A few weeks later again the watch was not working and I called Fitbit, only to be told the warranty expired by a few weeks, tough luck! Apple Watch 3 vs Fitbit Blaze vs Garmin Fenix 3 comparison on basis of features design display battery, reviews & ratings and much more with full phone specifications at Gadgets Now What is the procedure to follow. Warranties start from the date of sale or shipment, or if you received it as a gift without proof of purchase, from the date, you first set up and connect your gifted Fitbit to the Fitbit app or Fitbits website. Locate the Claim Warranty feature. Fitbit Inspire 3: We found a lot to like about the Inspire 3, Fitbit's cheapest entry-level device. Same for me, I have just contacted Fitbit support and they have given me a case number and advised me that they are working on the issue, which is apparently an App update. The returnauthorisation number must be included along with your returned product. Sadly, this appears to be somewhat common for the Charge 4. These Limited Product Warranties do not apply to third-party products or accessories, including but not limited to products with the Made for Fitbit or Works with Fitbit logos. Most likely they will ask you for your Fitbit account details, and want to know what the problem is with your device. These Limited Product Warranties do not cover software embedded in any Product and related services provided by Fitbit. To create this article, volunteer authors worked to edit and improve it over time. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES (INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL BE LIMITED IN DURATION TO THE DURATION OF THE APPLICABLE WARRANTY PERIOD. Additionally, if you are having any problems with the Fitbit app on your phone or the Fitbit website dashboard, that also isn't covered by the warranty. Were sorry to hear that your Fitbit from X-mas 2019 is no longer working. I bought it on 30 April 2020. If you want to cancel, there's no fees or hassle. Description. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. Im only 2 states away, and the delivery to the warehouse has been rescheduled 3 times so far. Our protection plans simplify covering all the items you use most and care about from all your electronics, including your phone and laptop, to photography and music equipment, bikes, skateboards, sports gear, clothes, shoes, and more! The company also offers an extended warranty for US customers called the Fitbit Protection Plan (FPP) through Square Trader,covering your device for 2 total years. From there, they will probably ask you to mail the device to them in the original packaging, or safe packaging for transport. You can get back to your regular exercise in no time. Expert advice to the latest news. The rubber at place where the band connects to the tracking device has torn so the band will not stay connected. Looking for Fitbit's return policy? It is peace of mind knowing you do not need to pay for a replacement or repairs out of pocket even if your devices Fitbit warranty has run out. Include that return authorization information with your returned product. Lets fix it! You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Fitbit will not warrant damage that occurs due to failure of properly following instructions related to the product's use. From what we understand if the Fitbit you purchase is new (not pre-owned or used) and is in its original, unaltered packaging, the one-year warranty should be honored no matter where you reside. The only option you have is to ensure your device is covered at all times by insuring your device outside the warranty period. Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. Yes, the Fitbit warranty is available to the original person who buys a Fitbit device. Fitbit warranty. . You can remove them yourself. Shipping and handling charges may apply except where prohibited by applicable law. How long does a Fitbit last? Get your first month foronly $1 with code: SAVESign Up Now. Functions: All system functions are working 100% on this device. For the fastest service, considershipping it at your own expense via your preferred carrier. Depending on where you are located, your Fitbit may or may not be covered under its warranty. The membership will be linked to your Fitbit account. Contact Fitbit Help anyway, and if they arent willing to assist you under the devices warranty, ask for a discount for customer goodwill and loyalty. Make sure you contact them sooner than laterdont wait until February or March, right before your warranty expires. If you have not used your device as stipulated in the agreement, Fitbit can choose not to honor the warranty. Ranked #1 by GadgetReview.com and Top Rated by Investopedia! If you return Product to Fitbit (a) without a return authorization from Fitbit or (b) without all parts and accessories originally included with your purchase, Fitbit retains the right to either refuse acceptance of such return or charge you a restocking fee of 15% of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher. Keep in mind that Geek Squad Protection often covers important repairs that your manufacturer warranty doesn't. If something goes wrong after the original manufacturer warranty ends, Geek Squad Protection takes care of any covered repairs. TRIED ALL AVAILABLE SOLUTIONSUNLESS THERES SOMETHING YOU CAN PROVIDE? If the action you attempted failed, please try again. However, if they are near the clock, it's totally cool! The deductibles are friendly, starting at $29 and not more than $99. The returnauthorisation number must be included along with your returned product. Fitbit offers one-year limited warranty to the original purchaser of a Fitbit product, guaranteeing that their products will be free from defects in materials and workmanship under normal use for a one-year period. Fitbit Charge 5 Advanced Fitness Activity Tracker - (Sports Watch) New, Open box for sale online at the Best Prices! The trick is to figure out if your device is still covered under warranty AND if your devices damage is from a manufacturing defect or problem OR regular wear and tear. I have to try JUST ONE MORE UPDATE. For these Fitbit devices, the serial number can be found in the original box or, in some cases, in the original purchase receipt. A new band will have the same problem. I had so many scratches on my last Fitbit and it worked great for over 3 years. Try Tom's or Crest. The deductibles are friendly, starting at $29 and not more than $99. You have entered an incorrect email address! Another reason to use this warranty would be if your screen's display has become dull or not as bright. Taking care of your Fitbit device is essential as accidental damage like dropping falls outside the coverage scope. See the seller's listing for full details . The one or two years is only for new devices. Works on basically any plastic screen but please use at your own risk. If you use a screen protector on your Versa, it was made by a third-party and not Fitbit. This protection planalso covers some accidental damage. Does that also apply if the fitbit is bought from another country? Note that you may see a one-time, temporary, offer in the Fitbit app to purchase the FPP within 30 days after you set up a new device. Get the low-down on all things Fitbit legal. They did say that a replacement watch would not solve the problem as they are working on an App Fix. Or cosmetic damage like scratches and dents. Thank you for signing up to iMore. Some people have Fitbits work for 5+ years, while others have problems during the warranty year(s.) There doesnt seem to be anything users do differently, so we cant pinpoint behaviors that help extend a Fitbits life. Here is a list of Fitbit models for your reference when you seek a local Fitbit repair shop: Ace Range. Please check that the email youve entered is correct. To obtain warranty service, a returnauthorisation must be requested from our customer service team. The Fitbit Return Policy and Limited Warranty is in addition to any other rights and remedies that you may have under the Australian Consumer Law. Know Your Fitbit Model When You Need a Repair. Sorry to hear that your Versa 2s screen took in moisture. Unfortunately, eBay is probably not a reliable source to make sure you get your warranty coverage. New. Fitbit smartwatch insurance protects against mechanical failure, accidental damage & more! You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Fitbit. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. You should have proof of purchase. Another reason you should get a screen protector for your Apple Watch is that cosmetic damage is not covered under either Apple's Limited Warranty or AppleCare+. Fitbit Customer Supportvia the above methods. To obtain warranty service, a returnauthorisation must be requested from our customer service team. Fitbit also guarantees its bands during the warranty period. If you received the Fitbit as a gift, let Support know that and provide them the date you received the Fitbit as a gift. Apple Watch Series 3 vs Fitbit Versa vs Garmin Vivomove Luxe comparison on basis of , reviews & ratings and much more with full phone specifications at Gadgets Now . A quick online search reveals several desperate people. Their chat feature is usually the quickest way to get someone to assist you. For service or issues related to those products, please contact the manufacturer. (Included Components):- 1 Watch Screen Guard, 1 Dry Wipe and 1 Wet Wipe . Please refresh the page and try again. Easy claims process online 24/7 and free local repair. The return authorization number must be included along with your returned Product. No Fitbit reseller, distributor, agent or employee is authorised to make any modification, extension or addition to this Limited Product Warranty. In the event of such a defect, to the extent permitted by law, these are your sole and exclusive remedies. Check How to use your photos as your Google Pixel Watch face. Search the help forums. What to do when Fitbit stops or wont sync at https://www.myhealthyapple.com/fitbit-versa-not-syncing. Once you have your paperwork available, contact Fitbit Support. This limited product warranty is provided free of charge. Please have your daughter collect all those emails which show the dates she sent Fitbit before the warranty on the Versa expired. It is likely that such data, software, or other materials will be lost or reformatted during warranty service, and Fitbit will not be responsible for any such loss. Made from the high quality tempered-glass for maximum scratch protection and no residue when removed. wikiHow is where trusted research and expert knowledge come together. Ive tried everything. This limited product warranty applies to our "Fitbit Products." "Fitbit Products" means our Fitbit-branded device and accessories. This article has been viewed 168,910 times. As Fitbit needs to see proof of purchase - like a receipt - to know the date it was bought, you would need the seller to send you all that information plus the original packaging. Thank you Here's how it works: Open DoNotPay in any web browser. Future US, Inc. Full 7th Floor, 130 West 42nd Street, EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, FITBIT SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY, EVEN IF FITBIT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Fitbit-branded devices and accessories include complex integrated components for which repair, such as cracked screens or faulty batteries, may not be possible outside of Fitbit factory conditions, and repair facilities or spare parts may not be available for your product or in your region. This Limited Warranty shall be governed by the laws of the State of California, USA, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction. Looking for Fitbit's return policy? By using our site, you agree to our. Got a new or replacement Fitbit? The coverage for European countries is two years. My husband gave mine to me for 2019 Christmas so its less than 2 years old and its completely dead Ive tried all troubleshooting and everything I can find on Fitbit nothings working. To request a return authorisation, please contact Customer Servicehere. Verizon Extended Warranty is $5 per month, per device. Oops! Elecom SW-FI221FLAPKRG Fitbit Charge 5 Protective Film, Pack of 2, Shock Absorption, Full Cover, 3D Design Along the Curved Surface of the Screen, Scratch Repair, Fingerprint Resistant, Airless, Clear Secure Shopping 100% Contactless Fast Shipping Cash on Delivery Easy Free Returns. Cant seem to find a site to complain personally so this is where Im at! Proceed to remove item from shopping cart? New York, The warranty includes the device and wristband. Voir les dtails, Clientes internacionales pueden comparer en www.bestbuy.com y enviar sus pedidos a cualquier domicilio o tienda en EE. Sometimes a Q-Tip is better than a finger, but both work, All tip submissions are carefully reviewed before being published. How to set it up, so you dont lose data, Cancel Fitbit Premium or Coach using your iPhone, Android, computer, or the web. If you don't follow our item condition policy for returns item condition policy . This article has been viewed 168,910 times. For Fitbit Charge5 TPU Screen Protective Shell Case Scratch resistant Soft Cover. Secondly, Fitbit does not issue any device exchanges. Before you contact Fitbit for warranty service. See this article for more information Dropped your Fitbit in water or want to swim or shower with it? Take a look at how we compare. Any other toothpaste will be fine as long as it isn't gel. LIMITED PRODUCT WARRANTY FOR NEW PRODUCTS. I said if it was still not resolved in a month then I was not prepared to wait for much longer than that as it has been playing up for over a week already. For New York customers, an extended warranty is $3.90 or $4.15, depending on the device. iMore is part of Future US Inc, an international media group and leading digital publisher. Yes, the Fitbit warranty is available to the original person who buys a Fitbit device. Totally died! USB Power Adapter, Warranty Card, User Manual: Fitness Smartwatch, Charging . Compare & save up to 40% with Securranty. See the Fitbit Terms of Service for details of your rights with respect to use of the software and related services. ), Please see this article for additional options: How to contact Fitbit customer support about problems and warranty info. If you buy your device anywhere in the USA, you are entitled to a one-year warranty. If your fitbit is covered under its warranty, contact Fitbit straightaway since they must repair or replace it. For Fitbits purchased elsewhere, look at the sales receipt. Send in both the device and all accessories, including all parts included in the original packaging, in a good physical condition. He is still under warranty. Charlene. For Fitbit Charge5 TPU Screen Protective Shell Case Scratch resistant Soft Cover. My husband bought me the Fitbit Sense for Valentines Day. Fitbit limits band replacement claims to one band per device every four months. One is the usual UPC, and the other, the longer one, is the serial number. Good thing to remember is that Amazon does offer an extended warranty through Square Trade (opens in new tab). Electronic products like these, which are not exactly cheap, can set you back quite a bit when you have to handle repairs or replacements out of pocket. Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable. Only send in the part of the device thats causing problems. Use the arrows to choose products to compare. Repairing can be as expensive as buying a new one, and there are no guarantees it will function properly. Make sure you mention all the things you already tried including replacing the band, with the same problems occurring on that replacement band. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, FITBIT SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY, EVEN IF FITBIT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Which Fitbit model is this happening to? I have turned myself inside out trying to get authorization to send this thing to Fitbit for service and they will not give me the mailing address. No Fitbit reseller, distributor, agent or employee is authorized to make any modification, extension, or addition to these Limited Product Warranties. New. Have your original receipt available for proof of purchase to upload to prove your band is covered under warranty. One claim only for any Lost phone per 12 months on eligible plans. Yes Scratch-resistant glass: Yes--screen size: 1.66 Inch: 1.32 Inch: 0.95 Inch-screen resolution: . Not a reliable source to make sure you contact them sooner than laterdont until. Apply if the action you attempted failed, please try again is fitbit scratch warranty. You Need a repair safe packaging for transport make any modification, extension or addition this! The original packaging, in a good physical condition and want to know what the is! 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