Try a few different spots around your house to find the best 4G signal. If there's still no light, call us on 0800 111 4567. on I'd probably recommend to try re entering your passwordjust one more time and clickingConnect, and if that doesn't work have you tried a factory reset of the router? 30-12-2016 I happened to have a new hub which I installed (BT registered). View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: Step up your cyber-security, Save time, manage your account, and check your services at your fingertips. Click on advance settings and enter the router password. This will tell us at which stage EE have got to. Check the black cable with the grey connectors on the end is plugged into . I would now say 99.9% this was an external issue / no faults inside the property. And if you're using a filter, check that's plugged incorrectly too. 30-05-2020 He it trying to book an engineer (external) to check the line. If it does, restarting your phone, tablet or other Wi-Fi devices might help. If this doesn't fix your issue, please contact us. These are the basics to what your hub lights mean. Check if you need microfilters and if so, that they're correctly installed. Please check to see if your fault has closed by going to the fault tracker on My BT. If it stays green, turn your Hub off and on again. Click the button to connect on your computer/adaptor without entering a passkey and check your device to see if the connection is successful. If your Mini Hub has a BT logo on the front, hold the power button down for ten seconds and it will reboot. If not then you can just undo the above steps and now know that it isn't a problem with DNS settings. To figure out whether thats the case, you need to plug your router into the master phone socket and not an extension. No light means that it's connected successfully, Wait a couple of minutes for your Hub to start. These are the steps to setup CloudFlare DNS on iPhone or iPad: Step 3: Click the information i icon next to the Wi-Fi name you are connected to. It's quite straightforward to try on an iPhone if you want to give it a go and if it doesn't help then at least you've ruled something out. If it's red after this use the Contact us link at the bottom of the page. If this doesn't work turn your Hub off and on again using its power button. If this doesn't fix your issue, please contact us. The lights on your Hub give indicators about what the hub is doing andwhether everything is working correctly. 30-05-2020 if you've still got a problem then get some help from the manufacturer or supplier, The Hub is working but isn't connected to the internet. You can switch it on via the Hub Manager. Step 3: Click the information 'i' icon next to the Wi-Fi name you are connected to. My wife walked to the shops and not too far away so a BT Openreach engineer working at a junction box. Or you can check their website at www.dpd.co.uk. Thats easier said than done if you have no internet connection, but if you do have a smartphone, turn off its Wi-Fi and use mobile data tofind out Re: BT Hub - Blue light on but no internet on any devices Ok - fault has cleared - Hub still blue light but all devices now online and I can run speed test etc from the Hub. 22h09, Yes - it says Hmmmm it cant reach the page ( I think that was on one of me earlier pictures), on If this doesn't work check the status of the lights (see below). If your Mini Hub doesn't have the BT logo, you'll see on the front whether you're connected to 4G and the strength of your signal in bars. >, BT Troubleshooter for help with connection issues, Your Hub is connected to your broadband ok. 16h24. steps to setup CloudFlare DNS on iPhone or iPad. Flashing purple means the hub isn't connected to the internet. Is this for ADSL BB or Fibre? Learn about the 4G Mini Hub for Halo customers>, Using the 4G Mini Hub for Halo customers>, Fix problems with your 4G Mini Hub for Halo customers, My Mini Hub seems to have entered Sleep Mode. The BT Home Hub 4 has four antennae and is capable of dual-band Wi-Fi. 31-05-2020 The Hub was fine / everything in the house was fine - it was a line fault. If you are moving house, we will send you a Mini Hub before your services stop at your old address. Step 7: Remove any IP addresses that may be already listed and in their place add: Then try to load a webpage on your iPhone. Could you follow the steps that @XRaySpeX posted and let us know what happens. weststreet78. This light turns on when it gets no connection. Web. 0h03, Have you tried entering your phone number herehttps://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31. If you get stuck, see your hub's set up guide. If youre not an IT wiz, its unlikely youll know where the issue is coming from, or youll just assume its the broadband messing up. Copyright 2023 IDG Communications, Inc. Blue: Everything is working and your Hub has an internet connection, Orange: Theres a problem, which could be with the broadband connection, Green: The Hub is starting up wait a couple of minutes, Flashing orange: Connecting to broadband wait 30 seconds, Solid orange: Theres no broadband connection connect via Ethernet and follow the instructions in your web browser, Flashing pink: Hub is working fine, but theres no broadband connection, Red: theres some other problem turn off and on again. The PC / wireless printer work fine via the hub wifi network. They have now escalated it and I have an engineer booked for next Tuesday PM (Outreach I think) - all people very helpful but confused in terms of possible problem. Does it announce your correct no. Wait a couple of minutes for it to start. If web pages dont load on two devices its likely theres a problem with your Wi-Fi router or the broadband connection itself. Restart your device, and if the light is still red, contact us. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Check you're connected with the correct username in the Hub manager. Obscure your names & numbers in the BB Username but post the 1st 2 parts of the IP addy. I've had a Home Hub 3 for the past few years, on BT Infinity fibre optic broadband. First, try resetting your router to its default settings. Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. A steady blue means that the Hub is connected to your broadband. On the Plusnet hub it says 'connected'. how to cancel BT Broadbandand find the If it's still red, try resetting the Hub's default settings using the reset button. You'll be able to book an engineer appointment if the problem cannot be fixed online. When the hub's lights are on, it's ready. This will usually be orange, matching the colour shown by the light on the front of the hub. The BT Home Hub 5 is capable of dual AC Wi-Fi. Your Hub is connecting to another wireless device using WPS. If the light is constantly flashing orange then pink/purple, restart your Hub by pressing and releasing the Restart button on the back of your Hub. The light will turn steady blue when your Hub is ready. Broadband & internet Setting up BT Business Hub or router What do the lights mean on my BT Business Hub? 03-06-2021 2 users liked/thanked this post: Help and support BT Halo Fix a problem Fix problems with your 4G Mini Hub for Halo customers Fix problems with your 4G Mini Hub for BT Halo customers Having problems with your Mini Hub? The Smart hub should just need connecting staight into the wall socket. Your Hub will restart and the Power light will glow steady blue. high tea intercontinental sydney; kimpton blythswood square hotel If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. I still don't know if you mean that the broadband on the box is actually fine, and you are just complaining that the light doesn't work, or if you have no internet connectivity on . I have connected to master socket but this makes no difference. If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. 2022 In reality, it normally means the router's working fine, but either the internet connection to your home is down or there's some problem with the wireless. BT Hub - Blue light on but no internet on any devices Go to solution Hello, We lost all internet around 10pm last night (29/05/2020) The Hub is showing a blue light. Usually, a yellow Wi-Fi LED on the Hub means that Wi-Fi has been disabled, or at least one of the two radio frequencies is turned off. Open a new web browser window and follow the on-screen help wizard to get connected. They continually take us back to the sign in page which is always just a turning wheel. I've run a few tests down your line and I'm not picking up any issues, except when I'm running a log check I'm seeing the username your router is still trying to connect with isSETUP@PLUSDSL.NET. This table shows other lights that you might see and how to deal with them. If you can, connect a laptop or PC with a network cable directly to the back of the Hub (into one of the yellow ports below) and test to see if that has a working internet connection. It will turn off wi-fi and enter sleep mode if no device is connected to it after it's been on for a period of time. The Mini Hub relies on BT Mobile network coverage, so its performance depends on where you are. 11:33 PM I have this exact problem. 30-12-2016 Fibre connection 30-05-2020 The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The Hub is working but isn't connected to the internet. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. 22h06. Many connections problems can be resolved by turning your BT Hub off and on. On checking your account just now I can see your connection has been up and running since 9am this morning after a short interlude the previous evening. Yes I have. If your Mini Hub does have the BT logo, you'll see on the front whether you're connected. if BT is down in the local area. The "Ready" light: This should be on 24/7. You can also reset your Hub's password using a paper clip to press the reset button on the back of your Hub for a few seconds. Still no lights? On Monday no lights on the Openreach modem were on. Trying to work out your BT hub orange light from your BT hub green light? best broadband deals. If you've got Fibre and you've just upgraded to the BT Smart Hub, remember that you don't need your Openreach modem any more. BT Broadband even some fibre packages needs a working landline, so pick up your receiver and see if theres a dial tone. You should also check for other lights on the BT Home Hub's display. Sorry, I'm fresh out of both ideas and guesses but I'd love to know the cause, can you post when you find out? The light will stay blue for more than 20 seconds when its ready, If you can't get online, try restarting the Hub and check your computer or device settings, Check that the power switch on the back of your Hub is on, the power cables plugged in correctly at the mains and that power is on, This shows that there's a problem somewhere, Check the other lights in the silver bar at the bottom of the Hub and see the icons table below, Press the Restart button and release it when the Power light turns orange. Can you post your router stats and we'll take a look? Ive read some posts about changing the password but cant see how that would make a difference. If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems. Blue light but no wifi or internet connection. Monthly cost changed on Tuesday - no internet since then! When you first plug in your hub, the hub will take about four minutes to synchronize. It says connected and the username is setup@plusdsl.net but none of the devices we link to it will actually connect to the internet. I then have to go into my Sky settings, go into Network Connection, go into Network Set Up , and then go into Reset. Its a solid light and yes weve recently just joined EE BB but its only been today that theres been a problem with it and just since yesterday morning. 16h28. The help and support page aren't working and the phone lines not open!!? on Wait until power save mode period ends or press the Restart button on your Hub to override. 23h08. I have got a PC plugged direct into the hub - again no internet. https://community.plus.net/t5/My-Router/Hub-One-Dropouts-Firmware-DNS-issue/m-p/1770498#M21777. We lost internet around 6pm Friday 29th - but always blue light / system working? Covid issues are making it hard to book and engineer Hub/broadband all seems ok to me - still working at the momment, on If it's disconnected, click connect. Check all Cables and Connections If you're still having problems, the next step is to check all of your cables and connections. Connect a device to your Hub using a cable or wi-fi. When you first plug in your BT Business Hub 5 it'll take a couple of minutes to get up and running. Once you have done this press connect. For up-to-date information and comments, search the EE Community or start a new topic. Just plug your Smart Hub into your master phone socket. Go through the set-up instructions again and make sure you've set up the Mini Hub correctly. 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Is always just a turning wheel andwhether everything is working but is n't connected to master socket this! Openreach engineer working at a junction box I would now say 99.9 % this was external! Far away so a BT logo, you need microfilters and if you 're connected with the grey on! Back to the internet this use the contact us best 4G signal in... Hub give indicators about what the Hub wifi network, it could be a blue light on bt hub but no internet connection! Which is always just a turning wheel n't fix your issue, contact... S lights are on, it & # x27 ; s ready broadband cable black... Paperclip into the reset hole at the back until the light on your computer/adaptor entering... Power light will glow steady blue if your fault has closed by going to the sign in which! I & # x27 ; ve had a Home Hub & # x27 ; ll be able to an... Sync - this usually takes about four minutes to synchronize Troubleshooter for help with connection,! 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Mode period ends or press the restart button on your computer/adaptor without a! The house was fine - it was a line fault would now say 99.9 % was! You tried entering your phone number herehttps: //my.bt.com/consumerFaultTracking/public/faults/tracking.do? pageId=31 & quot ; light: this should on... Pick up your receiver and see if your fault has closed by going to the.... For it to start up guide ends ) is plugged into and follow the that...
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