1,304 complaints closed in the last 12 months. You finalize the order by clicking 'Buy now.'. A review of Stubhubs file was done in February 2022. Then disconnected. Call to StubHub Dec 13th, 2022:I call again to let them know credit was never issued. Apparently they changed their policy on March 6th to, no seller gets their money until the event happens. On the way to the event we noticed tickets had not been sent. If you can't fulfill the order Stubhub can charge a penalty of up to 100% of the sale price. Stubhub initially said I could be refunded, but since refused. PayPal Holdings, Inc. is an American multinational financial technology company operating an online payments system in the majority of countries that support online money transfers, and serves as an electronic alternative to traditional paper methods such as checks and money orders.The company operates as a payment processor for online vendors, auction sites and many other commercial users . Did you find it helpful? Stubhub should not be allowed to sell things it does not have, end of story. I didnt realize that I had listed them on Ticketmaster as they had an error on their website when I tried to list them. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. 1Did you read books? Was not disclosed until I received the tickets that the two tickets where piggy back seats rather than side by side. NOT A SOLUTION, This is very frustrating. the email and didn't fulfill an order, you may be charged as explained in our. Found a nice pair in the wings for a decent price but the guy sold them elsewhere or something. Set your ticket price and how you want to be paid. fulfill, the duties of an arbitrator. If you have replacement tickets to offer, list the ones you have. Tickets were never delivered and was notified this morning that the tickets aren't available due to the seller pulling them. I had no choice but to give them a credit card to charge to avoid collections/ruining my credit score. I transferred tickets back in November, got my payment, and moved on with my life thinking the sale was complete. Over the phone stub hub confirmed they never sent me any notice before this final notice due to a system issue. now, when i try to reset my password i get an error that an account with that email doesn't exist. I hope this email will be handled appropriately and I can receive proper service. If you are unable to fulfill the order, you must notify StubHub by either giving alternative tickets or simply indicating that you are unable to fulfill the transaction any longer. It also protects you if an event is canceled or rescheduled, necessitating the purchase of new tickets. ******************, I had a ticket listed and kept getting errors when trying to remove it. If you can't deliver the tickets you sold on StubHub, you need to tell us. Stay away from Stubhub if you're a seller. Once I realized that they were listed, the tickets had already sold on both Ticketmaster and stubhub. Wow, I didn't know stubhub was THAT low. StubHub made selling my Billie Eilish tickets last minute really fast and easy! If someone files a claim against you, having the original purchase info may help, but it probably isn't going to be enough. I have a vpn and never could get to the tickets because they used my apple relay email? ', A monetary refund of up to the full purchase price of your tickets. If you can't use or don't want the tickets you purchased, we encourage reselling them so that someone else can go. 05.04.2022 how do i import data into django? These changes unfortunately triggered a range of initial issues that created a less than ideal experience for both buyers and sellers, particularly across MLB games, says a StubHub statement provided to TicketNews. StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. Still, if you can't find your desired tickets elsewhere, and you really want to attend that show, StubHub will likely have tickets available. You guys are the shit, see you all on the road. Don't give up, call paypal. Anybody hear about this? He said I never got any notice including a final notice that my girlfriend got, I just want to confirm my account is okay. Are we showing off our warehouses? Help us improve this article with your feedback. You have no seller protection at all. Just got one in Section 225 row 11 for a really decent price. I sold 100k worth of Mags & Tires in 2 years. However, fees are exorbitant and not well disclosed. For an unfortunate reason too long to explain here now, I wasnt able to get the invoices of the ticket/pdf tickets which were originally given to me by my clients. Very frustrated with them. Select the "Envelope" in the upper right-hand corner, 3. All Rights Reserved. They say refund will be escalated to wait a couple of days for a resolution.Call to StubHub Dec 8th, 2022:No resolution: I call again and now they tell me credit was issued in May 20th, 2020 they give me some random number for verification w/my bank, even though I KNOW I never received credit I double check w/bank, and of course there are no credits from StubHub. After Stubhub proved incompetent, we were able to buy the tickets through a more reliable provider. The bubble wrap this seller used to ship me one small Maybe I should just give him free shipping? I list everything from legendary rock band tickets to the newest pop sensation concerts. Thank you for the opportunity to respond to ********************** complaint, BBB Case #********. stubhub unable to fulfill. BBB Business Profiles generally cover a three-year reporting period. I looked it up on the internet and some guy had a ticket to Kobe's last game, seller canceled it, and stubhub gave him a free ticket. If you can't deliver the tickets you sold on StubHub, you need to tell us. We apologize to fans whove experienced issues, we know this isnt an ideal experience. Their customer service line is simply people at their homes whose only job it is to tell you what you want to hear and get you off the phone hoping you will forget about it and give up on your money/. StubHub may give you with one of the following options depending on the scenario: StubHub will normally send you an email with instructions on how to claim your refund if they decide to reimburse you. As a marketplace, StubHub does not own the Tickets sold on the Site. Due to personal issues with anxiety and panic, Im not able to go to Coachella so now Im trying to get rid of two tickets. I would gather from this story that the seller probably meant to sell for $188, given the section you mentioned. Sucks that you couldn't take advantage of the low price, but if I were you I also wouldn't want to take advantage of someone else over a mistake, if that indeed is the case. stubhub unable to fulfill Yes No Still Need Help? I got this item for $5 at Goodwill. I have a question about Stubhubs seller protection. If I chose the option to get refund no action was required. stubhub unable to fulfill Apparently they changed their policy on March 6th to, no seller gets their money until the event happens. If you missed the email and didn't fulfill an order, you may be charged as explained in our seller policies. If you're a seller you have I believe 48 hours to back out of a sale if you've realized you've made a mistake. Now sitting outside event called again and they said there was a technical problem and left us on hold for upwards of ************************************************************************************************************************************* obtaining new tickets and stated all they could do was a refund. If your replacements are accepted, you can avoid paying the minimum 40% replacement charge. https://stubhub.community/t5/notes/composepage. It has been sitting Winning bidder wont pay after winning. Glad to hear that you got a full refund and a $100 credit, OP. Unable to get tickets from stub hub Bought 2 hockey tickets from Hockey. We stand by our FanProtect Guarantee & will make this right for each of you. I tried on my phone, my computer and even tried with and without WiFi. It protects you as a buyer in the case that your tickets do not arrive in time for an event, are not valid for the specified event, or are outrageously misrepresented on StubHub. n the StubHub app, tap the second drop-down menu to see them). I tried multiple times copy paste the email they said to use and never could get to my tickets. Replacement tickets of equal or better value to those purchased. Speaking with SFGate.com, a rep for StubHub was apologetic and pointed out that the company's user agreement states that "Under no circumstances may Sellers cancel orders at one price and repost. Unfortunately Adobe is lacking with fullfilling our contract. I can guarantee this based on past performance.If anyone is looking to buy tickets from stubhub, they are a sham company. Unfortunately, they won't be able to provide the tickets you ordered, and your order has been cancelled." As a matter of policy, BBB does not endorse any product, service or business. I understand the concerns noted and will address this issue as it pertains to StubHub policies. StubHub contacted me and told me I needed to get scan reports from the . Sorry we couldn't be helpful. 3. I just got my 120% credit, but I would rather have the cash. Customer service all the way to your seat, 2000-2022 StubHub. All Rights Reserved. We are working around the clock to respond to these, read the first of a pair of tweets posted on June 11. We all hate paying Stubhub fees, but they come through in the end at least. Getting started About StubHub Technical Support Account and Settings General settings Contact information Payment settings Preferences and notifications Event and Venue Buyers Sellers How to change my default contact information How to delete my addresses from my account How to change my default email address? I went to check if my tickets sold a week ago and they were no longer listed but it did not say they sold so I thought the listing expired. Tickets have been legit and delivered as advertised. They should also take responsibility for selling the same tickets twice on their site! A refund does not remedy the situation, it's fraudulent. Many have been outright rude. Paid $214.17 on 12-20-22 to **************** for Patriots vs Bills on Sunday 1/8/22. I understand the concerns noted and will address the issue as it pertains to StubHub policies. Make sure your account info is completely filled out. Stub said to download axs app and create account with my email address to get tickets. Call stubhub, don't take their first offer, which is like a 20% refund. StubHub Class Action Suit Settlement Credit, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. For now, StubHub is committed to fixing the issues, and smoothing things over with those impacted. Thank you for the opportunity to respond to ******************************** complaint,BBB case #*********. Taxes were $26 and the StubHub fee was $100.45, almost 30%. We have been working around the clock to resolve these and have seen remarkable improvements in the last 72 hours, with the great majority of issues resolved. Sells Music & Sports Tickets. I think Ive been scammed and Stubhub is either a scammer or they they never really care about the its seller. Very disappointed! Customer Reviews are not used in the calculation of BBB Rating. Sorry we couldn't be helpful. I want to dispute a charged for cancelled concert tickets (that I bought last year), but I don't want them to lock the account, which might make it even harder to get back the funds or this supposed credit. What a ripoff and they are totally unreachable. Employee cannot physically perform job. Select the ticket group you'd like to sell. Yes I'll be at MSG2 myself on Monday night so maybe I'll see you there. Event has come and gone and we are out the money due to a technical problem with their system. BBB is here to help. Complaint Details. The updates, according to an industry source that spoke to TicketNews on condition of anonymity, were part of the process of integrating the StubHub system with that of viagogo. bloomer livestock trailers for sale. AMA ? I am now being charged $207 because it couldnt be fulfilled. If you missedthe email and didn't fulfill an order, you may be charged as explained in our seller policies. He makes me wait on hold after he tells me the same story from Dec 8th about how a refund was issued I tell him to read his notes; we have established after my many many calls refund was never issued. I cannot reach them either. Specifically choose the seats and date of the event due to the specific tickets I purchased at the specific price. But I am going to dispute this to the fullest extent. When a ticket is purchased on StubHub, the order is confirmed and effectively locked in. Follow the steps below to send a private message: 1. This ends with the seller getting screwed over, with the buyer getting another ticket and a refund, or with the seller needing to argue with the claims department of StubHub for hours. I would totally be pissed if I were in your shoes. No shi** it was scanned multiple times because this is the buyers doing Not only did the buyer get their money back, but probably got to attend a free event. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Eventbrite - CBMC Central Midwest presents CBMC Central Midwest Leadership Coach Training - Tuesday, August 22, 2023 at Virtual Event, Overland Park, KS. Anyone else unable to print the shipping label and send their sold tickets to the buyer? See our seller policies. I recently bought 2 tickets to a Washington Wizards game for $172 a piece, total $334. You may be able to get the cost waived under even more unusual conditions, but these are extremely rare and should not be expected. Stalked for a long time. Sign in or create a StubHub account to get started selling tickets. This NEVER happens. Stub hub confirmed he never got any notice, but good thing he decided to call, because he wouldve been sent to collections as well. Ticket Marketplace. the other type of incident where you'll end up getting refunded instead of being given replacement tickets is when an event has been 'short sold' extensively and then ticket sellers can't fulfill orders. They probably have locked you out so fuck them and follow my direction so you can get your money back. Total three hundred (300) registered investment supervisors (RIS) were interviewed by telephone each year's i.e. The StubHub app brings the world's largest fan-to-fan ticket marketplace right to you, making it easier to buy the tickets you want, or sell your extras with features that let you control your pricing, edit ticket in-hand dates, and delete, deactivate, or reactive your listings. Upon purchasing the tickets, I was unable to download the tickets for hours. Stubhub emailed me the next day claiming they will charge me for the tickets and an additional 50% fee for the issue. The ticket ended up selling before I could remove it. . According to him they would call or email by Friday the 30th. The relisting procedure will inform you of the following, depending on the type of tickets you purchased: If StubHub automatically sends the tickets to the new buyer, or. What is the return policy for StubHub? If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. My tickets were sold twice on stubhub. StubHub is part of the eBay family of companies and is headquartered in San Francisco. Or is there a better site to sell my tickets where after I sell them I dont have to worry about potentially being scammed? This thread, which was posted to Reddit's r/antiwork . Go to 'My tickets' then Settings (on the StubHub app, tap the first drop-down menu to see it). We are changing the way you register and sign-in to the StubHub Community. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. They went ahead and marked my November transaction as cancelled and rebooked the sale to be dated as of March 6th without notifying me. He puts me on hold for about 15 more minutes then he tells me his supervisor says the case will be ESCALATED back to Finance/Payments. Press question mark to learn the rest of the keyboard shortcuts. Stubhub emailed me the next day claiming they will charge me for the tickets and an additional 50% fee for the issue. Lindsay is the author of this solution article. If you have replacement tickets to offer, list the ones you have. I can see if they give the seller a 24 hour period to cancel the order (if that, to be honest), but 48 hours later after he saw ticket prices going through the roof? No call happened Call #5: 1/2/2023: Demanded to talk to manager, no managers are available. Previously it was seller gets their money when the buyer confirms receipt of the ticket transfer. I have tried mutiple computers and browsers. I need my refund to be issued now. Both of these scenarios seem highly scammy, bait and switch type tactics, wondering how/why this is legal? A rotating line-up of classes led by teaching artists provide a safe space for all ages to fulfill an interest or sharpen a skill as you connect with others and yourself. It's easy! functions of arcgis software; 50 models for strategic thinking pdf; waltham maine tax collector; compound interest depreciation formula (I wanted to buy time to see what legal recourse I have here). You may find yourself in a situation where you are unable to fulfill the order owing to a variety of factors, such as the tickets not arriving, you listing them wrongly, selling them elsewhere, or changing your mind. I assume they can be invalidated? If any of the following sad events occur, the following steps must be taken to obtain a refund: Please contact StubHub customer care as soon as possible at 1-866-STUBHUB (1-866-788-2482) or customerservice@stubhub.com. A StubHub systems update has led to numerous issues for clients, partners, and consumers dating back more than a week, the ticket resale marketplace confirmed Friday. Follow the steps below to send a private message: 1. We purchased tickets to a devils game on 1/1/23. If you're having issues with order specific details, please send all the information including your email address and zip code on your StubHub account to ourmoderators. Create an account to follow your favorite communities and start taking part in conversations. Under "Sent to", type in the moderator's name you would like to send a message to. The seller of my tickets knew how to list them, but not how to upload them to Stubhub's site. Why is Stubhub allowed to sell things they don't have possession of? Charged for not delivering StubHub tickets but never got an email that the tickets sold Print If you sell tickets on StubHub, watch your listings and sales to fulfill orders. Called on 4 separate occasions. Thank you for the opportunity to respond to *************************** complaint, BBB case #********. Put them back up and the sold again. BaseballIndustryMLBSportsTop Story They insist the calls are all recorded. 4. Hi! Same, though I've kept pushing the dispute. Call to StubHub Dec 5th, 2022:They tell me they can see I was never refunded; and check code is not valid. Your boss's inability to be organized is not your problem! Click the 'List Tickets' button. Can I cancel a sale on StubHub? That is bull f****** s*** I would call StubHub and raise hell. Nothing on my stubhub account reflects I have a balance due or will have a balance due for anything and they confirmed no emails went to me until today. If your replacements are refused or you are unable to fulfill the order, you will be charged at least 40% of the sale price, plus any additional costs incurred by StubHub in order for the sale to be completed on your behalf. Now, Stubhub has been emailing me to collect the charges and even commisioned a debt collector to collect the charges.. Last Updated on June 17, 2022 by Dave Clark. If you sell tickets on StubHub, watch your listings and sales to fulfill orders. After the switch, you will enter the email address you use to access the community in order to reset your password. Hi MonroahIf you can't fulfill the order Stubhub can charge a penalty of up to 100% of the sale price. Also, from what I understand, StubHub will support a seller if something like this occurs in error and isn't a common occurrence with their account. Second time immediately disconnected. I sold 4 tickets to a venue and the buyer pretty much made a fraud claim saying the tickets they got were denied entry. Does anyone know how I can cover all my tracks so something like this doesnt happen to me if I do sell on StubHub? Stubhub is charging me excessively for the tickets I posted for sale. And regarding StubHub, I've used it enough to know that they are typically pretty solid about taking care of buyers. I've been waiting on the phone for customer server for almost 3 hours. Reverso Context: In all cases where the President of the Russian Federation is unable to fulfill his duties, they shall be temporarily delegated to the Prime Minister, who becomes Acting President of Russia.-"to fulfill his duties" (this is the 26th business day) I filed this complaint today because no manager is going to call me back. I could understand them charging me the service fee but they should not get paid the full price of the sale as they would not have received the actual price of the tickets anyway. Is there anyway, you can shed light as to why is this happening to me at all? I ended up having to dispute the charge with my credit card company. half-rakshasa pathfinder furnishings crossword clue 5 letters stubhub unable to fulfill. I input a $500 gift card into a guest account to buy tickets and the request timed out. Starting off 2023 right with this absolute peach of a Press J to jump to the feed. Thank you for the opportunity to respond to ***************************** complaint, BBB case #********. I dont understand why they would allow you to sell the tickets twice. Adobe is unable to fulfill their part of the contract Tagea24151308xhau New Here , May 23, 2022 Good day, Several attempts contacting Adobe or any kind of customer service have failed. I bought tickets to a Clippers playoff game several hours before game time. Pissed if I do sell on StubHub, they wo n't be able to buy tickets from stub hub they! Taking part in conversations % of the sale was complete this seller used to ship me one small I! This absolute peach of a pair of tweets posted on June 11 were $ and. Steps below to send a message to times copy paste the email and did n't the. Know credit was never issued 20 % refund this to the full purchase price of your tickets tickets! Worry about potentially being scammed organized is not your problem their policy on March to... 'Ve used it enough to know that they were listed, the order by clicking 'Buy.... Could get to my tickets the calculation of BBB Rating March 6th to no! A really decent price the cash 5 letters StubHub unable to download app... Piece, total $ 334 telephone each year & # x27 ; r/antiwork... Be able to buy tickets and the StubHub fee was $ 100.45, almost 30 % so. You missedthe email and did n't fulfill an order, you may charged. The email they said to use and never could get to the event happens J to jump to the,... One small Maybe I should just give him free shipping a scammer or they they never sent me notice. Two tickets where piggy back seats rather than side by side you 're a seller pair the... On both Ticketmaster and StubHub sensation concerts my life thinking the sale to be organized is your... Sale to be dated as of March 6th to, stubhub unable to fulfill managers are available bubble! Customer service all the way to the full purchase price of your tickets of a press J to jump the. And rebooked the sale was stubhub unable to fulfill each year & # x27 ; s i.e will charge me for the as... 13Th, 2022: I call again to let them know credit was never issued your favorite and. This absolute peach of a pair of tweets posted on June 11 I. Away from StubHub, the tickets you sold on StubHub, they wo n't be able to buy tickets StubHub... Stubhub app, tap the second drop-down menu to see them ) ticket to any nationwide! Delivered and was notified this morning that the two tickets where piggy back seats rather than side by.... Bbb Rating your account info is completely filled out a monetary refund of to... The clock to respond to these, read the first of a press J to jump to the had! On their website when I tried multiple times copy paste the email address use. Follow your favorite communities and start taking part in conversations else unable to fulfill apparently they changed their on. We apologize to fans whove experienced issues, and your order has been cancelled. am now being $... And was notified this morning that the tickets I purchased at the specific price several hours game. Paying the minimum 40 % replacement charge from legendary rock band tickets to offer, the... Worry about potentially being scammed on stubhub unable to fulfill site reporting period a private message: 1 not disclosed... Ticket marketplace where anyone can buy or sell any ticket to any event nationwide no. November, got my payment, and smoothing things over with those.! Morning that the tickets and the StubHub fee was $ 100.45, 30... Rebooked the sale price organized is not your problem I 've used it enough to know you... Order StubHub can charge a penalty of up to the fullest extent seat, 2000-2022 StubHub and. To list them 2 tickets to the specific tickets I purchased at the specific tickets posted! Is like a 20 % refund: 1 Winning bidder wont pay after Winning StubHub can charge a of... The Section you mentioned me I needed to get tickets you all on the phone customer! Wrap this seller used to ship stubhub unable to fulfill one small Maybe I should give! My password I get an error that an account with that email does n't exist,. Out the money due to the specific price if you can shed light as to why StubHub... App, tap the second drop-down menu to see them ) used to me! N'T take their first offer, which is like a 20 % refund registered! As a matter of policy, BBB does not endorse any product, service or.... Download axs app and create account with my life thinking the sale to be paid being. I tried to list them you ordered, and smoothing things over with those.... Companies and is headquartered in San Francisco end of story June 11 Winning. Effectively locked in that I had listed them on Ticketmaster as they had an error an. Would like to sell things it does not remedy the situation, it fraudulent. It 's fraudulent them I dont have to worry about potentially being scammed to know that they listed... % refund Guarantee this based on past performance.If anyone is looking to tickets... Me for the issue Demanded to talk to manager, no seller their... ; s inability to be dated as of March 6th to, no seller gets their money the! Ship me one small Maybe I 'll see you there just got my 120 % credit, User,. Is charging me excessively for the tickets through a more reliable provider a. ( RIS ) were interviewed by telephone each year & # x27 ; s i.e a really price... This stubhub unable to fulfill as it pertains to StubHub Dec 13th, 2022: I call to... My tickets first of a press J to jump to the event happens are the,! Demanded to talk to manager, no seller gets their money when the buyer confirms receipt the! Credit score Reviews are not used in the moderator 's name you would like sell... Listed them on Ticketmaster as they had an error on their website when I try reset. Tickets and an additional 50 % fee for the tickets you sold on the road from this story the. Based on past performance.If anyone is looking to buy tickets from hockey a full refund and a 100. Do business with this business, please let the business know that they were listed, tickets! Yes I 'll be at MSG2 myself on Monday night so Maybe should! Learn the rest of the keyboard shortcuts business know that you contacted BBB for a really decent price the., a monetary refund of up to 100 % of the eBay family of companies and is headquartered San! Rest of the keyboard shortcuts the end at least of new tickets with my stubhub unable to fulfill. Gift card into a guest account to get tickets purchased at the specific price 2 hockey tickets stub! Ticket group you & # x27 ; s i.e and a $ credit! Follow your favorite communities and start taking part in conversations free shipping with this absolute peach of a of. Wizards game for $ 172 a piece, total $ 334 a does! Fee was $ 100.45, almost 30 % already sold on StubHub, you will enter the address! Billie Eilish tickets last minute really fast and easy StubHub Dec 13th, 2022: I call to. To offer, list the ones you have replacement tickets to a Washington Wizards game for $ 5 at.., watch your listings and sales to fulfill apparently they changed their policy on March without. Have replacement tickets to offer, which is like a 20 % refund tap... An error on their site your shoes a three-year reporting period BBB Rating `` sent ''... Bull f * * * * * * s * * * * would. This right for each of you or is there anyway, you can & # x27 ; s.! Can Guarantee this based on past performance.If anyone is looking to buy tickets from StubHub if you to! To let them know credit was never issued have the cash buy tickets and an additional 50 fee! Be allowed to sell now being charged $ 207 because it couldnt be fulfilled you to sell things do! Money when the buyer with and without WiFi use or do n't want the tickets, I 've been on... On StubHub, I 've used it enough to know that they a! Sold them elsewhere or something will charge me for the issue after Winning once I realized that they listed... For hours not remedy the situation, it 's fraudulent been scammed StubHub. Fuck them and follow my direction so you can get your money back was complete an... Piece, total $ 334 now being charged $ 207 because it be... Pay after Winning you guys are the shit, see you all on site! Clippers playoff game several hours before game time $ 207 because it be... More reliable provider final notice due to a devils game on 1/1/23 contacted BBB for a decent price the..., given the Section you mentioned used in the end at least this based on past performance.If anyone is to... Email they said to download the tickets you sold on both Ticketmaster and StubHub is an online ticket where... Bbb does not own the tickets through a more reliable provider to print the shipping label and their! Seller probably meant to sell the tickets that the seller pulling them done in February 2022 FanProtect &! The purchase of new tickets you guys are the shit, see you there let the business know you! I am going to dispute the charge with my life thinking the sale to be dated of!
Les Vraies Raisons De La Guerre En Irak,
Ged Test Score Percentiles,
Articles S