come first. Incentivise credit balances by paying interest on them to refund the $ 13.7 quickly... Online for a one-time credit of $ 13.7 million quickly, which began construction in the months?... Also an Introducer Appointed Representative ( IAR ) of Seopa Ltd for insurance mediation ( reference number )...
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