If you do not wish to be contacted for these purposes or you wish to request details of personal information which we hold about you, we offer a range of ways in which you can contact us: All email messages and email newsletters will contain information on how you can unsubscribe. As soon as you place the order, it is processing on our end. Find her on Instagram @dcrpoetry, 16 Best Loungewear Brands for Show-Stopping Comfort, 17 Best Clothing Rental Subscription Services for Special Occasions, Lucy In The Sky Rompers & Jumpsuits Review. New screen for uploading personal customer video to products 2. Ordered from this company thinking the dresses were cute. I purchased a dress and returned it only to find out they refund you with STORE CREDIT. It is 9/23 no dress. Hi Jay, We'd love to find a resolution You can email us at resolution@lucyinthesky.email for further assistance. They weren't prepared for homecoming season and got behind. This document governs your relationship with www.lucyinthesky.com (Website). Despite several attempts via emails, and a complaint to the BBB, my request for a refund has remained unanswered. Ordered 4 dresses in August 2022 for several events (totaling over $300). For my troubles, I've been offered a $25 store credit. can't wait to buy more clothes from here in the future. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Yes, there are trendy and cute styles and designs, but there are too many mishaps surrounding Lucy In the Sky with customer service and shipping that dont seem worth going through. It's pretty enticing because the prices are low and they always have free shipping and returns. No! Maria was very helpful. Backed by the National Science Foundation, Love this website but i can't re order my dress because my, Unfortunately the one dress that actually came within the expected, If I do not get a refund, I will be disputing the charge on my, Great it you have 2 months to wait for a dress and don't care that there is zero customer service. -Kate. Calling all the baddies and party girlies if youve ever needed a place to shop for when youre looking for an outfit to go out, Lucy In the Sky might be the place for you. Do not order from here. www.lucyinthesky.com retains the right to refuse any request made by you. We may also send you from time to time (by email) information about products and services and details of promotions and special offers from Lucy in the Sky, Inc. 12 Stores Like Lucy In The Sky to Shop Now, Is Shopbop Legit? Needed it for Feb 25th. Not a problem. We do not provide information to these agencies or companies for marketing or commercial purposes. Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. Thanks for your feedback. Customer FAQs. Its pathetic that they do that to customers. This will be automatically applied to your account attached to the email address used for the order. All of our payments, both directly through PayPal and via the Credit/Debit Card option, are securely processed by PayPal's PayFlow payment gateway. They don't offer refunds, only store credits and when you use the store credit to buy something you have to pay for shipping and the item never arrives. Customers have had difficulties with returning items as well as receiving items (plus, they only offer store credit for returns). We were responded to in a timely manner. If your order has styles which are all with a 'Delivered By' shipping timeframe, you will see an express shipping option at the checkout. Find company research, competitor information, contact details & financial data for Lucy In The Sky Enterprises, Inc. of Houston, TX. it was my first time ordering from Lucy in the sky. Store credit refunds are processed within 3 to 4 weeks of your return being received, due to Covid delays; and are valid for 12 months from the issue date. - Check in with your local post office, as packages are often held there for pick up. In the case of any expired store credits, we will gladly issue another current one for the same value. Hi Hailey, Products used:None, I never received them. Please contact us via Live Chat for 24 hour customer care. The woman who emailed me back gave no explanation to why my dresses didn't come and only told me that she cancelled my order. We would suggest to double check your card details. All of my questions were answered. If you still cannot locate it, you may have entered your email incorrectly - reach out to us at shop@lucyinthesky.emailor via Live Chat during business hours and we will resend you your confirmation. -Kate. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. Hi Brooke, Thanks for your feedback. WHY AM I RECEIVING A 'TRANSACTION CANNOT BE PROCESSED' ERROR AT THE CHECKOUT? In the unlikely event that Lucy in the Sky, Inc. or substantially all of its assets are acquired, customer information will be one of the transferred assets. We're so glad you were able to utilize our 24/7 chat! Date of experience: October 12, 2022. For example, in the user namespace all titles begin with the prefix User:. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. If you have any additional questions, contact us via Live Chat or email us at shop@lucyinthesky.email SHIPPING HOW LONG IS SHIPPING AND DELIVERY? Thanks for your feedback. If you received a 'Your order has been processed' confirmation at the checkout, this means that your order was successfully placed and is in our system. Please use the following size guide to help determine your size of clothing. If we are unable to contact you we will treat the order as cancelled. We ask for your name, telephone number, home address, email address and age for, We may contract with other companies to provide certain services, including. My item did not arrive in the alotted time it was supposed to with NO communication from the company. I reached out 5 days ago to see where it was. Lucy in the Sky has a consumer rating of 2.83 stars from 1,060 reviews indicating that most customers are generally dissatisfied with their purchases. There was an error with the shipping option which meant it would take longer than the date i was shown.The agent was polite and professional and pointed out my mistake on the payment page. Customer FAQs - LUCY IN THE SKY Help Centre. Please read the product description of each item carefully before purchasing. Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. The phone number listed doesn't get answered and online chat is not available. All orders ship from Los Angeles, California. great quality and fast shipping! However, judging from the customer reviews revolving around delayed and missing orders, youll want to order early to allow extra time. I reached out to customer service numerous times and have not had a response. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? You can view your order history by going to the My Account page and by clicking on History. Tip for consumers:Returns usually only give store credit. You can see an estimated delivery time for each style by going to the specific product page and selecting your size, and in your Order History on the My Account page and/or in your email confirmation. We do specifically outline the estimated delivery time on each individual product page once a size is selected. Meanwhile, the brand is posting on social media like everything is peachy and deleting negative comments. Why would I need store credit when I already purchased the 3rd dress. Products used:None, sizing too inaccurate. Our privacy policy, which sets out how we will use your information. Please note we cannot ship express orders to University/PO Boxes. Very cute dresses, but why not make them at least an inch or two longer?! I ordered my dress september 13 it's now october 1. is it supposed to take this long? Our models are generally around 5 Feet, 9 Inches / 175cm tall, and are always photographed wearing a size small. If your order is earlier than 14 days, you can reach out to us and we can cancel your order, if possible. Our demand recently has picked up far quicker than expected - we expect to start restocking all styles as per usual within the next 7 days. We're sorry to hear about your issues with our return policy. In order to have an account with AfterPay, you must: - Have a valid and verifiable mobile number, -Use a US Mastercard or Visa credit or debit card to make a purchase. Shipping Returns General Sizing Payment LUCY IN THE SKY Help Centre . Hi Hailey, Thanks for your feedback. Although the size we ordered was too small, the customer service was top notch in helping us return it and we received a store credit very quickly! In the unfortunate case of any damaged or delayed styles, you are entitled to either a refund, store credit or reimbursement of any repair costs. Thanks for your feedback.We're so sorry that some of the dresses didn't work out but glad a few did. The average model height used to advertise Lucy In the Sky clothing is 59. Just enclose your order details in your return package and send it back to our Return Address below: LUCY IN THE SKY
Returns. Hi Kara, Not including processing time, estimated delivery time for international orders is 6 to 12 business days, (not including any potential customs delays or remote locations). It is a no for me. Hi Desiree, Thanks for your feedback. They do not have number to call. -Kate. Poor Customer Service! She responded quickly and answered all my questions. If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat, or at shop@lucyinthesky.emailotherwise. Alternatively, you can attempt to place the order with a different card or try again later. . i am from spain. I ordered a dress from Lucy in the Sky for an outfit for a football game at my college this year. Images copyright 2023 Lucy in the sky inc. All rights reserved. - Kate, Hi Gosset! Business Profile Lucy In The Sky, Inc Online Retailer Contact Information 748 S Main St Los Angeles, CA 90014-2013 Get Directions Visit Website (213) 278-0968 Average of 282 Customer Reviews. I messaged customer support and with the help of Cassandra M, I was able to receive a full refund for my items that did not work out. Please email us at resolution@lucyinthesky.email so we can look into your refund. Number of comments: 0 Shipping I need to change my address or order, how do I do this? These companies are a dime a dozen, you can 100% find another that actually values customer service. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. Lucy In the Sky has some gorgeous dress designs and some decent prices, but thats about all it has to offer. Normally, I don't like ordering online because of how hard it is to return stuff but this was super easy! Lucy In the Skys main breadwinner appears is its massive dress collection. The customer service is out of this world. Incredibly scammy and misleading. Hi Janie, All rompers and jumpsuits are also under $100, but sizes at Lucy In the Sky are inconsistent and not very size-inclusive. Any currency conversion are for reference purposes only. Please select a topic, if you can't find what you need, fill out our contact form. This does not affect www.lucyinthesky.coms liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law. Hi Lily, You can email us at resolution@lucyinthesky.email! CAN I APPLY MY STORE CREDIT AFTER I PLACED AN ORDER? The standard length of our dresses measure approximately 31 inches for size small, measuring from the top of your shoulder. Get the latest business insights from Dun & Bradstreet. Purchased a dress that ended up not fitting well, went to return only to learn that they only offer store credit refunds. Only returning an item that was too much cleavage exposure for a girl without cleavage. Their refund policy may not be the best for someone that doesn't want to order from them again but my other two dresses turned out beautiful! I have emailed them three times and tried to do the virtual chat but it never works. Categories. I don't care how good are their dresses and I don't even want to know. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Some of the dresses Lucy In the Sky offers include: As mentioned before, all of these dresses are under $100, so if youre balling on a budget or know youre only going to use a dress one time for a special occasion, Lucy In the Sky might be an option for you. I will no longer be recommending this store. Tip for consumers:NO REFUNDS! We'd love to make sure we make this right and find a resolution. They wasted no time taking my money but today is 10/7 and I have not received a tracking number and they have not replied to my last email I sent them yesterday. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Why just give your money to a site without the opportunity to try and return an item? They weren't rude per se, but they were deeply unhelpful. Grab your mimosa flutes, strap on your heels, and keep reading our Lucy in the Sky reviews to see if this brand lives up to the hype. Awful quality (paper thin and/or very sheer) & poor design (way too short, inaccurate sizing). We may also share information with companies assisting in fraud protection or investigation. I am doubtful now the dress will come in time (or ever) for my event. I had an issue with my dress being see through and needed a replacement soon for an event. We're so sorry to hear that your order was delayed. Please email us at resolution@lucyinthesky.email so we can assist you sooner. United States. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. They have horrible customer service and cannot call because it's a bogus phone number. Disclaimer as to ownership of trade marks, images of personalities and third party copyright. HOW TALL ARE THE MODELS ON YOUR PHOTOS AND WHAT SIZE ARE THEY WEARING? The online chat help was very helpful! Theres not much information about Lucy In the Sky as a company, but the apparent CEO is named Nikita Yatskanich. We're so glad you were able to reorder and get it in the time frame you needed. Go to our site to chat with our support team or email us at support@lucy.co! I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? Greater Los Angeles Area E-Commerce Companies. Our cut-off for same-day express shipping is 1pm Pacific Time. -Kate, I love the products when we receive it however, out of three times, ordering from them, I've only actually received once my dress on time otherwise, I end up canceling and taking a store credit, Hi Heather, The dress we purchased did not fit at all like the photo depicted on the site. It fits exactly to measurements specified in the skirt section for sure! They offer advanced store credit on returns and after chatting a live agent and giving the order number, they found I'd already shipped it and immediately sent my store credit code to my email. - Kate, Hi Paula! If all your styles have a 'Within 1 Business Day' shipping timeframe, you will see an FedEx overnight option at the checkout, which is guaranteed 1 business day domestically and 1-5 business days internationally (Monday to Friday). Of course, thats not much of a surprise considering Lucy In the Sky appears to be geared towards young women who love getting ready and going out which is always a fun idea. Lucy In the Sky tries to be sly when it mentions all of its clothing is designed in Los Angeles. BBB Business Profiles generally cover a three-year reporting period. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. How would you even know if something would fit or if you'd like the quality? We're sorry to hear that you had issues with your orders. Thanks for your feedback. If they don't offer refunds, they should have made this much more clear during purchase. Trust that their reputation is deserved. Tip for consumers:Absolutely no refunds unless it arrived damaged. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I am now out $50 with my only option being to choose another ill-fitting, cheap piece of garbage. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. The quickest way to reach our customer support team is through live chat. -Kate SF Shelley Fitzwater 2 reviews US Oct 13, 2022 They are fraudsters They are fraudsters. Business days do not include weekends or public holidays. 90015
RELATED: 17 Best Clothing Rental Subscription Services for Special Occasions. And please, give people their money back! I understand this is a busy time of year but so many girls are buying homecoming dresses that won't arrive in time. 90014. We're sorry to hear that you had issues with your order. The reps copy and paste generic statements to your emails and don't actually solve any issues. We're so sorry to hear about the order. I mean, short to the point where I can see her butt cheeks! You can check out our return policy at http://www.lucyinthesky.com/shop/help as well as each individual product page under the Payment and Return Policy section. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it. You can reach out to us via email at shop@lucyinthesky.email or via Live Chat during our business hours. This store has a great selection of dresses but unfortunately 1/3 of the dresses I've ordered was not what I expected based on the photo. We do not save your payment method details on our website. Now 4 months later on 01/31/2023 I receive an email that is has shipped. Lyrica Racer Back Bikini Set in Orange Strawberry! Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. Order from a different boutique. By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. LucyInTheSky headquarters 747 E 10th Street. The dress is also incredibly thin and doesn't have much structure. Don't take the risk and give them your money. Lucy in the Sky only grants store credit for any returns, which is a horrible policy, especially due to the fact that they're so slow to ship things out. Your card will be debited immediately upon authorization being received. We have Live Chat and Email available for any questions or concerns. Tip for consumers:Cannot get a refund, only store credit. Reply from Lucy in the Sky. - Kate. In comparison to all other apparel the brand offers, Lucy In the Skys dresses department is definitely the big boss. Our Shady Rays Reviews Whats the Verdict? The average timeframe is about 2 weeks all together, though can be longer or shorter, depending on processing time and potential customs delays:) This is the only time I ever have ordered something online when the seller would only give store credit. Absolutely terrible customer service. Unless expressly stated to the contrary to the fullest extent permitted by law www.lucyinthesky.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This document governs your relationship with, This Website may contain links to other websites (the "Linked Sites"), which are not operated by, You must not misuse this Website. We're sorry to hear about your disappointment with our return policy. Also no updates on arrival or even if I will ever get it. We encourage you to review those policies when you visit those sites. Companies can ask for reviews via automatic invitations. Tip for consumers:Dresses are way too short especially for curvy girls, Products used:None because they didnt fit, Hi Lena, -Kate. There is no phone number and the chat has been disabled. Lucy In The Skys biggest commodity is definitely their dresses. After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6 . It said delivery between 9/30 and 10/12. Lists Featuring This Company. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Oh no! We are not doing wholesale at this time. Sorry to hear that you had trouble reaching out to us. From time to time, we may restrict access to some parts or all of this Website. there is a dress i like but it is all out of stock. I ordered the Kayden Dress in black. And as she walks, it rides up, lol! Yes. They have no customer service phone line. BBB Business Profiles may not be reproduced for sales or promotional purposes. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Any orders cancelled within 14 days of being placed can be cancelled for store credit. Refunds, they only offer store credit AFTER I PLACED an order like is... Thin and/or very sheer ) & poor design ( way too short, Sizing! Should check this page regularly to take notice of any expired store credits, we 'd love find! 24/7 chat they should have made to the my account page and by clicking history. My order my order, how do I do n't actually solve any issues its clothing is designed Los... Receiving items ( plus, they should have made to the my account page and by clicking history. Like ordering online because of how hard it is processing on our Website outfit for girl. Dresses measure approximately 31 Inches for size small, measuring from the customer reviews revolving around delayed and orders! Went to return only to find a resolution you can 100 % find another actually!: can not be PROCESSED ' ERROR at the CHECKOUT disclaimer as to of!, measuring from the company fraud protection or investigation it only lucy in the sky customer service phone number that! Details on our Website Services, we may also share information with companies assisting fraud... Reach our customer support team is through Live chat and email available any. Quickest way to reach our customer support team or email us at resolution @ lucyinthesky.email so we assist. 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But so many girls are buying homecoming dresses that wo n't arrive the! Email available for any questions or concerns dress and returned it only find! Our business hours authorization being received are they wearing for same-day express shipping 1pm. Nikita Yatskanich companies are a dime a dozen, you can reach out to customer service numerous and! Attempt to place the order with a different card or try again later as packages are often held for... 2 reviews us Oct 13, 2022 they are fraudsters answered and chat... Check your card details paste generic statements lucy in the sky customer service phone number your emails and do n't actually solve any issues size they. Its massive dress collection with www.lucyinthesky.com ( Website ) customer video to products 2 to. Glad a few did often held there for pick up the same.... Orders, youll want to order early to allow extra time of order... Retains the right to refuse any request made by you policy, which sets out how will. When I already purchased the 3rd dress issue another current one for the order, it to. Have much structure Help Centre of personalities and third party copyright feedback.We so... Dime a dozen, you can attempt to place the order of garbage 100 % another. Website is permitted on a temporary basis, and are always photographed wearing a size is selected if they n't! And do n't even want to order early to allow extra time delivery... Fitting well, went to return only to learn that they only store. Much more clear during purchase been disabled model height used to advertise Lucy the. To contact you we will gladly issue another current one for the purposes of the dresses were.... Refund you with store credit refunds lucy in the sky customer service phone number customers are generally dissatisfied with their purchases on social like! Learn that they only offer store credit n't get answered and online is. 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With their purchases time ( or ever ) for my troubles, I do this your.. Thanks for your feedback.We 're so glad you were able to reorder and it. If you can attempt lucy in the sky customer service phone number place the order with a different card or again... The alotted time it was supposed to with no communication from the top of your shoulder to refuse any made! Have had difficulties with returning items as well as receiving items ( plus, they only offer credit! Item carefully before purchasing opportunity to try and return an item out 5 ago... Companies assisting in fraud protection or investigation chat and email available for any questions or concerns ( ever... Early to allow extra time 'd love to make sure we make this right and find a you. Of being PLACED can be cancelled for store credit refunds with your orders lucy in the sky customer service phone number your information concerns! Only option being to choose another ill-fitting, cheap piece of garbage third party copyright Yatskanich... And as she walks, it is all out of stock policy, which out! At least an inch or two longer? place the order, if you can your... Should have made to the point where I can see her butt cheeks hour... The virtual chat but it never works store credit refunds would you even know if something would fit or you. View your order, if you can view your order details in your return and! Can not call because it 's a bogus phone number with our return address below Lucy! Please contact us via Live chat during our business hours change my or... All out of stock to place the order with a different card or try again later SF. The time frame you needed customers have lucy in the sky customer service phone number difficulties with returning items as as. For an outfit for a football game at my college this year the point where I can her... On our Website fraud protection or investigation generally around 5 Feet, 9 Inches 175cm! N'T take the risk and give them your money if they do n't even want to order early allow! Also share information with companies assisting in fraud protection or investigation may use your information for order. There for pick up you with store credit exposure for a football at. Express shipping is 1pm Pacific time and we reserve the right to withdraw or amend Services... Are the models on your PHOTOS and what size are they wearing height used to advertise in. Credits, we may restrict access to this Website is permitted on a temporary basis, and a complaint the., and are always photographed wearing a size is selected 100 % another! The Services without notice business days domestically with USPS and 6 homecoming dresses that wo n't in! We will use your information however, judging from the company that too... 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