Walmart spokesperson Ragan Dickens said in an interview with CBS that scan and go had a "low adoption rate," but didn't offer specifics about why shoppers failed to buy in. Walmart has killed Scan & Go, a service that let customers scan and pay for items without checkout lanes, cashiers, or registers. Walmart has launched a high-tech shopping experience at a handful of locations with its new and improved Scan & Go app that lets you click to pay and skip the checkout line. Walmart spokesperson Ragan Dickens said in an interview with CBS that scan and go had a "low adoption rate," but didn't offer specifics about why shoppers failed to buy in. Scan and go didn't fail at Walmart because of theft. Walmart told me that while Scan & Go was only a test, one of many it is conducting, the learnings from Scan & Go were important toward the development of Savings Catcher and e-receipts—two programs that have been recently been rolled out on a national level. Walmart is using an AI-powered camera system called Missed Scan Detection to track when items make it past the register scanner without being scanned. There are also new Walmart self-checkout cameras that provide a lot of surveillance for the loss prevention officers. Walmart ended its Scan & Go service that let customers pay for items while they browsed stores and skip the checkout line, the retailer confirmed to Business Insider. I took Wal-Mart's Scan & Go system for a test drive, and now I'm a believer One big advantage is that it's an instant price checker, and checkout is as fast as can be. Last year Walmart ended its mobile-checkout program, Scan & Go, and also launched its associates-powered mobile checkout program: Check Out With Me. It is still in effect at Walmart's nearly 600 Sam's Club stores, where it was implemented more than two years ago. WalMart review from Paris, Tennessee with 197 Comments: I was checking out with my toddler and she was not listening and while trying to keep her in check and scan items I guess I mistakenly missed a few. Customers failed to embrace the new technology, created to help them save time by bypassing the checkout. Walmart and other retailers are using facial recognition software to scan every customer that comes into the store. The main reason for Walmart’s decision to cancel its Scan & Go mobile self-checkout project last year was high levels of shopper theft, rather than low levels of consumer adoption, a former Walmart executive has revealed. business Technology. What about privacy? Walmart Scan & Go is not completely gone from Walmart. Walmart has abandoned mobile scan-and-go shopping at its U.S. stores. Some retailers and supermarkets are questioning whether self-checkouts might be costing more than they are saving, as incidents of customer theft grow. Walmart (WMT) is rolling out a service called 'Scan and Go,' which allows users to check out with an automated system that scans bar codes. Walmart Canada began testing the system in 20 stores in October and hasn't yet made a decision on its fate. It likely failed because it was only a layer on top of Walmart's existing operations. A former Walmart executive said shopper theft was a major reason why the company killed Scan & Go, a cashierless-checkout technology, several months after expanding it to more than 100 stores. Now it seems theft may be the reason for the switch from self-checkout to associate checkout. Scan avoidance detection technology, which has been used in thousands of both manned and self-checkouts, can detect up to five times more theft in self-checkout than in manned checkout. Walmart Canada began testing the system in 20 stores in October and hasn't yet made a decision on its fate. Shoppers could use a mobile app on their smartphone or handheld scanners provided inside stores at about 150 U.S. locations. 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